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“amazing time!” 4 of 5 bubbles
Review of VH Gran Ventana Beach Resort

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VH Gran Ventana Beach Resort
Ranked #3 of 41 Hotels in Puerto Plata
Certificate of Excellence
Ottawa, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“amazing time!”
4 of 5 bubbles Reviewed December 13, 2013

What I liked the best about this place:
- customer service was amazing.The staff in the buffet restaurant always were very attentive even when the restaurant was quite busy.
- The food choices and tastes were excellent. The buffet restaurant had different hot food items everyday so you can always try something new. The desserts were delicious. The a la carte restaurants offered great dishes too and Octopus was my favourite. If having good food is important to you, then you will not be disappointed by what this place has to offer.
- Plenty of activities around the main pool area. The animation staff worked hard trying to engage you in activities (dance lessons, darts, bingo, etc), and putting a smile on everyone's face.
- Free wifi in the lobby. There is a lot of room to relax around the lobby area and you can help yourself to a coffee/tea/hot chocolate while using the Internet or reading.

What I liked the least:
- We stayed in the Catalina building and the room with a king-sized bed was rather small for a couple.
- A/C was very loud that we had to turn it off in order to sleep. It then got hot quickly and we had to sleep in the sheets.
- The door to the patio was broken so we didn't get to enjoy the patio.
- Not so impressed with the evening/night entertainment.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank XJuneX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,067)
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English first
London, Canada
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed December 10, 2013 via mobile

15 minutes from the airport with no stops to drop at other hotels. Amazing food, the staff are the most accommodating and friendly and the atmosphere feels like home! If you book this resort you will NOT be disappointed.

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank M S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
144 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed December 9, 2013

For the price I paid our experience was amazing.I booked through the hotel website for 3 nights and everything exceeded our expectations.

We reached the hotel around 5 pm.As soon as we reached the hotel we were offered welcome drink and the bell boy got us towels and took care our luggage.The lobby is beautiful.The checkin was easy and Kerrin was helpful with everything.Since we requested for king bed instead of two queens we had to wait 15 minutes.We got internet account which works in the lobby,pool towel passes and room keys.The lobby has Currency exchange,Shop.The bell boy Leo took us to our room with the luggage.The room was nice and well kept.There are several buildings in the hotel and our room was close to the beach.Our room had a flat screen ,a fridge with soda,water and beer , chairs,table and closet to hang coats.The bed and sheets were clean and the house maids took care of the room everyday.

The beach is right outside the hotel.The hotel has a large swimming pool and plenty of seating area around the pool.It has a stage and they have shows everyday.You can learn a bit of Merengue from the staff.Most of the staff was friendly.

The best part of the hotel is the food and drinks.Its a all inclusive hotel and that means unlimited everything.There are 3 bars serving cocktails after noon and close to midnight. You can drink to your hearts content and more.
Being vegetarians I was apprehensive about the food but we had lot of options to choose from. They have veg soup,salads,pastas,rice,stewed vegetables,bread, desserts,pizzas and lots of tropical fruits.We were served wine (most of the time)for lunch and dinner.The bar tenders and waiters,except one were nice and we tipped for the drinks and service.The breakfast was good too.We didn't try the A la carte restaurants since their menus had mostly meat and sea food dishes.

The only complaint was that one of servers serving wine at the food buffet was a bit reluctant to serve us and I found that strange because he was fine with the rest of the guests and In fact compulsive with some of them. It happened during lunch first and I ignored it but again during dinner.He walked past our table at least 5 times but he wouldn't serve and he had no issues serving the table one step in front and back of us.Finally he did get me a glass of wine,my wife though didn't want any of that from him.It wasn't re filled anymore.

The checkout was fast without any worries.Overall we were well taken care of and we had a wonderful honeymoon.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank VK_217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed December 7, 2013

The hotel is very nice. But was very disappointed with the customer service. I feel like the staff wasn't very attentive. We got a nasty attitude from the cook in the snack bar when asked what was available. The food was good in the buffet we weren't able to get reservation at a la carte .Drinks were lacking. To be honest I wouldn't go back to this hotel, there are so many other choices to go with.

  • Stayed November 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Maribe1P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort_Team, Manager at VH Gran Ventana Beach Resort, responded to this review, December 9, 2013
Dear guest, we would like to assure you that your feedback has been very carefully noted, and would like to thank you for bringing these details to our attention.

We certainly regret the situations you encountered, and would appreciate you accepting our most sincere apologies if these were a source of disappointment. We highly value the opinions and comments provided by guests and continuously strive to provide an exceptional quality holiday.

Please note that management has covered and discussed every observation herein mentioned and a proper action plan to rectify these issues has been executed. We do hope you will come back soon to experience the enhancements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney Mines, Canada
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed December 7, 2013

Travelled in March 2013- Had a good trip. Lots of selcetion in the buffet. Did one excusion on the catamaran- Bought off the beach and saved lots of $$. Was on the same catamaran as friends who bought at the welcome meeting. Beach is dark in color if that matters, Too many people on the beach trying to sell same stuff over and over. I bargined for stuff at the local market. It was a good clean resort.

Room Tip: 3 rd floor rooms had large ceilings and better view.
See more room tips
  • Stayed March 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank EastCoastMafiaTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
minden
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed December 7, 2013

Have been to the Dominican and Cuba many times. This resort is terrific the best that I have been to in Puerto Plata and Cuba. The beach is very well taken care of. The food is amazing. All the meat was cooked perfectly. If anyone goes hungry it is their own fault. The weather was very hot... just what we wanted. Most of the drinks were great but some bartenders went overboard with the rum and had to be told. The quiet pool was a very nice feature....we sure appreciated it.
The shopping at the resort was ridiculously expensive but the mall isn't more than a few minutes walk. The people selling on the beach had good prices but you have to look carefully at the merchandise. When you are looking out to the ocean if you walk to your left down about 20 minutes you will find some little shops that sell all kinds of stuff. Got some real bargains there.
If you go past the first shops to the second area there is a wonderful woman that gives an excellent massage. I got a wonderful back massage for 30 minutes for only $15. It was well worth that money....Blue Market...Felix Gift Shop # 100...Mirna Spa...Ana Mirna Indiana...or you can call her when you are there...829-540-3535...
Our room (1145) was great...everything worked...nice view of the water, bar, restaurant and pool. Maid Maria Christina was terrific. The cleanest resort I have ever seen.
Would certainly return to this resort and highly recommend it.

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank MindenSouthforwinter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
97 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed December 7, 2013

We got a problem with our room key card on the day we arrived. We had to go back to the lobby a couple time until the receptionist came back with us to fix the problem. Our room is on the first floor but it had a beautiful beach view. The room was clean and the maids kept it clean everyday. The food was good but not great. Nothing really spicy and tasty. It was either bland or salty! But we loved the desserts especially the coconut cake :)
Overall this was a good place to stay to enjoy the beach and to have a quiet get away.

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank TheFishWhoCantSwim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about VH Gran Ventana Beach Resort

Property: VH Gran Ventana Beach Resort
Address: Playa Dorada | PO Box 22, Puerto Plata, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Puerto Plata
#3 Luxury Hotel in Puerto Plata
#3 Top resorts Hotel in Puerto Plata
#3 On the Beach Hotel in Puerto Plata
#4 Family Hotel in Puerto Plata
#4 Romantic Hotel in Puerto Plata
Price Range (Based on Average Rates): $$
Hotel Class:4 star — VH Gran Ventana Beach Resort 4*
Number of rooms: 506
Reservation Options:
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Also Known As:
Gran Ventana Beach Hotel
Gran Ventana Dominican Republic
Gran Ventana Puerto Plata
Gran Ventana Beach Resort Puerto Plata
Hotel Gran Ventana Beach
Grand Ventana Beach Resort
Gran Ventana Hotel Dominican Republic

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