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“Looking forward to our next trip!!”

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Iberostar Costa Dorada
Ranked #2 of 39 Hotels in Puerto Plata
GreenLeadersPlatinum level
Amherstburg, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Looking forward to our next trip!!”
Reviewed March 11, 2014

We stayed at this resort the last week of February. We enjoyed everything about this resort and are already looking forward to going back next year. Staff was excellent in every part of the resort. We were very pleased with our room....always spotless when we returned from the day at the beach. Our building was close to the buffet and the main area of the resort with a short walk to the beach. Food was excellent and service was wonderful. We enjoyed the shows at night especially "rock and roll" night. The music was great but the highlight was the young man playing lead guitar. Very talented!! Thanks again to everyone.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DonnaB607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Online Reputation Manager at Iberostar Costa Dorada, responded to this review, March 14, 2014
Dear guest,
On behalf of Mr. Alberto Herrera, hotel Manager, we thank you for taking time to write a review about your experience with us and for choosing IBEROSTAR Costa Dorada for your holidays.
We are very pleased to acknowledge that our excellent service of our friendly staff, our entertainment and our wide gastronomical options ensured you an unforgettable experience as we aim in IBEROSTAR.
We will be happy to welcome you back again; please feel free to contact us prior your next visit.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Dartmouth, Canada
Level 6 Contributor
127 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed March 10, 2014

We stayed at the Iberostar Costa Dorada Feb 26th-march 5th. To be honest, I wasn’t expecting a whole lot from the resort; I had no hand in selecting it, and was going as a last minute addition to a group vacation.

I was truly surprised by the caliber of both the resort and staff. I had read on Trip Advisor that there had been recent renovations to the property and it shows. The resort was gleaming, bright and very clean.

The resort is small, which is EXACTLY my style. There wasn’t a bad room to be had on site. Everything was close and accessible! We stayed in block 1, right on the beach and adjacent to the pool :). Our room was perfect, king sized bed, fresh paint, and stocked fridge! Ours was stocked everyday, with more than we needed – a little tip goes a long way!

Speaking of tipping, it had been 14 years since I was last in the Dominican as a roudy teenager and I had forgotten about the EXCEPTIONAL service. There was absolutely no tipping pressure. It felt nice to have our tips so graciously received rather than begrudgingly expected by staff. We usually stay at minimum 5star resorts, and I am telling you that I have yet to find better service than at this resort. Second to none.

The entertainment staff was great as well. With a family of outgoing personalities, we had a great time dancing, playing bocce and whatnot. I don’t usually name names, but Chocolate, Pepsi-cola, DeeDee, BettyBoop and the whole crowd were great.

Normally an A La Carte snob, I actually really liked the buffet!! Robert was a fantastic host, I recommend sneaking into his section! What a gentleman! We had, at minimum, 8 people sitting together per meal, and he always found us a place to sit :) We went to the International and Mexican a la cartes, Mexican was excellent, International wasn’t anything special. I heard the Brazilian was the best, but we waited too long to make reservations, so we couldn’t get in.
We spent most of our days at the beach, with little hassle finding chairs. Lots of sun and shade, whichever your preference.

We did the city tour and paradise island excursions while there.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
5 Thank Sassbrydon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Online Reputation Manager at Iberostar Costa Dorada, responded to this review, March 14, 2014
Dear guest,
We would like to thank you for taking the time to write a review about your stay at IBEROSTAR Costa Dorada Hotel, and for choosing our premises to spend your holidays.
In the name of Mr. Alberto Herrera, hotel Manager and the whole team, we would like to express how glad we are to acknowledge that our friendly team (especially our Star Friends Team), exquisite gastronomy, beautiful premises and wide entertainment options ensured you a “pleasant” vacation according to the title of your publication. Our goal in IBEROSTAR is to turning you stay into a memorable holiday.
Please do not hesitate to contact us prior your next visit to any of our more than one hundred Iberostar hotels worldwide.
With kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsborough, New Jersey
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 9, 2014

We traveled last week and stayed at the Iberostar Costa Dorada, all was good with the exception of the evening meal at the intercontinental dining room El Bahio. Maybe because we had a late sitting at 8:45pm and the tuna was over cooked. The exception was this amazing happy and grateful waiter Felix who provided my son with some great advise. He is spreading happiness all over the resort. The pool was nice and I feel people under rate the beach. The rooms do need a little updating but are very clean and everything works well. The shows were great and the entertainment staff work very hard many hours a day. We enjoyed the buffet most of the time.

  • Stayed March 2014, traveled with family
    • Value
    • Location
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    • Service
Helpful?
1 Thank neededavaction
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Online Reputation Manager at Iberostar Costa Dorada, responded to this review, March 14, 2014
Dear guest,
We want to thank you for having chosen IBEROSTAR Costa Dorada for your holiday and for taking time to post some comments about your stay.
In the name of the Hotel Manager, Mr. Alberto Herrera, we want to express how satisfied we are to read that you had enjoyed from a memorable stay at our hotel due to the excellent service from our staff members and our entertainment options for day and night while visiting us the last week. Both aspects of our services are the key of our success in IBEROSTAR Hotels and Resorts with more than one hundred hotels worldwide.
We are looking forward to welcome you back. Please feel free to contact us before your arrival.
With regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basingstoke, United Kingdom
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 9, 2014

Fantastic ! Rooms clean and comfortable plenty clothes space . Entertainment staff Ritchie, Mimi , Chocolate , Betty Boop and others were brilliant . Professional and multi talented and kept guests occupied all day . Robert in main dining hall very friendly and assisted quickly where needed. Ysidro at the pool bar smiled all day as did the photographers who were also so funny and happy . Food plentiful and the option of Brazilian and Mexican were excellent and well organised . Evening shows were great and colourful . Maria the maid for our room 2211 was thorough and in and out so when we needed the room it was all cleaned and ready for use in no time .
Thomson Reps Vicky and Sebastion were helpful, well organised and very knowledgable with all we needed to know . I would return to this all inclusive hotel as the pool size was ample and on a lovely beach setting . Thanks to all ..

Room Tip: We had a pool view which did not disturb us during siesta time once doors closed . But beach gorgeou...
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Geraldine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Online Reputation Manager at Iberostar Costa Dorada, responded to this review, March 14, 2014
Dear guest,
We would like to thank you for choosing IBEROSTAR Costa Dorada once again for your holidays and for taking the time to write a review about your experience at our hotel.
It is a pleasure for the whole team, especially for the Manager, Mr. Alberto Herrera, to acknowledge that your visit to our hotel was unforgettable. Your motivating lines about the friendliness of our staff members (especially the ones you have mentioned on your review) and our varied activities for daily and nightly entertainment motivate us to keep ensuring memorable holidays to our “stars” on vacation as we aim in IBEROSTAR Hotels and Resorts.
We are looking forward to welcome you back again; please feel free to contact us before your visit to help you to enjoy it.
Yours Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 9, 2014

My husband and I are seasoned travellers who vacation 6 weeks a year at various locations, often in the Caribbean and Europe, in 5 star hotels.We enjoyed this Iberostar hotel so much in Feb.2014, that we are returning for another week in March, with more family members.The grounds are immaculate and beautiful.We found the staff to be courteous, professional, friendly, and very helpful.The food was truly exceptional, including the vast array of breads baked in-house. Our room was clean and bright. As for those complaining about their rooms, they should probably just vacation at a Hilton back home. The islands lend a touch of their own culture and local colour to this type of vacation.Perhaps less seasoned travellers are unaccustomed to this. Our waiters were particularly attentive, especially Caesaro and Joel. Our maid noticed that the pressure in our shower head was a little low, so she had it replaced.We locked ourselves out of our safe, but were able to get help immediately to retrieve cash for an excursion, We had absolutely no mosquitoes in our room, but then, we did not leave the patio door open! I find that a smile often goes a long way.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mila p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Online Reputation Manager at Iberostar Costa Dorada, responded to this review, March 14, 2014
Dear guest,
In the name of the Hotel Manager, Mr. Alberto Herrera, we want to thank you for the time you took to post a review on Tripadvisor about your experience among us and for choosing IBEROSTAR Costa Dorada for your holidays.
We are pleased to know that the beauty of our premises, the friendliness of our staff and excellent service has ensured you a memorable holiday during your visit. Those are part of our guiding principles to ensure unforgettable holidays to our customers. We have communicated Cesar and Joel your motivating lines referring their work.
We are looking forward to welcome you back and please feel free to contact us prior your next visit.
Yours Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed March 8, 2014

We stayed at the iberostar costa dorada in feb/march 2014,

Having stayed at the iberostar hacienda dominicas in bayahibe, (Which is 5star) Unfortunatly the costa dorada didnt quite match that hotel! We stayed for two weeks, the hotel is rated as 5star in the brochure and having paid in excess of £3500 i would have expected far far more - At very best i would say 4star, It looks dated now, it opened in 1999 rooms do need a re-vamp but we found the staff freindly & hard working

Upon arrival The hotel lacks the "wow factor" that the one did in the south of the dominican republic instantly had.

but....

I have just read the review from a fellow "brit" and (terrible speller) who claims the entertainment was poor.....It was great! very professional considering these guys work long long long days!!!!! its proberbly the best we have ever had in over 15 years of going to the dom rep.. the beaches are well kept,yes there is seaweed but its cleaned constantly throughout the day! *(remember you are on the north coast of the dom rep and it's always gonna be a bit choppy on the sea's!
I have to agree, that the mozzy's were a problem, But your never gonna get rid! so why moan?? The restaraunts are busy but there open long enough to work out the best time to go... A bit of common sense and there you go! Problem solved! The food choice was excellent and the restaraunt staff were great! Or waiter "Domingo" was Excellent and deserves a special mention has he was always freindly and very helpful, Always going that extra mile to help us! *Again (These guys work 14 days straight and get hardly any time off! Hygeine is fine... never once an issue!
As ever **(Yes) the sunbeds were all gone by 05:30am - but isnt this a problem the world over? there's plenty of beds around the rear of the pool or on the beach.This only seemed a problem on the first week we were there.
Customer services were fine, the timeshare guy was next to the customer services desk, i never had any problems with timeshare chap, other than when you went out of the hotel and off the resort. There is a resort onsite doctors surgury, its expensive for a consultation, we found it best to have your rep with you to translate and ensure that you dont get ripped-off with fee's. Overall we found the service good.
Value wise, i would say i felt a bit let down, maybe as we expected the same standard of hotel as the Hacienda Dominicus. Unfortunatley this wasn't the case. The location is nice, with the dramatic Mountain as backdrop. Overall our holiday was very good, The staff are excellent!

The bars are busy on a evening, but never a issue. if you wanted a quite drink there is ample places to find a spot.

overall a good place for a holiday!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jmb0510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Online Reputation Manager at Iberostar Costa Dorada, responded to this review, March 14, 2014
Dear guest,
First at all, we want to thank you for taking time to write some comments about your experience at the IBEROSTAR Costa Dorada and for your loyalty towards IBEROSTAR Hotels and Resort when choosing a place for your holidays.
In the name of Mr. Alberto Herrera, Hotel Manager, we are very pleased to acknowledge that our varied gastronomy and the friendliness of our staff (especially Domingo, waiter) ensured you an unforgettable holiday. These two aspects are very important for us in IBEROSTAR Hotels and Resorts to ensure memorable stays to our beloved guests.
Likewise, we welcome your suggestions about how to improve the vacation experience and have shared it with our Management team.
Please feel free to contact us to help you to enjoy another pleasant stay; we will be glad to welcome you.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devon
Level 4 Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 8, 2014

We spent 2 weeks at the Iberostar and having read Tommys review I have to say I pretty much agreed with what he wrote (although neither of us suffered the mossie bites to the extent that he did). We changed rooms after 2 nights because of a problem, but only after the intervention of Vicky, the excellent Thomson/First Choice rep. The hygiene is not good, my wife saw two women exit the toilets without washing their hands properly and go straight into the buffet restaurant. There were kids picking up items of food with their hands and putting them back again. At the main buffet restaurant in the evening there was a hand gel dispenser and usually a member of staff stood by it but they did not actively dish it out or encourage people to use and a lot just walked by. At lunch time a lot of people eat at the pool side restaurant and this has access from numerous points but only one gel dispenser which I never saw used.
The rooms (or the two we saw) were dated. The situation with the sun beds was farcical to start with but during our second week got a lot better although I can't understand the point of putting up notices banning the reserving of sunbeds if the hotel are not going to enforce it. They have their own security so why not get them to go round and remove all the towels laid out before say 7.00am? The entertainment is a bit hit and miss and there is no where to go for a quiet drink and chat away from the noise of the 'shows'.

Room Tip: Block 5, block 6 (rear - if you get the front you could be by the restaurant which has refrigeration...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DevonThunderbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Online Reputation Manager at Iberostar Costa Dorada, responded to this review, March 14, 2014
Dear guest,
We want to thank you for having chosen IBEROSTAR Costa Dorada for your holiday and for taking time to post some comments about your stay.
In the name of the Hotel Manager, Mr. Alberto Herrera, we want to express how much we regret to read that our excellent service could not live up your expectations while visiting us. We would like to clarify though that this is not a true depiction of our high level of standard of operation here at IBEROSTAR Costa Dorada. Our service is the key of our success in IBEROSTAR Hotels and Resorts with more than one hundred hotels worldwide. We truly regret that you left our premises with a different idea of the way we operate here at IBEROSTAR Costa Dorada.
We are looking forward to welcome you back. Please feel free to contact us before your arrival.
With regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Costa Dorada

Property: Iberostar Costa Dorada
Address: Carretera Luperon km 2.5 | Marapica, Costa Dorada, Puerto Plata 57000, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Puerto Plata
#2 Family Hotel in Puerto Plata
#2 Top resorts Hotel in Puerto Plata
#2 On the Beach Hotel in Puerto Plata
#2 Luxury Hotel in Puerto Plata
#3 Romantic Hotel in Puerto Plata
#4 Business Hotel in Puerto Plata
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Iberostar Costa Dorada 4*
Number of rooms: 516
Official Description (provided by the hotel):
The IBEROSTAR Costa Dorada hotel is located in front of the large golden sand beach of Costa Dorada, 10 minutes from the city of Puerto Plata in the Dominican Republic's north coast. This wonderful 5-star All Inclusive resort is a wonderful haven for aquatic sports lovers. Renovated in 2011, the IBEROSTAR Costa Dorada hotel has 498 Double Rooms and 18 spacious Junior Suites. ... more   less 
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Also Known As:
Iberostar Costa Dorado
Iberostar Puerto Plata
Iberostar Costa Dorada Dominican Republic
Iberostar Costa Dorada Puerto Plata
Iberostar Hotel Costa Dorada
Iberostar Costa Dorada Hotel
Costa Dorado
Puerto Plata Iberostar
Iberostar Hotel Puerto Plata

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