We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not a fan”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
VH Gran Ventana Beach Resort
Ranked #5 of 40 Hotels in Puerto Plata
Certificate of Excellence
Reviewed August 22, 2013

Super small resort with not much going on. You need to be the type to make your own fun or stay home. Rooms are tired. Many small bugs so be sure to not keep food in rooms. Food was good but my 2 kids got sick at end. The weekends were open to locals which is fine if they had the space to accomodate but they don't. One time we went to buffet and there wasnt a clean table left that wasnt in smoking, lineups were chaos so we just left. Most staff were friendly (with the exception of the pool bar lady that refused my son a straw,sitting close,because her bar wasnt open yet). Watch the bottled water in rooms as ours seemed to have been previously open/refilled (seal broken and water inside overfill). Make sure not to lose you room key as we were charged a $2.00 replacement fee. (I think they cost .20 cents!) If you are going to book tours make sure not to use the guys on the beach. My husband and son arrived at their fishing trip to be told they had to pay more as they were the only 2 (not part of the deal!) Also the city excursision just seemed to bring us from one spot to another with people looking for tips. (This tour info is not a reflection of the resort) Pedi/Manis on the beach by "Lilly,#8" were fabulous :) Also loved doing cheap (cosmetic) jewelry shopping on the beach with "Pedro,#72" Be sure to barter :) The vendors on the beach are frequent and can seem annoying in first few days but with a firm no Thank you they move on.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank LisaBuder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (5,578)
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,345 - 2,351 of 5,578 reviews

Reviewed August 20, 2013

The food was shocking ! It was overlooked or rare ! Staff fantastic food was so bad the feral cats couldn't eat it ! It was really horrible ! The staff even said they wouldn't eat the food !crisp buttys was the way forward !

Room Tip: One without bugs
See more room tips
  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank Charlaine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2013

Upon arrival, our first impression was, oh boy, this is it? Definate need for a good remodel and lots of updating. The check in was quick and easy. The fee for the room safe was $20, not $12 or $15 as some other reviews noted. The room was quite small and smelled of musty, damp air. We had three small drawers to put 10 days of clothes in. There was no tour or any sort of information about the resort. We had to find things on our own. The limited restaurants and more limited hours, made dining a chore. You could not find food or snacks at all hours of the day. There was also no room service available at this resort. No fresh fruit all very dry. The cereal was so stale. The entertainment was a joke. They let in 1400 Dominican locals on the weekend they paid 40 a night. They were disgusting at the buffet. Apparently, waiting in line for food or drinks is not part of their culture. They stepped in front of people and helped themselves. While eating at the ocean grill, we had the pleasure of watching a local urinate behind a palm tree. Our second day brought no lights or A/C to our room as we were preparing for dinner. Day three brought no cold water as we were preparing for dinner. I am in no hurry to return to DR ever, and if I do, it will not be to this resort. The one bright spot, was Simon, the bell boy. He was wonderful, attentive, and friendly. And at 6 feet 9 inches tall, he definitely sticks out in a crowd.

Room Tip: Ask for a junior suite. Ocean view rooms are more like tree view rooms.
See more room tips
  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Michaelj04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBohmann, Public Relations Manager at VH Gran Ventana Beach Resort, responded to this reviewResponded August 21, 2013

Thank you for your recent visit to Gran Ventana. We are very concerned to learn that you did not have a positive experience during your stay. We also regret to read some discrepancies in your review, which did want to correct for other TripAdvisor readers. Each guest is provided with a detailed welcome letter and resort map and we have an information desk to answer all guest questions. During the summer months, we do welcome a higher percentage of vacationing residents, but certainly not 1400 (we only have 500 rooms) and they do not pay lower rates than our international guests and often pay more due to the short duration of their stays. We charge $16 for a one week safe rental, after one week we charge $2 per additional night of stay. We are deeply sorry for the inconveniences they experienced in the VH Gran Ventana.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2013

We have stayed at the Gran Ventana for the last 13 years and are getting ready to book year 14. The staff is awesome, Especially Ramiro at the Tiki Bar and the place is small and well situated, on the beach with everything within easy walking distance. Food is great and it is very clean and being in the Playa Dorada complex there is plenty to do and you are close to many of the outside tours and adventures so you don't have to spend the day just getting there.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank amf04240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2013

This is the best resort I have ever stayed at. Staff is incredible, hotel is super clean, food is excellent, and the weather is perfect here. My wife and I stayed here 8 days last Spring and this Spring and enjoyed almost every second of it. We don't have a huge amount of disposable income as we are both hardworking teachers, so with the costs of travel - We really are looking for great resorts with reasonable costs. Luckily, I found this one. You will not be disappointed! We talked to people all week about some of the other resorts they have stayed at and every single person said that this was the best one they had been to in the Dominican. Looking forward to our return trip.

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank bcfbbc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2013

Upon arrival our guide through our travel agency checked us in however I did not like the fact that the person at the desk did not acknowledge me and my friends. The hotel was busy...people everywhere. They offer free wifi in the lobby of the hotel and you may be able to pick up the signal in areas nearby the lobby but its spotty. Rooms were ok...Our minibar consisted of four drinks, one pepsi, one 7up, and two cans of Presidente. It also held a gallon jug of water. We were advised that the water on the resort was purified but we used bottled water to brush our teeth with however there were times we forgot. Our room had a great view which was nice. There is nightly entertainment which is a plus. There is a shopping plaza about a five-ten min walk from the resort where you can buy souvenirs and other items...eat, great photo ops, and party. Our nights were occupied by partying at Coco Bongo!!! Although empty, the DJ played our requests so we partied alone however Thurs/Fri nights it was packed!! There is a popular club off of the resort, (take a taxi) CLub Pure...it was ok...fun but small and its dangerous...security is present but they do not check your bags. You pay $5 USD entry free and get a free drink. The clubs play a variety of music which is nice. Food: Food at Gran Ventana is ok...Breakfast was not my favorite however lunch and dinner at the main dining hall were both good. The grill is not the best option for lunch and we did see roaches on the counter. One night the grill offered a sit down dinner which was really good i must say. It has views of the ocean which is a plus. The staff were friendly and attentive. There are few who are not the best but hey not everyone is a people person. Prior to arrival, I contacted the hotel to request that my friends and i have rooms near one another and they accomodated that which was really nice. Drinks: Make sure to keep yourself hydrated with water. Water is served at each meal but if you're skeptical you can purchase a gallon jug of Dasani from the Shopping Plaza within compound. My friends and I loved the Banana Mamas and Strawberry Daquiris. If you love beer, Presidente is always available. Someone is always willing to take your drink order whereever you are on the resort. The beach is nice however you get attacked by vendors wanting to sell you things which can be a bit aggravating day after day. Take advantage of the All Inclusive watersports... I met a family who stays at Gran Ventana each time they come to Puerto Plata however i would like to see what other resorts have to offer. It was safe and clean for the most part and they definitely like to keep you entertained.

Room Tip: complain at the front desk and tip them and you'll be upgraded to a larger room.
See more room tips
  • Stayed: August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank Blessed_831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2013

We just returned from a week trip to the Gran Ventana - our first time to Puerto Plata. We choose to go there on a good friend's recommendation: he lives in town several months each year and knows the resorts fairly well. Overall we were thrilled by our experience there.

Most of the resorts in the area were built around 25 years ago. As a result, unlike some other resort areas, the buildings aren't the most up-to-date in style (e.g., our bathroom was abit dated); on the other hand the greenery is much lush compared to more recent resorts and, by staying in a somewhat older resort, you aren't paying for recent damage to the local environment (important to us).

The Gran Ventana has been kept up real well and rooms are being gradually renovated. They have a very large and gorgeous beach, though the wind there is often pretty strong, making it hard to read books at times. Their beach was much larger than all the other resorts we saw walking far in both directions, and it was always easy to get lounge chairs in the shade at the swimming pool and along the beach. I spoke to people at the Barcelo next door and was definitely happy we had chosen the GV instead.

Food. It the best we've had at any 4 star resort so far. If you aren't vegetarian, in our experience the Iberostar Bavaro Beach and the Cancun Club Med had probably better food, but they would be rated on the order of 5 stars. Compared to a Bahia Principe, in Puerto Vallarta the Marival, Fiesta Americana and the Holiday Inn, and to Club Meds we visited in Australia and Brazil, the Gran Ventana is IMHO much better. And for vegetarians, all specialty restaurants had at least 2 vegetarian main dishes and also hors d'oeuvres. That said, like essentially all those other places, the house wine was just barely drinkable.

Cocktails. Essentially based on locally produced alcohols - good rum but beyond that, not the best. We overdid the Pina Colladas and a few other fruity drinks, but were not thrilled by some of the other choices in some bars (not always great fruit juices...). They should break down and at least pay for decent whiskey and tequila, from the UK and Mexico...

Service. Very nice and efficient people - no complaints at all. Given that local wages are pretty low, we gave out alot of $1 and 100 peso bills during our stay there, as the service was real good.

Internet: free in the main lobby (wifi), 3 real slow and old PCs available for guests beside the lobby, and at a price wifi available in your room. Your room also has a safe deposit box, but you need to pay for a key (in our room it was not one of the newer electric programmable safes).

Rooms. Rooms directly overlooking the main pool may be somewhat noisy especially in the evening when the shows are on. Rooms at the back of those two buildings towards the ocean are quiet and nice. Try to get a top third floor room that comes with a much higher ceiling (but there are no elevators for those with mobility issues...). Essentially no rooms are ocean view - even those overlooking the ocean will have their views largely blocked by the large trees. They have an adjoining complex around the quiet adult pool where the rooms were closed in the summer. There, I'd think rooms overlooking that pool would be nice in the high season. However, other rooms in that building on the outside might overlook a service road with at times buses - not the best location.

Evening shows - pretty lame and campy, but we were there in the slow season - they might be better in the winter. And they were fun and well attended.

Overall - gorgeous beach and grounds, real nice people, excellent food, campy shows and not the best drinks. And probably by far the best 4-star resort in the area. If we return to that area and go the AI route again, we'd definitely choose the same place again - and that is not our usual style.

Here are a couple last suggestions.

Most people there are on these AI deals including airfare, and the local representatives really push people to buy their own local tours which are invariably real overpriced. The nearby Plaza Dorada has several independent tour companies where you can buy excursions for much less (James there has a good reputation). If you go downtown you need to be abit careful - don't flaunt expensive jewels, watches, etc. or wander about aimlessly at night- but otherwise the area is not really dangerous. The tour people at the hotel clearly go out of the way to scare people to make them pay more for their own services, and it is a shame - unfairly hurts the town. We went downtown twice to visit the area (also easy to do with the the half day town tour offered by everyone), and had a day at the Jasmine spa (www.jasmine-spa-wellness.com) - excellent hour-long massage in the morning and, in the afternoon, either a facial, pedicure or manicure... depending on your taste. They also has a simple but outstandingly good lunch, a walk through their property (tasting interesting fresh fruit), the possibility of taking a mud bath (the spring-fed rince pool can be cold!), etc. They are real involved in helping the local rural town community which is an additional plus, and they don't sell through tour companies (you need to e-mail them or call them up). It was somewhat expensive but we thought it much nicer than the usual tourist rum-and-fast-boat sort of day outing. And for those on their last day with an evening flight out, they will pick you up at your resort, give you a full day of relaxation, and then drop you off at the airport.

Finally, the Plaza Dorada (about 50 yards up from the Gran Ventana or Barcelo) has a variety of shops - pharmacy, tourist junk, tee shirts, rum and other liquors, etc. Prices can vary alot from store to store (liquor was cheaper and there was a better selection on the second floor), and some are negotiable (tourist babbles especially). They also have various banks with well guarded ATM machines - easy to withdraw money. They also had a bar and a couple restaurants/discos (which were mostly closed in the slow summer months) for those itching to get out of the resorts. They also have taxis and you can negotiate their prices too, especially if you want them to wait for you for a couple hours to bring you back to the Playa Dorada area.

Room Tip: Top floor and, for quiet, either at the back of the two main buildings (towards the beach) or direct...
See more room tips
  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
14  Thank Tom11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Puerto Plata hotels
0.4 mi away
Viva Wyndham V Heavens
Viva Wyndham V Heavens
#4 of 40 in Puerto Plata
1,148 reviews
0.3 mi away
BlueBay Villas Doradas Adults Only
0.2 mi away
Sunscape Puerto Plata Dominican Republic
Show Prices
Show Prices
Show Prices
1.3 mi away
Be Live Collection Marien
Be Live Collection Marien
#9 of 40 in Puerto Plata
3,985 reviews
1.2 mi away
Iberostar Costa Dorada
Iberostar Costa Dorada
#2 of 40 in Puerto Plata
7,441 reviews
0.2 mi away
Grand Paradise Playa Dorada
Grand Paradise Playa Dorada
#6 of 40 in Puerto Plata
3,286 reviews
Show Prices
Show Prices
Show Prices

Been to VH Gran Ventana Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about VH Gran Ventana Beach Resort

Address: Playa Dorada | PO Box 22, Puerto Plata, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Puerto Plata
#4 On the Beach Hotel in Puerto Plata
#4 Family Hotel in Puerto Plata
#4 Romantic Hotel in Puerto Plata
#5 Luxury Hotel in Puerto Plata
Price Range: $116 - $410 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — VH Gran Ventana Beach Resort 4*
Number of rooms: 506
Official Description (provided by the hotel):
Playa Dorada, a gated oceanfront community on the northern coast of the Dominican Republic, is home to Gran Ventana Beach Resort, one of the country’s friendliest, most welcoming hotels. Located directly on the beach, our Puerto Plata beach resort boasts three pools, a kids club and an airy, cool and fresh lobby. We also offer a superb, all-inclusive value for families, couples and group vacations. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, Booking.com, TravelUp, Orbitz, Travelocity, TripOnline SA, getaroom.com, Hotwire, Evoline ltd, Cancelon and HotelQuickly so you can book your VH Gran Ventana Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Ventana Beach Hotel
Gran Ventana Dominican Republic
Gran Ventana Puerto Plata
Gran Ventana Beach Resort Puerto Plata
Hotel Gran Ventana Beach
Grand Ventana Beach Resort
Gran Ventana Hotel Dominican Republic

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing