We stayed at this resort in late April of 2013, and left on an extremely sour note. This hotel has set up what can only be described as a scam with their internet service. Upon check-in, the hotel reception gives a brief description of the resort amenities, and hands you a hotel key, and a 1-hour free wifi token. They use this token to connect your device to their service and begin collecting outrageous fees throughout your stay, without any mention of your balance until check-out.
Once you have signed into your device once with the code, even if you only use 1 minute of internet time, your hour will be expired. Every single minute of internet use after this session will be charged at a rate of $7.99/hour*. * being that, anytime your device is disconnected, you are charged another $7.99, whether your hour was completed or not. Furthermore, infrastructure is so primitive that connections are constantly interrupted. The company is fully willing to charge these exorbitant rates on their scamming system, knowing full well how absolutely horrible their wi-fi infrastructure is.
I had to head to the lobby and get assistance for 10-15 minutes with a lobby worker to make the connection stick on my computer. Previously, all connections cut out nearly instantly (but not without recording a charge on my account, it turns out).
The worst part was, at the end of the trip, when we were checking out, they hand us the bill for these services. Expecting maybe $30 worth of charges for the week, I was amazed to see that the resort was charging me $77 CAD for the Wi-Fi usage (8 hours by their records, maybe 1 hour of real connection). Amazed, I told the management that this must be a mistake. I brought up how I had even been forced to come bring my laptop to the lobby for assistance in maintaining a connection. I was sure this was a mistake, and that they would help me fix the bill to a more reasonable amount.
What I met was a brick wall of powerless employees who made zero effort to accommodate the issue. They refused to acknowledge the major problems with their system, and just kept telling me it was my fault for trying to use the internet. I am not someone who goes to a resort and sits in his room on the wi-fi, but this is 2013, some people absolutely need access to the internet. It's no longer a luxury. This is something which is essential to many resort-goes, and the service being provided by Grand Paradise is horrible, and is compounded by the ridiculous pricing system which is designed to extract as much cash as possible from unsuspecting hotel-goers.
At checkout, ten other people had the exact same issue. People were charged between $20 to over $100, and all were clueless as to how these charges accumulated. When you're running such a blatant scam, customers get so turned off from your services. I can speak for many when I say that we will not be returning simply based on this fact.
Avoid this resort, don't let them get away with gauging their customers for lackluster services. Show them that we aren't a bunch of fools that can be intimidated and tricked out of our hard-earned money.
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- Also Known As:
- Grand Paradise Playa Dorada Hotel Puerto Plata
- Paradise Beach Club Puerto Plata
- Paradise Beach Resort Casino
- Paradise Beach Puerto Plata
- Paradise Beach Club Casino