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“Come visit our Casa”

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Iberostar Costa Dorada
Ranked #2 of 40 Hotels in Puerto Plata
GreenLeadersPlatinum level
Reviewed January 28, 2012

Just returned from a wonderful eighteen-day stay at the Iberostar Hotel, Puerto Plata in the Dominican Republic. My wife and I are frequent visitors to the Hotel and have been since the Hotel opened in 2000. Over the years we have become friends with most of the staff and have never had an unpleasant experience. One thing that has caught our attention is their never-ending efforts to provide customer satisfaction including the constant up keep of the grounds and the refurbishing of the rooms. In Building #1, I observed our room was recently painted with new draperies, bed spread and bed side rugs. There is a new security safe for your valuables as well as a coffee maker, flat screen TV and an iron and ironing board.
The flamingo pool, adjacent to the front lobby, has been enlarged and as a result you now have an open view from the lobby into the theater.
We prefer to eat in the main buffet. The food is excellent with a wide range of selections to satisfy your individual taste. There are three specialty restaurants. The Brazilian, Mexican and Beach House. Reservations and long pants, for the men, are required.
The hotel is child friendly. There is a kiddy pool, a staffed children’s club house with a playground and participation in the stage shows such as “Lion King” … a must see. Being an “all inclusive” facility, I have never had to stray far for a cool island drink or my before dinner Manhattan(s). The lobby bar mixologists are very efficient and adequately staffed.
There has been a noticeable improvement in the entertainment at the hotel. There is always a show in the evening along with dancing for all each night. Also, if you are up late there is also the disco, which opens at 11:00 PM for more dancing. The Star Friends are always providing some sort of activities during the day, volleyball, dance lessons, bocce ball, and many other activities.
We know you would enjoy your visit to our casa (our second home). So if you have not been back to the hotel or considering coming to the hotel we know you will be very pleased by all that is offered.
We will be returning in August.

  • Stayed: January 2012, traveled as a couple
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9  Thank larsueb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this reviewResponded February 13, 2012

We want to thank you for having chosen Iberostar Costa Dorada again as your destination for your vacation. We also thank you for taking time to write us some comments about your stay among us. In the name of the Hotel Iberostar Costa Dorada Hotel Manager, Maria Berbel, we want to express how glad we are to read that you had a good experience as a returning guest.
We are really proud to read that you have been visiting us since 2000. It is a pleasure to see your opinion about the beauty of the hotel premises, the variety and quality of the food we served in all restaurants and buffets, and the kindness of our staff members. In fact, we feel proud to know that you consider our hotel to be your “casa”.
We are already looking forward to welcome you back to your “casa” in august, please feel free to contact us again before, so we can assist you.
With regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,974 - 3,980 of 7,515 reviews

Reviewed January 28, 2012

This was our third time at this resort. I emailed we were coming and received ocean view rooms. We were treated with a fruit basket and bottle of rum in the room on our arrival. They also had a night for returning guests were we were served champagne and caviar along with gifts and a group photo just amazing. I can not say enough about the staff pleasant and very helpfull. Room was clean as a whistle and food GREAT. We where there Thursday to Thursday never seen the same food. One evening there was BBQ lobster all you could eat SO GOOD. We have tried other resorts but just cannot match this resort I like the idea of not having any surprises on your arrival and knowing how your vacation is going to be. We can't wait to book next year.

  • Stayed: January 2012, traveled as a couple
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7  Thank tommyleaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this reviewResponded February 13, 2012

Dear Tommyleaf,
We want to thank you for having chosen Iberostar Costa Dorada again as your destination for your vacation. We also thank you for taking time to write us some comments about your stay among us. In the name of the Hotel Iberostar Costa Dorada Hotel Manager, Maria Berbel, we want to express how glad we are to read that you had a good experience as a returning guest.
In Iberostar we are committed to provide the best service as well as the best products to our beloved guests. We are satisfied to know that your third visit was not disappointing.
We are already waiting for your next visit, please feel free to contact us again before coming, so we can help you to please all your wishes.
With regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2012

I loved this resort the staff are very nice and friendly people.The food was excellent and I did enjoyed all the activities including the nightly shows. It was a great pleasure to get to know a few of stand out like Eddie Murphy, Cappuchino, Shakira, Maria, Chris Black, Chucky, Santa and many more. I also enjoyed the animation show it was lots of fun. A very special thank you to the management and all the staff which makes our trip very relax and enjoyable one!!!!

  • Stayed: January 2012, traveled on business
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3  Thank Rolito A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2012

We loved this resort. the staff was very friendly, always action and activities around you. The food was excellent, we had 2 a l a cartes left but ate in the buffet when they served lobster tails. We stayed for 2 weeks from Jan 5-19th. This resort is very well run by Maria and hats off to her staff, we should all take a lesson in customer service. We loved being served our breakfast by Ceasario. The beach always had chairs and shade if you wanted to rest from the sun. I had to visit the medical facility and I can tell you I received excellent service from the Dr. in the resort as well. The grounds are impeccably groomed and clean, no garbage anywhere. Hats off to the animation team, very, very, good. Eddie Murphy, Chucky, Santa and Maria, lots of fun. We came back to about 2 feet of snow when we landed and were very sad we left the DR, but we will be back to this resort soon.

Room Tip: Try building # 6 closer to the beach and day pool activities. 5 minute walk to dinner at night. Se...
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  • Stayed: January 2012, traveled as a couple
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7  Thank Wendy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2012

It was our to be first time to the Dominican Republic. At first we considered Punta Cana because it is all new . But after doing a quick check in Wikipedia I discovered that Puerto Plata has some history, a fort, and especially this resort. The reviews of the Costa Dorada were accurate to the T. Service was excellent , beach beautiful (although sometimes windy) rooms perfect. The entertainment although sometimes a bit corny was a hoot. Their was always something to do whether in or out of the pool. The food was exactly what you would expect from a buffet( although far better than any buffet in Mexico). Their was endless variety of dishes and plentiful fruit. And of course enough to drink to keep you from dehydrating in the 85 degree heat. Our favorite spot was the the curving "palapa" field of loungers. A perfect place to drink,read,drink,nap,read. Overall a great stay.. Make a point to go to the fort and amber museum. One day we walked the beach to the edge of town in the morning had shopped had lunch and took a taxi back. Only had one guy bug us on the 3 mile walk. And if the cable car to the top of the mountain is still working ..do it.

  • Stayed: February 2011, traveled as a couple
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8  Thank timeisshort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2012

Oh where to begin?? We visited the Iberostar Costa Dorada Jan. 12th-19th!
I had emailed Yolanda in guest services ahead of time to request a third floor renovated room with a king size bed and since we were celebrating our anniversary, I asked her to set up a special dinner for us. ALL requests were granted and we even arrived to a bottle of champgne on ice with two champgne glasses:-) What a nice surprise.
The room was kept immaculate the whole time we were there. Towels and face cloths were replenished daily along with any toiletries required. The mini bar was stocked with bottled water, beer and soft drinks and it too was replensished every day. There was a coffee maker in the room with coffee, tea, milk, cream and sweeteners along with a seperate larger bottle of water to make coffee with. We purchased the electronic safe and it worked like a charm. Every day we would come back to the room to find a different towel art sitting on the bed or the table. Too cute and a nice touch!
Every where we went within the resort was spotless. The bathrooms were actually a pleasure to use. I have been to 5 star resorts where the bathrooms were disgusting. They really keep on top of things here.
The pool albeit a little too chilly for my liking was very clean and large.
The food,.....Oh the food....in one word FABULOUS!!!!!!!
The selection was beyond and everything was as it should be, hot if it was suppose to be hot and cold if it was suppose to be cold...just perfect. We only went to one al a carte as we soooooo enjoyed the buffet with all the selection. We dinned at the Brazilian and let me tell you, you are in for a treat. The service was excellent and the food was exceptional!! The beef they served just melted in your mouth....try it with the Bernaisse sauce....yummy.
The last night they served lobster with garlic butter at the buffet and it seemed no matter how many times I went back....lol, there was an endless supply. That night they were also making a traditional Dominican coffee in a large cauldron, lights were turned out, and drums were beating as they danced and chanted while making their brew. It was quite an experience to witness and we loved it.
The "Star Friends" are great with an endless amount of energy. Their sole purpose is to ensure that you have a wonderful, memorable vacation but they are NOT pushy. If you choose not to participate, they leave you alone and wish you a good day with a beautiful smile. We had the pleasure to get to know them and a few stand out.....Santa, Chucky, Steven, Shakira and last but not least Eddie Murphy!!! Love you all and can't wait to see you again:-)
The nightly entertainment was the best we have seen in our 6 trips to the D.R. They have a wonderful band complete with brass and the vocals were very professional. Yes, they do have some evenings with audiance participation and those that were brave enough to get up on the stage (including my husband), had a great time...after all, it's these moments that create memories.
We met some really nice people at the resort, we tend to do that when we are away....LOL. This year I would like to say thank you to Mars & Lucy. You two really helped to make our vacation special.
A very special thank you to the management and staff,...especially Yolanda. Keep up the good work and we look forward to visiting your beautiful resort very, very soon.
Mike & Deb.
..

Room Tip: Building 5 or 6 have nice views of the ocean....select the second floor for the "Best" vie...
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  • Stayed: January 2012, traveled as a couple
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10  Thank sudburysnowbirds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2012

My wife and I have never written a review, but we felt that this particular resort deserved one. We have travelled far and wide and have been to the Caribbean more than 20 times, and this is truly an excellent resort. Although we've always considered Iberostar, this was actually the first time that we decided to choose one and what a great decision this was; excellent service, great people, and superb food! Also, the room was perfection, NO musty smells and like the entire resort, extremely clean. We rarely eat everything that is offered without some level of scrutiny, but we literally ate everything available because the cleanliness and care that goes into the preparation is better than most restaurants in Toronto (such as wearing sterile gloves when handling food). The grounds are kept impeccable and it seems as though every single employee really cares about the guests and deeply loves their job and take pride in it. Usually, we get tired of the food by day five and have an acidic, upset stomach, but at Iberostar Costa Dorada, not the case; great food. To touch on the rooms, they were brand new with a REAL King bed not 2 doubles put together the mattresses were extremely comfortable and the pillows were very nice. As far as the bar goes you can have any brand of liquor you want and there are no extra costs involved, the beer was always fresh and the blender drinks were fantastic. The only slight downside we would mention is the beach is not a "cuban" beach, the water was nice but could be rough if its a windy day. The sand is not the powdery white sand its slightly coarser and a little darker. But other than that no complaints here. Oh and I would like to touch on the fact that they do a fantastic beach party everyday for lunch complete with a stage and live band while you have a fresh delicious BBQ lunch.

  • Stayed: January 2012, traveled as a couple
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11  Thank AJBrady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Iberostar Costa Dorada

Address: Carretera Luperon km 2.5 | Marapica, Costa Dorada, Puerto Plata 57000, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Puerto Plata
#2 On the Beach Hotel in Puerto Plata
#2 Luxury Hotel in Puerto Plata
#2 Spa Hotel in Puerto Plata
#2 Family Hotel in Puerto Plata
#3 Romantic Hotel in Puerto Plata
#4 Business Hotel in Puerto Plata
Price Range: $146 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Costa Dorada 4*
Number of rooms: 516
Official Description (provided by the hotel):
The IBEROSTAR Costa Dorada hotel is located in front of the large golden sand beach of Costa Dorada, 10 minutes from the city of Puerto Plata in the Dominican Republic's north coast. This wonderful 5-star All Inclusive resort is a wonderful haven for aquatic sports lovers. Renovated in 2011, the IBEROSTAR Costa Dorada hotel has 516 rooms 498 Double Rooms , 18 spacious Junior Suites ,4 handicap, 10 interconnecting, 27 superiors and 45 ocean view. The colonial-style complex and common areas are surrounded by huge tropical gardens. An attentive multilingual staff helps to make this a perfect vacation experience on the island. ... more   less 
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Also Known As:
Iberostar Costa Dorado
Iberostar Puerto Plata
Iberostar Costa Dorada Dominican Republic
Iberostar Costa Dorada Puerto Plata
Iberostar Hotel Costa Dorada
Iberostar Costa Dorada Hotel
Costa Dorado
Puerto Plata Iberostar
Iberostar Hotel Puerto Plata

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