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“Just returned from Iberostar,frequent traveller opinion”

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Iberostar Costa Dorada
Ranked #1 of 40 Hotels in Puerto Plata
GreenLeadersPlatinum level
Reviewed December 3, 2012

Second time in Puerto Plata,first stayed at Jack Tar some ten years ago. Having travelled often over the years I keep an open mind when staying at AI resorts. Iberostar Costa Dorada is a nice resort with potential. Beautiful lobby and nice setup as a layout leading to the beach. Staff is friendly and entertaining and was pleased with the service. Food was alright and there was variety which is good. Personally I most enjoyed the Brazilian restaurant. Keep in mind the Mexican & Brazilian are not available every night and you need to make a reservation in advance. The resort was clean for the most part and the beach was acceptable,don't expect white sand and clear turquoise water.

My only real problem without being picky about such things as slow checkin procedure(could've just been one of those nights) which took about 45 minutes. Cockroach sneaking in my room( for the record I didn't see any other for rest of trip) and try not booking ground floor rooms. My mistake.... Is entertainment. I wasn't all too impressed by some of the shows that were presented and the daytime activities were rather dull and aside from bingo lacked participation. This hotel pertained more towards an older audience. The dance club was for the most part empty. I wish there would've been music playing on the beach during the day as well as I'm sure people other than myself would appreciate that. I recommend this hotel to people just looking to take some sun and have a quiet vacation time. Looking to party and have a wild time, maybe meet some singles? Look elsewhere.

Stayed: November 2012, traveled as a couple
Thank Kevin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this reviewResponded December 6, 2012

Dear guest,
We would like to thank you for posting a review about your experience at Iberostar Costa Dorada, and for choosing our hotel for your holidays.
In the name of Hotel Manager, Mr. Pedro Morales, we appreciate your positive valuation about the service provided by our staff at the different areas of our premises, the beauty of our premises and our varied gastronomy. In Iberostar we aim to ensure memorable stays to our beloved “stars” on vacation. Likewise, we regret to read that our family ambiance or the amount of daily and nightly activities proposed by our Star Friends did not meet your expectations. We have shared though your lines with our entertainment Manager to take good notes within our family friendly hotel standards.
We hope that you give us another visit if you decide to come back to Puerto Plata. We remain at your disposition for further assistance.
With regards,

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3,427 - 3,433 of 7,393 reviews

Reviewed December 3, 2012

Just came back with three of my friends from a 4 day getaway to the Iberostar Costa Dorada.
We found the resort really great, the staff friendly, the food was fantastic. Far exceeded our expectations. We did a couple of excursions- dune buggy (got really dirty) waterfalls, hiking, zip-lining and horse-back riding.
Everything was really exceptional, and will definitely come back! I am often skeptical on these reviews, but truly this was a great trip and have a fabulous time- wish we could have stayed longer!

Room Tip: I think we had the room furthest from the ocean and the pool and it was still great!
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  • Stayed: November 2012, traveled with friends
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Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this reviewResponded December 4, 2012

Dear guests,
In the name of the Hotel Manager, Mr. Pedro Morales, we want to thank you for taking time to share your experience among us with other travelers by Tripadvisor and for choosing Iberostar Costa Dorada for your holidays.
It is a pleasure for us to read that our hotel premises, services, gastronomy and facilities met your expectations and ensure you an excellent experience. In Iberostar we aim to ensure memorable holidays to our beloved “stars” on vacation.
We will be happy to welcome you back again, feel free to contact us to help you in your next visit.
Best regards,

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Reviewed December 2, 2012

We spend a week from Nov 24 to Dec 1 with our 2 years old boy. The resort was great, family friendly, the right size, the staff was great and the food just really good. The three restaurant are also nice and I strongly recommend anyone to do the Paradise Island day trip, well worth it.

  • Stayed: November 2012, traveled with family
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4  Thank Jeremie2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this reviewResponded December 3, 2012

Dear guest,
We would like to thank you for taking the time to post a review about your stay at the Iberostar Costa Dorada. In the name of the Hotel Manager, Mr. Pedro Morales, we also thank you for choosing our hotel for your family holidays.
We would like to express our happiness to read that you and your family enjoyed a memorable holidays due to the quality and variety of our gastronomy, and the excellent service provided by our friendly staff. Your lines motivate us to keep improving and providing our bests, as we aim in Iberostar Hotels and Resorts.
We are waiting for your next visit, please contact us to help you enjoy your next stay with us.
Yours Sincerely,

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Reviewed November 24, 2012

just returned to UK from Dominica stayed at Iberiostar costa dorada in junior suite lovely clean rooms buffet restaraunt food was very good and an impressive selection. the whole hotel is clean and has pleasing public areas, the evening shows very proffesional. dancers superb. special thanks to Mario from guest services. weather a balmy 30c. all staff from the reception- entertainment - maids- bars- gardeners have a smile for the guests- very nice to stay where you are made so welcome thanks Eric Tomlinson

Room Tip: I chose a junior suite with beach veiw would highly recomend
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  • Stayed: November 2012, traveled solo
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5  Thank eric t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this reviewResponded November 26, 2012

Dear guest,
We thank you for posting a review about your stay at Iberostar Costa Dorada. In the name of the hotel Manager, Mr. Pedro Morales, we also thank you for choosing our hotel for your holidays.
We are very satisfied to acknowledge that your vacation among us was memorable due to the beauty of our premises, our varied gastronomy and the excellent service provided by our friendly staff. In Iberostar we want our guests to “enjoy being a Star”. We have communicated your nice lines to Mario who is glad to know that his work contributed in your happy stay.
We kindly invite you to give us a new visit; please contact us before your arrival.
Yours Sincerely,

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Reviewed November 20, 2012

We have just returned from a week at the Iberostar and we would definitely recommend it. We flew with Thomsons and the flight was 9.5 hours going there and 7.5 hours coming back, its definitely worth paying £5 to upgrade the entertainment package as it allows you to choose more films and music and to pause and restart etc. We were met from the airport by our Rep Dindo and he was brilliant throughout the holiday, very informative and easy to contact. When we arrived at the hotel we asked to upgrade to a seaview room on the first floor and they accomodated us immediately and came and collected our bags and moved those for us, we stayed in block 1 and it was worth upgrading, the room was spacious, clean and the mini-bar was restocked everyother day. The maid cleans the room daily and we left her a small tip everyother day which she appreciated and she kept the fridge stocked up. The food is good, theres a really good choice and different dishes everynight. we would definitely recommend going to the Brazilian and Mexican restaurants during your stay as the food is superb and you are waited on hand and foot. Generally all of the staff at the resort are really friendly and are only too happy to help you. The pool is nice and there were always plenty of free sunloungers and you can collect clean towels everyday. the beach is clean, there is the odd patch of seaweed but it had rained the week before we went so the sea had brought that onto the beach but a digger was tidying it up as much as possible on our first day. The sea was calm, no waves much to my boyfriends dissapointment, but safe. We went on a trip, booked through Thomson at the resort, we went on the catermarang and it was a great day out, the sea was quite rough and there were a few people suffering with sickness but it did calm down. The crew were very entertaining and you got lunch included as well as soft and alcoholic drinks, the boat stopped at 2 different places where you could get off and go snorkelling or just for a swim, it worked out at circa £60 each and i was well worth it, we left at 8.30 from the resort and didnt get bcak again until 4 so it was a good full day out. We would definitly go back to the Iberostar again, the resort was clean, the staff were really friendly and there were plenty of activities to do in the days around and in the pool if you wished but you wernt pestered and the food was good.

Room Tip: Rooms with sea view are quieter, upgrade entertainment package on plane
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  • Stayed: November 2012, traveled as a couple
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8  Thank Anne_MarieW812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this reviewResponded November 21, 2012

Dear Guest,
In the name of Mr. Pedro Morales, Hotel Manager, we want to thank you for taking time to write a review about your stay with us and for choosing Iberostar costa Dorada for your vacations.
Thank you for highlighting out the excellent service provided by our staff in the different areas of our hotel premises and the wide variety of gastronomical options we serve in our nightly themed buffet, our snack bar and three a la carte restaurants. In Iberostar we are committed to ensure a memorable stay to our beloved guests with the excellent service of our staff members and a unique international cuisine. Our staff, especially from the kitchen and housekeeping departments is happy to read that their work left you a remarkable impression.
We are looking forward to welcome you back again. Contact us before your arrival so we can help you to enjoy your next vacation among us.
Yours sincerely,

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Reviewed November 19, 2012

myself and three others have just returned from The IBEROSTAR COSTA DORADA on the 18th November.
On the whole the hotel was very good, the staff were very attentive, and did there best with the weather situation, so here is the plusses and negatives.
PLUSSES:
friendly staff, well maintained grounds, beach and main gate security, lack of cockroaches, some of the food and some of the drinks.

the enteratinment staff worked there socks off, keeping people eneteratined through the day, even when the weather wasn't playing ball.
the gardeners were always dotting about with there machetes flailing at the bushes and hedges with awesome skill, and forever sweeping up palm tree foliage after the bad weather.
there was always a presenence on the beach and at the main gates.
i didn't see a single cockroach.........not one.
sometimes the drinks were international labels, and the food served in the restaurants and buffets was always edible.

NEGATIVES:
even though the rooms were cleaned everyday, the priority sometimes seemed to be the towel sculptures ( which were clever ), and other duties were sometimes overlooked.
food area cleanliness could be addressed, for example some of the food area were open to flies landing on them, including ice cream toppings just left in bowls, ( i tried to scoop up some chocolate sprinkles and when i picked the spoon up several flies were disturbed of the sprinkles ).
a lack of somewhere to chat and drink in the evening, if you're not bothered about evening entertainment.

SUMMARY:

This hotel seems to be missing a trick, if they could set up a evening bar down near the beach, it would be wonderful, one of my most memorable holiday memories was in CANCUN where they had a Beach bar, which was just great, NIce drinks Nice View, sounds of the Ocean.

While our group was on holiday my girlfriend turned 40, we booked into the Brazilian restaurant, and i had previously highlighted to the guest services of this celebration, and they decorated the table and supplied a discreet cake, and then near the end of the meal, all the lights went off and literally about 10 members of staff came out to sing Happy Birthday, and completely made the evening ( A great big thankyou ).

Unfortunatley we had a five day spell of weather were it pretty much rained everyday, i know this has nothing to do with the hotel, but bear this in mind if booking to come in November, but i was reliably informed that the rainy five days wasn't normal, and its usually very sunny.

The evening enteratinment was usually very good, but some of the shows were a bit similar, but they were very well produced.

I would recommend this hotel, But be prepared for culture shocks outside of the complex, it isnt england......!!

ALSO, i found out on the way to the airport to fly home that any electrical goods with plugs and leads must be placed into your suitcase, ( not in hand luggage ).
could of done with knowing this before hand, i wouldn't of sweated buckets sorting out the bags in the airport prior to check in.

Room Tip: ask for block 5 or 6 if possible
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  • Stayed: November 2012, traveled as a couple
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4  Thank cubapete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this reviewResponded November 21, 2012

Dear guests,
Thank you for taking time to write a review about your experience at the Iberostar Costa Dorada. In the name of the hotel Manager, Mr. Pedro Morales, we also thank you for choosing our hotel for the holidays and birthday celebration.
It is a pleasure for us to read your kind words about the service provided by our team in the different areas of our hotel premises, especially on the day of the birthday celebration. In Iberostar we are committed to provide the best service and we work hard to ensure our guests to “enjoy being a Star”.
On the other hand, we apologize for the breakdown of the housekeeping service. We would have loved to hear from that during your stay so we could have taken measures to correct the situation. Nevertheless, we have sent your comments to the corresponding Managers, which include Higiene and Quality Control with respect to our open air buffet areas. We would like to assure you that this is not a true depiction of our standards of operation here at the Iberostar Costa Dorada.
We are looking forward to welcome you again. Please feel free to contact us to help you enjoy your next stay with us.
Yours Sincerely,

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Reviewed November 17, 2012

Stayed at the Iberostar for 2 weeks beging of October their were four adults in our party. We had a fantastic holiday. The staff were friendly and the facilities are excellent. It was extremely hot when we were there. And it was amazing how those animators danced and performed to the standard they did in this heat. From Beach Partys to Cabaret we were spoiled for choice. The rooms were extremely clean and the staff were very polite and discreet. This is the first time I have been on holiday and not gone on an excurstion this was only due to the extreme heat. Allthough I like to see the some of the country I am visiting it did not spoil my holiday because of the first class service we recieved. Our fridge had a fault in our room my husband rang the reception to report it and the engineer was there with in a few minutes. we laughed and thought he was just waiting outside our room just in case we needed him. I would highly recommed this hotel. You can understand the why people return time after time.

Room Tip: We had read previous reviews about upgrading we were going to up grade when we arrived. our rep told...
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  • Stayed: October 2012, traveled as a couple
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4  Thank JuBanChi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this reviewResponded November 19, 2012

Dear guest JuBanChi,
We thank you for choosing Iberostar Costa Dorada to enjoy your holidays and for sharing your experience with the Tripadvisor community.
In the name of Mr. Pedro Morales, Hotel Manager, we would like to express you our satisfaction when reading that our premises and the excellent service from our friendly staff members ensured you “a fantastic holiday” to you and your friends. Our goal as an Iberostar Hotel is to ensure memorable experiences to our “stars” on vacation. We will congratulate our Star Friend team whose work was remarkable to make your stay especial.
We will be waiting for your next visit. Please feel free to contact us before your next visit.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Costa Dorada

Address: Carretera Luperon km 2.5 | Marapica, Costa Dorada, Puerto Plata 57000, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Puerto Plata
#1 Top resorts Hotel in Puerto Plata
#1 Spa Hotel in Puerto Plata
#1 On the Beach Hotel in Puerto Plata
#2 Family Hotel in Puerto Plata
#3 Romantic Hotel in Puerto Plata
#4 Business Hotel in Puerto Plata
Price Range: $137 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Costa Dorada 4*
Number of rooms: 516
Official Description (provided by the hotel):
The IBEROSTAR Costa Dorada hotel is located in front of the large golden sand beach of Costa Dorada, 10 minutes from the city of Puerto Plata in the Dominican Republic's north coast. This wonderful 5-star All Inclusive resort is a wonderful haven for aquatic sports lovers. Renovated in 2011, the IBEROSTAR Costa Dorada hotel has The IBEROSTAR Costa Dorada hotel is located in front of the large golden sand beach of Costa Dorada, 10 minutes from the city of Puerto Plata in the Dominican Republic's north coast. This wonderful 5-star All Inclusive resort is a wonderful haven for aquatic sports lovers. Renovated in 2011, the IBEROSTAR Costa Dorada hotel has 516 rooms498 Double Rooms , 18 spacious Junior Suites ,4 handicap, 10 interconnecting, 27 superiors and 45 ocean view. The colonial-style complex and common areas are surrounded by huge tropical gardens. An attentive multilingual staff helps to make this a perfect vacation experience on the island. ... more   less 
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Also Known As:
Iberostar Costa Dorado
Iberostar Puerto Plata
Iberostar Costa Dorada Dominican Republic
Iberostar Costa Dorada Puerto Plata
Iberostar Hotel Costa Dorada
Iberostar Costa Dorada Hotel
Costa Dorado
Puerto Plata Iberostar
Iberostar Hotel Puerto Plata

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