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Iberostar Costa Dorada
Ranked #2 of 39 Hotels in Puerto Plata
GreenLeadersPlatinum level
Lincoln, United Kingdom
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“back again!”
Reviewed April 5, 2013

Went back again for 2wks last month. Loved it just as much as the last time.Rooms i must say are getting a little tired now but are still spotless.Everyone really friendly and food lovely.The bar area is beautiful and the flamingos are still there.Beach gorgeous and you can walk for a really long way.A really lovely holiday once again.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank p5jjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, April 6, 2013
Dear guest,
Thank you for choosing Iberostar Costa Dorada for your holidays once again and for sharing your second experience on Tripadvisor.
On behalf of Mr. Pedro Morales, hotel Manager, we would like to express you our satisfaction to acknowledge that your second stay at our hotel premises was as memorable as the first one. In Iberostar, as you know after two visits, we are committed to provide the best service to our “Stars” on vacation.
We are looking forward to welcome you back. Do not hesitate to contact us prior your next visit.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Poland, Maine, USA
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 5, 2013

We stayed at the Iberostar Costa Dorada for 10 nights in March 2013. This was our 8th year to stay at this hotel and never a disappointment! Mario, the guest services manager is very professional and accomodating. Francisco and Alexander at the front desk are always helpful, Robert in the buffet gives the best service and we find every hotel employee to be so helpful and most of all friendly. They all work so hard to give the best service, provide very clean rooms and facility and the food options are great! Also, thomas and Carlos are very hard workers keeing the beach area clean.

  • Stayed March 2013, traveled as a couple
    • Value
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Review collected in partnership with Iberostar

Helpful?
4 Thank Terry2387
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, April 6, 2013
Dear guest,
On behalf of Mr. Pedro Morales, hotel Manager, we thank you for your loyalty when choosing Iberostar Costa Dorada for your holidays and for posting a review about your recent experience among us.
We are much honored to acknowledge that our beautiful hotel facilities, our exquisite gastronomy, varied entertainment options and excellent service have ensured memorable holidays during eight years. As you are used to, in Iberostar we want our beloved guests to “enjoy being a Star” as Mario, Francisco, Carlos, Tomas, Alexander and Robert made you feel in this recent stay.
We are waiting for your next visit and do not forget to contact us prior your arrival.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 5, 2013

We stayed from March 18 to April 1 2013. 4 in party aged 66-69. Whole experience was great stayed on third floor with pool view, no problem from neighbours until bank holiday weekend, although after a visit to reception everything settled down. Our friends had a few minor issues but they were dealt with promptly. Staff were very friendly and helpful. The grounds were exceptionally beautiful, kept clean and tidy by the staff. There was a slight seaweed problem but cleaned periodically. Plenty of beach beds (Thomas on beach was a happy soul). Beach wasn't the best but also wasn't the worst, you can walk for miles, which we did most days. Beds were very comfortable, maid presented us with towel sculptures each day and kept the room clean. Be warned that even though they say vacate your room by 12 noon, our key didn't work when we went to collect our cases at 11.40. Had to trek down to reception to have it reactivated (for one use only - the man behind the desk said!) Having said that the holiday was delightful. Santos was our waiter we were his 'Manchester family'. Dee Dee and the rest of the entertainment team worked very hard, day and night.

Room Tip: We stayed in block 8000 on the top floor overlooking the pool, which was quiet enough for our party...
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  • Stayed March 2013, traveled with friends
    • Value
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Helpful?
1 Thank 362elizabethr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, April 6, 2013
Dear Guest,
We would like to thank you for having chosen Iberostar Costa Dorada for your holidays. In the name of Hotel Manager, Mr. Pedro Morales, we also thank you for taking the time to post a review about your stay among us.
We are very pleased to acknowledge that you and your friends have experienced a memorable holiday. You nice words towards our hotel cleanness and maintenance motivate our team to keep improving and providing the best to our beloved bests. In Iberostar one of our guiding principles is to upkeep our grounds. we have congratulated Tomas whose work left you a nice impression.
We are looking forward to welcome you back. Please do not hesitate to contact us before your arrival,
Yours Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laval, Quebec, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 3, 2013

We stayed at Iberostar Costa Dorada from March 22nd until March 29th.

Beach: The beach is just ok. More than enough chairs. There is a little bit of see weeds tought but only in certain area. 7/10

Hotel and grounds: WOW really nice hotel and VERY clean. Big and clean pool ! 10/10

Food: Again WOW I was really impressed. I went to Punta Cana,Mexico,Cuba and Jamaica and the food was the best I had up to now. Only 3 A la carte restaurants but the buffet is just HUGE. Mexican, Brazilian and Fish restaurant. But like I said the Breakfast, Lunch and Supper buffet is just great. So much choices !!! 10/10

Staff: Really friendly staff ! Always smiling. 10/10

Reception: We arrived at 1:00 pm... The rooms are only ready for 3:00pm. So we had to wait a little bit for the room to get ready but I cant complaint. We went to the buffet grabbed something to eat and the room was ready. 9/10

Rooms: This is my only small negative comment. The rooms are a bit dated. Really clean but a little bit dated. 7/10

Overall great hotel. Please dont listen to the negative comments. My wife and I really had a blast at the Iberostar Costa Dorada ! You wont regret it. If you want some more feedback please write me back on Facebook. Alex Bonamy

  • Stayed March 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
5 Thank Alex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, April 6, 2013
Dear guest,
In the name of Mr. Pedro Morales, Hotel Manager, we want to thank you for choosing Iberostar Costa Dorada for your holiday and for taking time to write a review about your experience.
In Iberostar we aim to ensure a memorable holiday to our beloved guests. In order to achieve our goal we are committed to upkeep our premises, to offer an exquisite gastronomy and to provide the best service to our beloved guests. We are very pleased to acknowledge that we could accomplish our goal with you during your visit, especially with the variety of the dishes our cooks prepared at our nightly themed buffet and three a la carte restaurants.
We are looking forward to welcome you back, please do not hesitate to contact us to assist you for your next visit.
With regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 3, 2013

Great facility, well laid out, beautiful grounds, beach for walking goes on for miles. Loads of beach huts and chairs. Friendly staff and great service. Air conditioning worked great in our room. First time I've been comfortable with air conditioning in the Dominican. Very large hotel with around 1800 guests. A little bit large for us but liked it never the less.
Entertainment team was awesome and full of energy at all times. Good variety of events during the day. The shows at night were well presented although a bit simple The show with the Michael Jackson guy was the best.
Great place for families with kids as well. Easy and quick check in and out. Only poor thing was Internet. Very expensive at $7.00/hour and kept getting disconnected. A large carte restaurants were good. Daily buffet was the best though. Cesar in the buffet restaurant was the best.

Room Tip: Rooms overlooking pool have prettier view
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Firsttimeforme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, April 6, 2013
Dear guest,
Thank you for posting a review about your stay at the Iberostar Costa Dorada Hotel, and for choosing our hotel for your holidays.
In the name of Mr. Pedro Morales, Hotel Manager, we want to express how glad we are to acknowledge that our hotel premises, varied gastronomy, wide entertainment options and excellent service made you feel as a “Star”. In Iberostar some of our guiding principles are to provide the best service, to offer a unique gastronomy and to upkeep our grounds so we can ensure a memorable holiday to our beloved guests. We have congratulated Cesar whose service made a difference during your stay.
We are looking forward to welcome you back; please feel free to contact us before your arrival.
Yours Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 3, 2013

Just returned from a 5 night vacation in Puerto Plata in the DR. Mitch at TripGuy.com did a great job. He was very knowledgeable and saved us both time and money. He insisted we buy DR Tourist Cards before hand and I was hesitant, however, it was a huge time saver. The line in the airport to buy the cards was really long and we were able to skip it by purchasing the cards in advance. In fact, I have never escaped an airport as quickly as we were able to on this trip. From de-planing to exiting the airport and getting on a shuttle took less than 20 minutes, immigration, customs and all.

The hotel was clean and the staff was enthusiastic and helpful. Food at the restaurants is extensive and pretty good. Some reviews say it is great, but I would temper your expectations. It is an all-inclusive. The buffet restaurants have plenty of good tasting food and options. There was fresh fruit galore. However, if you go to the specialty restaurants, the portions are somewhat smaller, although there still is plenty of food. Late-night snacks were a life-saver.

The resort "entertainment" staff was great. They were so energetic and friendly it made our stay enjoyable even though it rained nearly every day for most of the day. Meringue lessons, bingo and nightly on-stage entertainment was fun and interesting.

I only have two complaints about the hotel....
1) This hotel could have been on any island, anywhere. There is very little Dominican influence in anything. The decor? Maybe. The food, not at all. You can get all your favorites from home right here. Burgers, pasta dishes, mashed potatoes, omelets, pancakes, waffles, roast chicken, etc are all available. Very little in the way of Dominican cuisine. The only way you could tell you were in the DR was the overabundance of Brugal Rum.
2) The only place that there was "no-smoking" was in my room and in the restaurants. It seems like everyone on vacation there was a smoker. From the lounges, to the lobby, to the pool, to the beach. And these smokers are very comfortable being smokers. They seem to have no problem coming up nice and close to you and smoking, not asking if you mind or anything. (maybe this is how it is outside of New York, but I am not used to sitting in smoky bars, lounges, pools or beaches)

All in all, a very enjoyable vacation. Not sure I would return, because the world is so big and there are so many places to see, but for an affordable week/weekend trip, this was well worth the money.

Thank you Mitch and Tripguy.com.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travelonandon11215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, April 4, 2013
Dear guest,
In the name of the Hotel Manager, Mr. Pedro Morales, we want to thank you for taking time to write a review about your stay at the Iberostar Costa Dorada and for choosing our hotel for your holiday.
We are very pleased to acknowledge that your holidays at our hotel were memorable due to our excellent service, the beauty of our grounds and our varied gastronomy. In Iberostar we aim to ensure our beloved guests to “enjoy being a Star”. We are satisfied to know that we accomplished our goal with you again.
At the same time, we have shared your lines referring the Dominican dishes with our Executive Chef and we thank you for your valuable feedback.
We will be happy to welcome you back and show you our improvements; please contact us to help you enjoy your next stay with us.
Yours Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridge New York USA
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 3, 2013

The staff was the best! Sarita and Amarillis in the buffet, to Yorkis at the Lobby bar, to Elvin at the pool bar( such a showman !!Great) , to Pepeye and the staff of entertainers. Anything you ask for is done if possible. Never had to search for pool lounges or lounges on the beach. The Chefs deserve a mention as well. If you can't fine something on the buffet that you like than nothing will please you anyway, where ever you are. We ate at all the speciality restraurants and enjoyed each one. Who can complain about lobster tails on the beach??
The landscape was spotless and well cared for. The pool was always spotless as well. Someone was always cleaning something. The room was clean and mini bar and coffee supplies were always there. We spent very little time in our room as there was always something to do.
Friends that recommended This resort to us are going back in September....So are we !!

  • Stayed May 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank KayS635
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, April 4, 2013
Dear guest,
Thank you for writing a review on Tripadvisor about your stay at Iberostar Costa Dorada and for choosing our hotel for your holidays.
In the name of Mr. Pedro Morales, Hotel Manager, we want to express you how glad we are to acknowledge your publication in which you highlighted out the excellent service of our staff and our exquisite international cuisine. In Iberostar both are part of our guiding principles to ensure memorable holidays to our beloved guests. We have communicated Yorki, Elvin, Sarita, Amarilis and Popeye that their service made you feel as a “Star”.
We are looking forward to welcome you back again; please feel free to write us before your arrival,
With kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Costa Dorada

Property: Iberostar Costa Dorada
Address: Carretera Luperon km 2.5 | Marapica, Costa Dorada, Puerto Plata 57000, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Puerto Plata
#2 Top resorts Hotel in Puerto Plata
#2 Luxury Hotel in Puerto Plata
#2 On the Beach Hotel in Puerto Plata
#2 Family Hotel in Puerto Plata
#3 Romantic Hotel in Puerto Plata
#4 Business Hotel in Puerto Plata
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Iberostar Costa Dorada 4*
Number of rooms: 516
Official Description (provided by the hotel):
The IBEROSTAR Costa Dorada hotel is located in front of the large golden sand beach of Costa Dorada, 10 minutes from the city of Puerto Plata in the Dominican Republic's north coast. This wonderful 5-star All Inclusive resort is a wonderful haven for aquatic sports lovers. Renovated in 2011, the IBEROSTAR Costa Dorada hotel has 498 Double Rooms and 18 spacious Junior Suites. ... more   less 
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Also Known As:
Iberostar Costa Dorado
Iberostar Puerto Plata
Iberostar Costa Dorada Dominican Republic
Iberostar Costa Dorada Puerto Plata
Iberostar Hotel Costa Dorada
Iberostar Costa Dorada Hotel
Costa Dorado
Puerto Plata Iberostar
Iberostar Hotel Puerto Plata

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