we spent 2 weeks at this resort, first 3 night we didn't sleep the bed was broken,finally after the 3 night we got a different room which was nice our vacation finally started.The food was not what we experienced in other resort vacations, not much variety,but we always found something to eat.The last week was getting better. The sewer smell need to be cleaned up could be overwwelming at times.The lobby bathrooms needs to be checked more often& kept cleaner .This resort needs improvement but in time it will be great, the grounds are beautiful but lots of staires not good for people with disabiities.
The resort General Manager was very helpful after he found out we had a room with broken bed. He is trying his best to improve this resort.
Maid services were good but not enough staff in this area. Joselne & Felicita were our maids, they were very nice people always made sure we had coffee, water etc
Rosa/ guest services was also very friendly,smiling caring person,helped in anyway she could.
Ana/pool bar by lobby was wonderful lady, my husband called her his girldfriend haha. Also Rosario Maria from the Pearl buffet was excellent,always brought coffee & tea when she saw us boming we always sat in her section for breakfast & lunch.
Staff in recption need more people skills, every time anyone had a problem they would say come back tomorrow instead of dealing with the problem.Overall our stay was very relaxing.
- Official Description (provided by the hotel):
- Cofresi Palm Beach & Spa Resort – Dominican Republic is the newest jewel in the Lifestyle Holidays Vacation Club. Nestled along the Cofresi beach shores, and overlooking the sparkling Caribbean sea, this resort caters to the luxurious enjoyment of both families and couples looking for that perfect getaway. With 468 well-appointed accommodations that range from Adult Only Spa Suites, to Standard family friendly rooms located in a quite setting between the ocean beach and spectacular pool, this is a paradise worthy of the Lifestyle name. The resort was created with space and comfort in mind, making Cofresi Palm a relaxing, enjoyable and satisfying experience for all guests and their families. All rooms have air conditioning, cable television, phones, and ceiling fans, while the decor has a distinctive design, featuring dark wood furnishings. Shaded patios and verandas provide a relaxing place to gather in some of the units. Providing both service and features that are standard for a Lifestyle property, the Cofresi Palm offers a unique luxury accommodations experience. Cofresi Palm provides the easy, relaxed ambiance of the Caribbean in an opulent and elegant setting. Experience the array of beauty and excitement that Cofresi Palm Beach & Spa Resort has to offer. ... more less
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- Also Known As:
- Sun Village Puerto Plata
- Sun Village Hotel Cofresi
- Dominican Republic Sun Village
- Sun Village Dominican Republic
- Sun Village Spa
- Sun Village Resort Dominican Republic
- Sun Village Resort Puerto Plata
- Sun Village Beach Resort
- Sun Village Resort Spa Puerto Plata