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“Fantastic holiday”

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VH Gran Ventana Beach Resort
Ranked #5 of 40 Hotels in Puerto Plata
Certificate of Excellence
Reviewed January 3, 2014

Just got back from my Christmas holiday it's our 7 the time to grand ventana I love the place,food so much to choose from,the buffet,ocean grill octopus restaurant and not forgetting the Italian restaurant. All the people that work in the hotel are fantastic,they can't do enough for you always smiling,I highly recommend to everyone,enterment is great . I had a fantastic Xmas and new year away from home. Thanks to all the team at grand ventana ie waiter service bar persons dancers all the cleaners, and to all the management team. Thank you all

  • Stayed: December 2013, traveled as a couple
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Thank Rose T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 2, 2014

Upon arrival I was very disappointed with our room. I asked to see a newer room in another building, but it had the same outdated furniture and sad bathroom. Nothing was dirty or broken but our TV was a tube TV! The rooms have clearly not been updated since the 90's. Definitely 3 star level. Then again, you don't come to the DR to stay in your room all day. The public areas were all in good shape and very clean (both the pools and the beach). The public bathrooms could be cleaned a bit more often, though.

The food was OK. We preferred the buffet as there were more options. The Ocean grill was OK but the Italian restaurant was pretty bad. I left my plate untouched. The bars are all great. Plenty of drink options and friendly staff. The swim-up bar was our favorite. Lots of good times ;)

If you are a light sleeper I wouldn't recommend coming here at all. Even if you get a room facing the "quiet" side you can still hear every person walking down the hallway and most of what's happening in your neighbors' rooms.

All in all it was a very nice stay but I will probably spring for a nicer resort next time.

Room Tip: If you are a light sleeper I wouldn't recommend coming here at all. Even if you get a room facin...
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  • Stayed: December 2013, traveled as a couple
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1  Thank Kapstown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort_Team, Manager at VH Gran Ventana Beach Resort, responded to this reviewResponded January 6, 2014

We do appreciate your comments and the information as these assist us with making improvements that may be necessary to maintain the level of quality that is known at VH Hotels & Resorts. We recently had a change in management and are currently in the process of making many resort wide upgrades and improvements. We do hope you will return to Gran Ventana so you can experience first hand the changes we are making.

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Reviewed January 2, 2014

I stayed at the Gran Ventana the first week in December and it was awesome! It was my first trip South and here I am back in Canada wishing I was still there.

The staff were unbelievably friendly and went out of their way to make you feel welcome. A huge thank you to Rosa who showed us how to make the towel art, she was amazing!

The meals were all fantastic. It didnt matter whether we ate at the buffet, the beach hut, or at an a la carte, the food was always delicious. Thank you to the staff at the restaurants for always welcomming us with a smile and making sure our glasses were always full. The service was excelent!

The entertainment was alot of fun. There were lots of activities and the guys were always friendly. They really did go out of their way to get people involved. I loved the dancing lessons everyday and BINGO at 5pm. The nightly entertainment was fun, the best being when the audience was involved. The staff were great dancers too and always put on their own little pre-show before the main.

Lots of activites to do if wanted, whether it be on the resort or off. Beach volleyball was great as the area is really nice to play. The pool volleyball is fun too and the pool is big enough that there is always some place in it to swim or just relax. We did a bike tour one day with Alan which was neat to see a few of the other resorts and scenery within the complex. Thank You Alan for the guided tour and a huge thanks for making our trip memorable! You are missed!

Again, thank you so much to everyone at VH Gran Ventana. I would go back in a heartbeat and wouldnt have left if I didnt have too!

Allison Pierman
Ontario, Canada

  • Stayed: December 2013, traveled with family
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2  Thank Allison P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2014

We had a lovely time here the staff are attentive and forever cleaning. Ibrahim from the restaurant and Shakalaka from the entertainment team were great, but in honesty ALL the staff make your stay enjoyable. The safari outback trip was excellent as well as the Santa Domingo excursion . We are rested and ready to start 2014!!!! Well done all EXCELLENTEEEEEE x A&M

Stayed: December 2013, traveled with family
2  Thank Anjie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2013

After carefully researching resorts for a December getaway, we selected the Gran Ventana based on a number of positive reviews on TripAdvisor. We were very pleased with our 4-night stay last week. The resort was clean, the staff was very friendly, the food was good and we were able to check out a sailboat and play tennis, in addition to lounging on the beach with unlimited rum (and other) cocktails.

The main pool is huge and has a swim-up bar, and there's a separate quiet pool if the main pool gets too loud or crowded. The beach area is beautiful and, importantly, there was never a lack of available lounge chairs, which were comfortable and in good condition. If the ones near the entrance are all taken, just walk a bit to the left or right and you'll find some. They also had plenty of thatch overhangs that serve as large and sturdy umbrellas for shade. (They also came in handy during the one brief rainstorm during our stay -- we stayed underneath and barely felt a drop.) The pool gets a bit more crowded, but there's the second one as an option. There are plenty of bars and never too long of a wait (maybe five minutes a couple times, but most times none at all).

There are a lot of beach vendors as others have mentioned, but they were never intrusive or overly aggressive.

Because our flight landed after 3 AM (we flew directly from JFK to Puerto Plata on JetBlue), we needed to and were able to check in to our room in the middle of the night without a problem. Our room was clean and well-appointed, and the room had energy-saving electricity features which we liked. While not in the quiet area of the resort, our room was tucked away enough from the main pool area that we did not hear noise from the activities, as some here have complained about.

Since this was our first all-inclusive experience, we were not sure what the quality of the food would be, but we were pleasantly surprised by the variety and quality of food served in the buffet. There were plenty of locally-inspired dishes, plus standard American fare for people not feeling too adventurous while in the Caribbean. The options changed for each meal as well, so it was not the same set of dishes every lunch or every dinner. All guests are given three a la carte dinner options, which were good, but not great. The bartenders are very nice and the options for drinks very wide -- but not top-shelf, of course.

We were excited at the opportunity to have additional activities like sailing and tennis, which we took advantage of. However, as a person who has sailed, my one suggestion for the sailing option is to maintain the boat with proper parts, including a jamcleat for the mainsheet and other repairs to the sail. It seemed that this activity is outsourced to another vendor whom the hotel contracts with, but it's something Gran Ventana should look into.

The resort delivered very well on the core services -- eating, sleeping, drinking, beach and pool. But some of the amenities could use some more attention and updating. For the size of the hotel, it could use more than one tennis court, one sailboat, one ping-pong table and two pool tables. The pool tables were well-worn, with holes in two of the pockets so the balls just fell out, and the ping pong paddles were worn down to the wood. Activities were available 1-hour at a time, and there was no guarantee guests would be able to have multiple reservations over the course of the stay. If you stay here, plan ahead for your reservations--for both activities and dinners.

In another aspect of entertainment, the "animation" program--the emcees of the resort--kept things happening. There was good live music in the early evening most nights before shifting to more of a comedy/variety show later on. Some of the vaudevillian aspects of evening programs, however, were eye-roll worthy. More live music please!

The Internet is available only in the lobby and quite spotty at times, but it's fine if you just need to occasionally check email, as opposed to doing serious web-based work.

Overall, we would recommend staying at this resort and would definitely consider returning.

Room Tip: If you need a quiet option, just ask.
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  • Stayed: December 2013, traveled as a couple
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4  Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2013

We returned yesterday from 6 day stay here. We asked to be moved after the first night because of the music being played late at night at the main pool. Ok, it was Xmas and we expected parties, but we also wanted to get some sleep. We were moved to the "Quiet building". Problem with that was people sat at The Tiki bar until after midnight (past 4am some nights) and made noise, dragging bar stools and such. We got no sleep at all and that ruined the vacation for us. Our room was not cleaned until the last day and we had to request clean towels. The toilet was broken and kept filling up during the night (more noise). The resort is on a beautiful beach with shallow water and the vendors on the beach leave you alone if you ask them to. The food was really good at the buffet and average at the restaurants. Lots of families having fun and lots of activities to keep them entertained. Now, one thing, why do people have to SLAM doors in places like these?? All through the night, SLAM, SLAM, SLAM! I am grouchy while writing this because I have had no sleep in 6 nights!

Room Tip: Ask for a quiet room but if they offer to put you in the "Quiet building" remember that th...
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  • Stayed: December 2013, traveled with family
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4  Thank elainelily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort_Team, Manager at VH Gran Ventana Beach Resort, responded to this reviewResponded January 6, 2014

Thank you for your recent visit to Gran Ventana and for choosing our resort to spend your holidays at. We are happy to hear that overall you enjoyed your stay, but we are sorry to hear about the noise issue you experienced during your Christmas stay with us. When one of our valued guests takes the time to outline experiences such as those noted in your review, it is much cause for concern. So we immediately looked into the housekeeping issue and the team informed us that there was a Do Not Disturb sign on your door on Dec 27th and we were unable to reach you by phone. Please know that we are in the process of enhancing each a la carte restaurant in order to create more memorable experiences. We do appreciate your comments and hope the situation experienced will not deter you from returning to our friendly resort.

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Reviewed December 29, 2013

We just got back from the best family vacation ever! I can't say enough about the resort! The rooms were very clean, the food was wonderful, but honestly, it's the staff that just make this place so much fun. From the time we walked in, we were welcomed and made to feel right at home. Everyone always had a smile...from the maids (Maria, you are the best!) to the bartenders (Luis and Paoblo...gracias) and especially the animation team (Carlos and Jose..you guys rock!) we had a blast!! We will definitely be back soon!! Thanks again to ALL the staff...amazing job! EXCELLENTE!!!!

  • Stayed: December 2013, traveled with family
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6  Thank Karen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about VH Gran Ventana Beach Resort

Address: Playa Dorada | PO Box 22, Puerto Plata, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Puerto Plata
#4 Top resorts Hotel in Puerto Plata
#4 On the Beach Hotel in Puerto Plata
#4 Romantic Hotel in Puerto Plata
#5 Luxury Hotel in Puerto Plata
Price Range: $117 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — VH Gran Ventana Beach Resort 4*
Number of rooms: 506
Official Description (provided by the hotel):
Playa Dorada, a gated oceanfront community on the northern coast of the Dominican Republic, is home to Gran Ventana Beach Resort, one of the country’s friendliest, most welcoming hotels. Located directly on the beach, our Puerto Plata beach resort boasts three pools, a kids club and an airy, cool and fresh lobby. We also offer a superb, all-inclusive value for families, couples and group vacations. ... more   less 
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Also Known As:
Gran Ventana Beach Hotel
Gran Ventana Dominican Republic
Gran Ventana Puerto Plata
Gran Ventana Beach Resort Puerto Plata
Hotel Gran Ventana Beach
Grand Ventana Beach Resort
Gran Ventana Hotel Dominican Republic

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