We just got home from a week spent at Cofresi resort, and truly have not very many complaints! But this is probably going to be long!
We booked through selloff vacations, Nolitours trip, flew with Canjet, no issues with booking, flights or arrival, had a transfer to take us to hotel when we got there along with a transfer on the way back (some people booking with other companies/tour reps didn't have a transfer back to airport so double check this)
Check in was quick and smooth, small hitch, we asked for a room no higher than second floor (I'm almost 6 months pregnant) and for a king bed (we were celebrating wedding anniversary), we got a beautiful room on the third floor of course and with double beds (Building 41, room 41314), we're told to check back in in the morning and they would see about switching us, which was fine by us (we never actually did end up switching rooms as we found the room to be great). The room was great no issues with showers, or toilets, we always had hot water, AC worked almost too well (had to turn ac off too cold for me and we would turn on whenever we left the room), room did end up being adjoining but never had issues with neighbours being too loud. As for hearing everything in this resort as people have mentioned, some people and kids are loud, people love to slam doors too which yes can get loud but its nothing to be overly concerned about. We faced out onto the pool and beach, our building and building 40 are the only ones that do and i have to say there isn't really an ocean view so save your money! We were a 30 second walk onto the beach, pool is right in front of the building, bar directly behind the pool and the dominican restaurant where you could get coffee in the morning and snacks from noon-5. All pretty convenient. Rooms were kept clean, towels were always available, water was always replenished, we got extra pillows when we needed them, we left a $1 tip every morning on the bed and never had issues. As for sewage smell that everyone refers to yes it is present in a small portion on the resort, any 40 number buildings you will avoid the smell (these are upgraded junior suites so if you don't pay for that you won't get these rooms), as for all the 30 number buildings there is a small group of them that will smell it (we know people who got placed there and they were able to change rooms no problem so they will help you out, your not screwed if you do end up some where smelly). It's like 5-10 seconds of smell as you walk in one area of the resort, its not pleasant but not the end of the world either.
Restaurants: Buffet on Cofresi side was a 5 min walk from us (the 40 buildings are the furthest from the buffet), yes there are a lot of stairs but anyone in good health can manage fine, like i said I'm pregnant and managed. Now if you have little ones, avoid the strollers if you can, use a baby carrier to get around the resort! The buffet was called Pearl, food was fine, plenty of selection, but we did prefer the Casablanca buffet (one on Tropical side). You get 3 a la cartes when you arrive, if one doesn't work for you you let them know the morning of your reservation and they will try and change it, aside from those 3 if you want reservations on a day you don't have go see the girls at guest services between 2-3 and they will get you reservations. We ate at Blue Lagoon (seafood)… food and service was excellent, Bellini (italian) food and service were horrible, Johnny's (international).. food and service was decent, and at Indochine (asian)… food and service was excellent, they had bbq on the beach one evening, food was good and we recommend being there early or right on time! Casablanca was our favourite buffet as mentioned, the selection was great, the servers are great, Carmen makes great smoothies in the morning breakfast. Tip people and they will remember you and take care of you, $1 out of your pocket at each meal is still cheaper than the coffee you buy everyday at home!
Beach: So to clarify all the confusion around beaches and vip etc, there are two main beaches open to everyone! There are 3 vip beaches that you will be able to see easily when walking on the beach 2 of those are only for members and time share holders, one of the vip beaches is open to other hotel guests depending on what room you have booked (if you book through Noli and get an junior suite you get access, if you book a regular room even if it says Noliplus and vip beach included… it isn't!), there are a couple more you can't see at all so don't worry about them. The beach is clean and sometimes rocky depending on where you go, seaweed comes up more around the vip beaches than others but they are great at keeping it clean. The water can be pretty rough, this whole resort is almost in a cove like area so thats why you are getting this, walk all the way past the resort toward the Ocean world sign and you will find lovely warm and calm water (5 min walk down the beach, walking towards the right, look for the small stone sticking up out of water). The vip beaches are elevated and don't sit right on the beach, if you have access to vip beach and are on Cofresi side walk down the beach in the morning to get to it (only takes a moment or two), this area opens at 8am and you need to claim a bed asap (throw your blue towel on it), otherwise they are gone immediately (the ones that have shade at least), yes the swing beds look fancy but are actually pretty hot to be in when everyone around you closes up their curtains, grab the elevated beds that are larger and covered is our recommendation. If you want to sun tan then get just the beds that aren't covered. If you are on regular beach there are plenty of loungers available and some beds too so don't worry.
Getting around: Yes in sharing amenities with Tropical, this resort is pretty huge, but the shuttles that come around are easily accessible and come pretty quickly. It is also an easy walk down the beach to get to the Tropical side, you just cut through the vip beach (yes security will allow you to pass to access the pool and restaurants here), walking to Casablanca this way max 5 mins. To get to most restaurants in the evening just grab a shuttle and tell them were to drop you. If you are travelling with little ones, like i said avoid the strollers and do carriers if you can, if you do bring strollers leave the uppababies and bugaboo's at home will you and find a lightweight umbrella stroller!
Timeshare: We weren't bothered once regarding timeshares/vip sales, there are guys dressed in tan that will ask if you just arrived… say no, they will ask oh you got your tour then… say yes!… its that simple they will not bother you again! We actually liked the resort and amenities enough that we were interested in taking a tour but never got around to it, so you never know it might be something you decide you want to check out.
We didn't hang out much at the pools, but when walking through the area's the animation teams seemed really great at doing their jobs and the atmosphere was very fun and loud, it was truly a party!
The only issue we had was last day at check out, we had a late flight and checked out around 1, stashed our luggage in a room and were told we could come back and be given a room to shower in and get ready for our trip home which is what we did. Our transfer leaving to airport was at 540 and we were at the lobby requesting a room at just after 4pm… told to wait 20 mins, which of course we did, 430 ask again, someone says she is looking into it, time is ticking away… it took forever for them to get us into a room they didn't seem to care that our transfer was going to leave without us! We finally get a room at ten after 5 and the room key doesn't work! Bell boy runs back to lobby and comes back opens the door to the grimiest smallest closet of a room ever and at this point we have 20 mins to get ready, no hot water. It was a joke… so anyways we managed get back to the lobby get on the transfer bus and the guy is like you haven't checked out you are still wearing bracelets… are you joking us. We checked out they didn't take them off or give us a paper like they were asking for so we run back into the lobby and get them to cut the bracelets, the poor kid behind the desk didn't want to mess with the angry pregnant lady at this point. So if you decide to go for the option of a room after to clean up in go well in advance and be prepared it might be a scary room and when checking out make sure you get a little white slip after they cut off your bracelets.
All in all, we didn't have any VIP status at this resort and we managed just fine, had access to the things we needed, were comfortable, food was fine, i'm pregnant and didn't get sick at all, service was great from the servers and wait staff on beaches and in buffets, weather was beautiful, like I said we went with realistic expectation and had a wonderful time, my biggest tip is remember to TIP! These people work hard and will bend over backwards to help you show some appreciation.. allocate $30-$50 bucks in $1 bills when you get your US money, take care of your maids, your bartenders, and your waiters at meal times. We have been to many other resorts all over DR and this was one we would consider coming back to in the future and we wouldn't hesitate to send our friends too.
- Official Description (provided by the hotel):
- Cofresi Palm Beach & Spa Resort – Dominican Republic is the newest jewel in the Lifestyle Holidays Vacation Club. Nestled along the Cofresi beach shores, and overlooking the sparkling Caribbean sea, this resort caters to the luxurious enjoyment of both families and couples looking for that perfect getaway. With 468 well-appointed accommodations that range from Adult Only Spa Suites, to Standard family friendly rooms located in a quite setting between the ocean beach and spectacular pool, this is a paradise worthy of the Lifestyle name. The resort was created with space and comfort in mind, making Cofresi Palm a relaxing, enjoyable and satisfying experience for all guests and their families. All rooms have air conditioning, cable television, phones, and ceiling fans, while the decor has a distinctive design, featuring dark wood furnishings. Shaded patios and verandas provide a relaxing place to gather in some of the units. Providing both service and features that are standard for a Lifestyle property, the Cofresi Palm offers a unique luxury accommodations experience. Cofresi Palm provides the easy, relaxed ambiance of the Caribbean in an opulent and elegant setting. Experience the array of beauty and excitement that Cofresi Palm Beach & Spa Resort has to offer. ... more less
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- Also Known As:
- Sun Village Puerto Plata
- Sun Village Hotel Cofresi
- Dominican Republic Sun Village
- Sun Village Dominican Republic
- Sun Village Spa
- Sun Village Resort Dominican Republic
- Sun Village Resort Puerto Plata
- Sun Village Beach Resort
- Sun Village Resort Spa Puerto Plata