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“I had a good time at Cofresi Palm Beach”

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Cofresi Palm Beach & Spa Resort
Ranked #12 of 41 Hotels in Puerto Plata
Danbury, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“I had a good time at Cofresi Palm Beach”
Reviewed August 2, 2012

My son and I stayed four nights at Cofresi Palm Beach and one of the best things there was "show time". The every night show amused us a lot. The entertainer team did a great job. One of the guy named Sesy Banana was very nice with my child accomodating him to participated in the games. The hotel is very big and beautiful, and it was very clean. The food was very delicious. The personnel was friendly and helpful. Over all it was a good experience have been at Cofresi Palm Beach.
Jacqueline from Connecticut

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jacqueline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,587 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,006)
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English first
Ridgewood, New York
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 2, 2012

Arrived on 7/29/12 wasn't able to check in till 4:30 pm.... Went by the bar area the lady at the bar was rude...once I was able to check in I was given a room that was more like a motel room... The mini bar was old and rusted.....the bed was dirty with foot prints and orange stains.....the bathroom was old....nothing like they show on the Internet. Went to the reception area to complain.... they have no customer service skills....they act has if they can not speak English....spoke to a man named Jose he said the check back with him in 25 minutes....he did give myself and other family members a different room...but the mini bar was empty the whole stay... I called to complain no one came and I went to the reception area to complain no one came... I checked out and the mini bar was still empty.... We had a leak in the bathroom they actually came within the 3 hrs....

This Hotel main focus is the VIP customers....All customers should be treated with the VIP treatment if you want a returning customer!!!!

Too many steps....

Food:

The food was not great...nothing different samething everyday..
Snack consist of only hotdogs hamburger and fries all day everyday....
Nothing kid friendly....

Pool:

Lots of pools but need more maintence...dirty cups all around the pool area... Tree leafs all in the pool...

They stop giving towels way before the pool closes...Which doesn't make sense.

I really didn't see and life guards either...

Beach:

The worst beach in DR.... It smells...

Drinks:

They have no variety on drinks... Piña colada was nasty and the Tap beer smelled...I gave up on drinks and drank Cola.....



Employees:

Front desk no customer service skills...they rather joke around with each other instead of helping out the customer..

You try calling the front desk you have to let the phone ring about 15 times before they pick up...

You can complain to them all you want and no one will help...

The employees are rude...no people skills...

I checked out on 8/2/12 and will never return or recommend this hotel.....

NYC traveler.....

Room Tip: "Stay Away"
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Marina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 1, 2012

During nustra stay was a little depressing we were crazy to leave. The service was good but every day it was going light, the air went out by a system of prevention. the TV only worked 2 hours for 1 whole week we stayed. The hotel is all stairs is not suitable for people with any kind of disability were few carts passing the cost of the things you bought in tiendad were high. ofresian the shows and the entertainment team were all that could be used for entertainment options. The equpo entertainment were very good sexy Nephew ETHOD Blakie that amused people with his dancing and comedy. The food was good but many things that did not have much flavor unsalted juices were few and cleanliness in the hotel and the room were very good but the swimming pools were not very clean and the beds that you put people in beach also like hammocks.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Staecy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astoria, New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 31, 2012

My trip to this resort was great...I read all the reviews and was scared to go there but tried it out anyways and really enjoyed my stay there,,,I had a great time and the staff was very helpfull...had a few inconviniences but they were fixed and I enjoyed everything....the guys in the check in/check out desk are very helpful and always answer any question or concerns you have...The entertainment was great...great shows and great staff...Eddie, sexy blackie and sexy bannana were great, they were freindly and always had good activities for everyone....Thanx for the great time

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 31, 2012

I would like to the experience I had at Lifestyles Resorts in Puerto Plata, Dominican Republic. The service was awful. The shuttle buses were very slow. It would take an hour for a shuttle to come. The electricity went out a couple of times. The water would shut off during certain times of the day. We walked to the next resort. The shuttle would drive by even if a person tried to flag the shuttle down to stop for them. We requested extra face towels and they brought them the next day. There was no room service at the Crown Suites or the Residence Suites. If a person did not eat before 8pm they would have to wait until after 11pm to get a snack and the only snack was hamburgers, hotdogs and fries. We had to make reservations at 5 restaurants the day we checked in. If you went to dinner and ordered 2 entrees because you wanted to take one back to your room for a snack, the wait staff would look at you like you had a problem. We asked if there was a problem with ordering 2 meals and the wait staff pretended like they didn't understand what was said. The Casablanca Buffet, the birds would nibble on the fruit and the desserts. The Bellini, the breakfast and lunch was awful. The eggs were over cooked and the bacon was either undercooked or over cooked. The food had our stomachs torn up for the entire week and for 7 days after we returned home. One day at breakfast at the Casablanca, one of the timeshare manager's went completely off in front of all the guests on his staff. He informed his staff not to give away any free incentives to any future timeshare investors because if they were at the Holiday Inn, they would not get anything free. So, why should they expect something for free from Lifestyles. This was so unprofessional of the manager. There was only 1 Television in the Residence Suites and that was in the livingroom area. The patio door was too short for the door way. Therefore, the patio door would lock on one side but it was open on the other end of the door because the door did not reach the other side. There were flying bugs (they look like flying ants) all over the inside of our 2 bedroom suite at the Residence Suites. We found bugs in the bed and Bugs in the kitchen light fixture. The pool water was dirty, because when we got out the pool we would go take a shower to get the chlorine off our bodies and our soap turned grey from dirt. The pool at the Residence Suite shallow end was 5'8" deep. There was a swim up bar, but no alcohol on the bar and no bartender. The mattresses were dirty, old and nasty. If you didn't have a V.I.P. wristband on, then the staff disregarded you. V.I.P. wristband people were treated nicely. The shuttle bus would come right away for them. Many people paid $12 - $15 a night for all inclusive, but some people were charges as much as $99 night for all inclusive with their timeshare. If you wanted to upgrade to VIP it was an extra $100 a day. V.I.P. rode scooters and golf carts for transportation. Non-V.I.P. people had to walk or try to ride the shuttle van. The gift shops were over priced. $5.00 for a bag of chips is just too much. When in the states the same bag will cost $2.50. The people outside the resort were much friendlier than the people within the resort. I would NEVER RECOMMEND THIS AS A VACATION SPOT FOR ANYONE NOT EVEN MY WORST EMEMY.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank famfriendstravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pa
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 30, 2012

I never take the time to write reviews, but felt this is a must so that others do not waste their vacation time and money as we did. We just returned from a week at Cofresi. It was the worst vacation experience we have ever had. They cater to the locals, who come in droves with their large, extended families. The woman who checked in before us had about 30 family members (they do not seem to monitor how many stay in a room). Because of this, we had trouble getting towels and a cot (We requested one because the beds were so bad - we didn't sleep for a week and never did get one). It is a mob scene with long lines where ever you go, and they have no regard for personal space - lots pushing and cutting in line. Food and alcohol were poor. The only escape was to take a beat up shuttle (again long lines and they shove you all in together) to the VIP Beach at a sister resort (which closes at 6p). We also took a cab to the Ponderosa (not the steak chain) a very good Dominican restaurant. Bottom line - cancel now if you can!!!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank bandaids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 28, 2012 via mobile

Before going to the resort, I read the reviews. I thought that I would have a terrible time. It was actually ok, but nothing to brag about. We stayed at Cofresi, and I didnt like the fact that my room wasnt ready when I got there at 1:00. My room they gave me smelled like mildew. Everyday my group decided to go to the pool instead of the beach. The staff played games by the pool which were fun. Sexy banana was great at making us feel at home. He was the best!!!The beach was dirty. Once you pass a certain point, you see locals. Make sure you stay within the resort's grounds!!! There isnt much nightlife outside the resort. I was grateful they had shows every night for the guests. Overall, The staff was very friendly. I was told you may have a better experience at Lifestyle.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Popul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cofresi Palm Beach & Spa Resort

Property: Cofresi Palm Beach & Spa Resort
Address: 1 Paradise Drive | Cofresi Beach, Puerto Plata 57000, Dominican Republic (Formerly Be Live Grand Carey)
Phone Number:
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#10 Top resorts Hotel in Puerto Plata
#11 On the Beach Hotel in Puerto Plata
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cofresi Palm Beach & Spa Resort 3.5*
Number of rooms: 468
Official Description (provided by the hotel):
Cofresi Palm Beach & Spa Resort – Dominican Republic is the newest jewel in the Lifestyle Holidays Vacation Club. Nestled along the Cofresi beach shores, and overlooking the sparkling Caribbean sea, this resort caters to the luxurious enjoyment of both families and couples looking for that perfect getaway. With 468 well-appointed accommodations that range from Adult Only Spa Suites, to Standard family friendly rooms located in a quite setting between the ocean beach and spectacular pool, this is a paradise worthy of the Lifestyle name. The resort was created with space and comfort in mind, making Cofresi Palm a relaxing, enjoyable and satisfying experience for all guests and their families. All rooms have air conditioning, cable television, phones, and ceiling fans, while the decor has a distinctive design, featuring dark wood furnishings. Shaded patios and verandas provide a relaxing place to gather in some of the units. Providing both service and features that are standard for a Lifestyle property, the Cofresi Palm offers a unique luxury accommodations experience. Cofresi Palm provides the easy, relaxed ambiance of the Caribbean in an opulent and elegant setting. Experience the array of beauty and excitement that Cofresi Palm Beach & Spa Resort has to offer. ... more   less 
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Also Known As:
Sun Village Puerto Plata
Sun Village Hotel Cofresi
Dominican Republic Sun Village
Sun Village Dominican Republic
Sun Village Spa
Sun Village Resort Dominican Republic
Sun Village Resort Puerto Plata
Sun Village Beach Resort
Sun Village Resort Spa Puerto Plata

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