After reading the mixed reviews for this resort, we decided to still spend the week there. We have been to Dominican Republic before and know it is one of the poorer countries. That, though shouldn't matter when you pay for an all inclusive resort. From the front desk staff (who had the rudest,most condescending, with a " could care-less'' attitude) , to the inedible food (breakfast, lunch AND dinner), and to the alcoholic drinks(that one could not tell what kind of liquor it was) we have to say... we have NEVER had such a more horrific experience.!
To be fair, the positives are as follows.....rooms were clean, a.c. worked, bed was comfortable, pool and grounds clean. From the moment we arrived at the front desk, it was obvious this was going to be a challenging week. You are issued only 1 key, period. So if one wants to go to the pool and the other want to take a nap... you have to wake your spouse to get back into the room!!.( OK.. not a huge problem). While waiting for our room, 2 ladies walked up and wanted a coffee pot for their room. The woman at the desk insisted rudely that they didn't offer that. The women said that their friends in 2 different rooms had coffee pots. Receptionist offered no explanation, but told them that they were lying! Then walked off smiling! We needed to exchange US dollars for pesos... No problem , right? Oh, yes!... we were told at the front desk that he had only $28 in pesos!!! Then conveniently slipped a 1000 peso bill into the drawer, right in front of us! The key for the "safe" is a standard key for all the safes!! Why bother?? The food is inedible. It is the same every day. Lunch is reheated for dinner. Breakfast is cold eggs, toast (but the toaster didn't function the week we were there) bologna for sausage, dried up cheeses. Coffee was good. Lunch we ate at the snack area. Consisted of chicken wings (good), hamburgs (sometimes), and only once- French fries. The "specialty" restaurants were two- Italian and Steak House. They were HORRIBLE. I ordered canneloni , but didn't know that their pasta noodle was made of flour and water, something like a dumpling... it truly tasted like baby food. The cheese inside was unidentifiable. So we tried the steak house. We ordered the fillet, (which was stringy, well done and tough) , and the pork (which could not be cut with a steak knife...no exaggeration here!)We were so upset, we walked out. We drank beer most of the time, because the mixed drinks were not just call drinks, but some "concoction" of spirits. The wine was delivered in huge carboys that they then siphoned into plastic gallon milk jugs, then poured these into carafes , then offered to us in our glasses. The worst part of this was that the wine was NOT wine. We have had some horrific wine before, but this had no semblance of wine. PLEASE... as a long time traveler of all the Caribbean islands, Mexico and Bahamas.... try another "resort". DO NOT waste your money here. Do your research, there are a lot of resorts here that are far better.
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- Also Known As:
- Grand Paradise Playa Dorada Hotel Puerto Plata
- Paradise Beach Club Puerto Plata
- Paradise Beach Resort Casino
- Paradise Beach Puerto Plata
- Paradise Beach Club Casino