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“What a SCAM! This is NOT the Lifestyle I knew from before”

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Cofresi Palm Beach & Spa Resort
Ranked #12 of 40 Hotels in Puerto Plata
Reviewed December 26, 2013

What happened to Lifestyle? This was not my first time coming there but it is probably the last. What happened to the Lifestyle resort? Seems like everything just turned to dust or worse. I hope management wakes up and takes notice that while they are possibly on vacation, the employees are taking a big break from everything too there.

The bad

Unhelpful front desk staff.
No respect for my time, no desire to assist with making check in faster, worried about keeping their jobs but unable to help with simple asks, even though they do speak english well. Took 30 minutes and help from cheapcaribean rep to resolve matters. These are not how employees at lifestyle were before, its first time I see Enmanuel working there for example, are they all new or what is wrong? To sum it up, any interaction with front desk leaves a bad taste in the mouth, nothing gets done, and you leave feeling like an idiot. Well maybe I am for booking my vacation at the Lifestyle.

The Room
The room was clean, the fridge contained beer and softdrink. Next day it took some arm twisting just to get another bottle of water. No more beer, you only get it on your first day. The room is very basic, nothing really to describe because there is only a bed, tv, and a table there. The toiletries were there, but some bottles were half filled, meaning other people before us used them, eeek. In the mornings there was no hot water and the stream was weak. I called the brilliant front desk for help. When they "fixed it", I tried turning on the water and..... drum roll please...... the shower knob fell off leaving only cold water streaming down... awesome. I called and was told to wait till next day. Next day they said they have to move us to another room. Instead of one king bed it had 2 twins, but at this point I didn't even say anything. I just didn't even want to try my luck again with them. It was it.

The food
We went to mexican restaurant on the first night. From my last time at Lifestyle, I remembered the menu and ordered their "filet mignon". What happened to the Lifestyle? The cut of meat I got this time was something like chewing sole of your shoe, perhaps except shoe would taste better. Awful. They had good tortilla soup. But Casablanca had much better food, much better. A lot of choices, and they had an amazing singer singing all night. Really putting in a lot of the energy, and the staff at Casablanca were always great. This is what old Lifestyle was like.

Pools/Jacuzzi
What's up with the COLD Jacuzzi at the VIP beach? Because its holidays does it mean the electricity gets turned off? The pools too. COLD. COLD. Would it kill the Lifestyle to just warm it up a little bit? Again, last time I was here at VIP beach, all the Jacuzzi were hot and nice. What happened?

To sum it up:
If you are getting this at $40 a night, like some people I talked to, you have nothing to lose, this is the cheapest resort for that kind of money. BUT if you are paying anything more, which we did, go somewhere else. Its not worth the hassle.

Room Tip: Check everything in your room
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  • Stayed: December 2013, traveled as a couple
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5  Thank eugene n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Management T, Manager at Cofresi Palm Beach & Spa Resort, responded to this reviewResponded December 28, 2013

Dear Guest,

We appreciate the observations concerning the service at the hotel, and we are sorry that we were not able to impress you with some of our services and amenities at the resort.
We are in the business to bring an enjoyable and excellent experience to all of our guests.
Your comments are taken very seriously, we will use it to improve our product and services.

It surprises us that our front desk staff did not help you, we normally get very good comments about them.
Our rooms are in general in very good conditions even though, we have a continuous maintenance improvement plan in place for our rooms.
We must say that the level of satisfaction obtained concerning the quality and variety of food has always been very elevated according to the opinions reflected in our satisfaction questionnaires.
Besides, the selection of products that compose our gastronomically supply is done taking into consideration the diversity of the guests who visit us.
We sincerely regret that the quality of the food offered in our Hotel have not met your expectations after all.
We would like to extend our most sincere apologies for any difficulty you may have experienced during your stay.

Best regards,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,273 - 2,279 of 3,851 reviews

Reviewed December 26, 2013

If you are treated like a king the first stay and decide to waist your money on a membership with promises of grander, you will be in for a big surprise, come back again and see what you get. We were promised luxury like no other. Well they were right about that. When we got there our first room was right next to a very busy and noisy street, when we complained that the room was not only noisy but dirty to boot, they told us that we need to spend another $65,000 and upgrade or we will only get the worst rooms. Really? We had already made a huge investment and they have the gull to make that statement. After we complained to almost every one there, we were allowed to move to another room, this one even dirtier, filthy even, and had no hot water. With three days without a hot shower, they finally moved us up a level. We had three days left of our stay... the third room was ok but not nice or the luxury they lied about. Save your money for a vacation group that has a little more dignity.

Room Tip: Book some where else. Save yourself the hassle of listening to their extremely high pressure sales...
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  • Stayed: December 2013, traveled as a couple
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2  Thank kellyalbers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Management T, Manager at Cofresi Palm Beach & Spa Resort, responded to this reviewResponded December 28, 2013

Dear Guest,

Thank you for taking the time to communicate to us why our Hotel did not meet your expectations. The Cofresi Palm is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance.

You willingness to share your thoughts is appreciated. I hope you will allow us the opportunity in the future make your experience at our property an unforgettable one.

Sincerely,

The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2013

My boyfriend and I stayed at this resort in April 2012 and absolutely loved it! The staff was so friendly and the accommodations were wonderful. On your first night there, it's practically a party on the beach, which really let us enjoy the rest of the vacation. Because we lovedthe resort so much, we became VIP members. Their Member Services employees have been so helpful whenever we have wanted to plan something. We're very excited to go back at the end of March!

Room Tip: If you stay at Cofresi, the building we stayed in did not have an elevator, only stairs. It was a b...
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  • Stayed: January 2013, traveled as a couple
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Thank Kristina475
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Management T, Manager at Cofresi Palm Beach & Spa Resort, responded to this reviewResponded December 28, 2013

Dear Guest,

We really appreciate that you took your time to write this comment, expressing the wonderful experience you had at the Cofresi Palm Beach & Spa resort.
We are really happy that you liked our facilities.

It would be a pleasure to host you again in the future.

Best regards,

The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2013

We enjoyed our stay here. There isn't much to do once you go outside of the hotel unless you're doing an excursion, but the hotel provides pretty much everything you need. The food was good for what it was, the beach was right there and there were a couple pools to choose from. The drinks were strong and there were people constantly asking you to join in activities. One drawback was that they are are strict on the breakfast, dinner and lunch times. If you're hungry in between those slots, you CAN grab a snack at one of the restaurants but there usually wasn't much to choose from. Also, while our hotel was clean, the back sliding doors AND the window in our hotel bathroom was broke. Luckily we were on the top floor so we weren't too concerned, but still. For what we paid, it was a good value.

  • Stayed: August 2013, traveled with friends
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Thank Montagma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Management T, Manager at Cofresi Palm Beach & Spa Resort, responded to this reviewResponded December 28, 2013

Dear Guest,

Thank you for taking the time to review our Cofresi Palm Beach and Spa Resort. It is of great importance to know our guests experience in order to improve our services.
We are happy to hear that you had enjoyed your stay in our resort and of course your comments are taken very seriously, we will use it to improve our product.

It would be a pleasure to host you again in the future.

Best Regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 25, 2013

Very nice big site but the transportation is very accessible to move from the room to any place around the site. Very good organisation and the shows is wonderful and spectacular. Service room and lobby service are excellent. Activities on the site are very well organized, especially with the "Geo" Speedy and Shaggy, there are full of energy, funny and polite. There are catchy people. The restaurants are very good. The pools are very nice and well maintained. The rooms are very nice and clean. The beach is small but very nice and clean. We want to go back, for sure!

  • Stayed: October 2013, traveled as a couple
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Thank Jocelyne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Management T, Manager at Cofresi Palm Beach & Spa Resort, responded to this reviewResponded December 28, 2013

Dear Guest,

Receive cordial greetings from all the team working at Cofresi Palm Beach & Spa Resort.
We greatly appreciate that you have chosen our Resorts as your holiday destination. Thank you for taking the time to let us know about your experience at our Hotel.

We hope to have you back at our resort very soon.

Best Regards,

The management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 24, 2013

My boyfriend and I just got back from DR on the 21st and we really enjoyed our stay at Cofresi! The place itself is HUGE! Your first few days you may be a bit overwhelmed but everyone is more then willing to help you find your way around. The resort is very clean, and the rooms are huge, not much of a view though if you aren't VIP. What made our time on the resort was the entertainment crew. Salami is awesome and will get you involved in the games on the beach. I know, I know ladies you just want to drink and tan peacefully on the beach, but I urge you to get up and get involved, you will meet other families and couples that way. By the way the Whiskey bar on the beach is fantastic, so are Banana Mama's!

Now for the food, I am pretty food sensitive so while it all tasted great my stomach didn't always cooperate, however my boyfriend had no issues. The Pearl has a great breakfast, and the Mexican restaurant was great to. All the servers are so nice, we really enjoyed talking to them and even learning a little Spanish. Now people I know its all inclusive but I urge you to tip, at least a few bucks US on the table with your meals. If you can afford this resort you can afford to tip the staff. We tipped $2 US at each meal, $5 US at the bar daily, and $5 US for housekeeping daily.

Now for day trips, I highly recommend the Zip Lining/ Monkey Jungle one, you will have a blast!!! You start off zip lining and then do a 54 ft drop (which sounds scary but after you will be so happy you did it), then you get to go hang out with the most adorable spider monkeys. The best part about it is that the money you spend goes toward the community there and the medical clinic for them. On the beach you will find reps (ask for Mosquito) selling scuba diving and snorkelling day trips at half the price as the flyer of day trips the hotel gives you. We did snorkelling and it was really a great time. Lastly we did the waterfall trip, now be prepared for a hike but trust me its well worth it and after you celebrate with rum (pack your own water shoes if you plan on doing this one).

You can't go wrong with this resort! If you are going soon tell Salami that Andria and Superman say hello!

  • Stayed: December 2013, traveled as a couple
    • Value
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2  Thank ADeCar0lis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Management T, Manager at Cofresi Palm Beach & Spa Resort, responded to this reviewResponded December 28, 2013

Dear Guest,

Receive cordial greetings from all the team working at Cofresi Palm Beach and Spa Resort.
We do not know how to thank you for this kind of comments. Posts such as yours delight us and gives us confidence to keep working hard to satisfy our customers and improve our service.

We are looking forward to welcoming you once again and continue providing the most unforgettable experiences.

Best regards,

The management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 23, 2013

This place was great! Our room was awesome, clean, spacious and with a comfortable bed.
The staff was amazing-friendly and entertaining. Definitely we will go back again and recommend it to anyone. Ina the general manager, Ana Maria, Danny, Pedro are the best.

Room Tip: I do recommend the junior suites, second floor - they are bigger and beautiful with jacuzzi, shower...
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  • Stayed: October 2013, traveled with friends
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Thank VeskoL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Management T, Manager at Cofresi Palm Beach & Spa Resort, responded to this reviewResponded December 24, 2013

Dear Guest,

First of all we would like to thank you for choosing Cofresi Palm Beach & Spa resort as the hotel to enjoy your vacation and we also thank you for writing this comment about your experience here at our resort.
We are very happy to read that you had a great vacation and that you would recommend us to your friends.
We also appreciate your recommendation to other future guests.
Hope to have you back with us very soon.

Best regards,

The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cofresi Palm Beach & Spa Resort

Address: 1 Paradise Drive | Cofresi Beach, Puerto Plata 57000, Dominican Republic (Formerly Be Live Grand Carey)
Phone Number:
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#10 Top resorts Hotel in Puerto Plata
#11 On the Beach Hotel in Puerto Plata
Price Range: $107 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cofresi Palm Beach & Spa Resort 3.5*
Number of rooms: 468
Official Description (provided by the hotel):
Cofresi Palm Beach & Spa Resort – Dominican Republic is the newest jewel in the Lifestyle Holidays Vacation Club. Nestled along the Cofresi beach shores, and overlooking the sparkling Caribbean sea, this resort caters to the luxurious enjoyment of both families and couples looking for that perfect getaway. With 468 well-appointed accommodations that range from Adult Only Spa Suites, to Standard family friendly rooms located in a quite setting between the ocean beach and spectacular pool, this is a paradise worthy of the Lifestyle name. The resort was created with space and comfort in mind, making Cofresi Palm a relaxing, enjoyable and satisfying experience for all guests and their families. All rooms have air conditioning, cable television, phones, and ceiling fans, while the decor has a distinctive design, featuring dark wood furnishings. Shaded patios and verandas provide a relaxing place to gather in some of the units. Providing both service and features that are standard for a Lifestyle property, the Cofresi Palm offers a unique luxury accommodations experience. Cofresi Palm provides the easy, relaxed ambiance of the Caribbean in an opulent and elegant setting. Experience the array of beauty and excitement that Cofresi Palm Beach & Spa Resort has to offer. ... more   less 
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Also Known As:
Sun Village Puerto Plata
Sun Village Hotel Cofresi
Dominican Republic Sun Village
Sun Village Dominican Republic
Sun Village Spa
Sun Village Resort Dominican Republic
Sun Village Resort Puerto Plata
Sun Village Beach Resort
Sun Village Resort Spa Puerto Plata

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