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“OK hotel - DISHONEST night receptionist”

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Puerto Plata Beach Resort
Ranked #29 of 40 Hotels in Puerto Plata
Reviewed February 24, 2011

This review would be higher except for one thing: when I checked in, the night clerk offered me a "special" rate for the room that I later discovered to be the rate for two people occupying instead of one [I was travelling solo]. The rate sheet was very confusing, and stated the prices only in US dollars, which I had to pay in cash because the hotel's credit card facility was not yet up and running [this was at the end of February 2011; the hotel is apparently under new ownership and undergoing major renovations after some years of inattention and hard times]. The receipt written out by the night clerk, however, was in Dominican pesos, and stated the amount for a single person staying. [I did not check the peso amount against the amount I paid in dollars, as it was late at night and I had no calculator.] While chatting with the morning receptionist the next morning, I discovered that I had been charged the double-occupancy rate,and I asked why that was; the morning receptionist didn't know, and of course had only my word that I had paid the double-occupancy rate. She contacted the night clerk by phone, who denied receiving the larger amount. Since I had no documentation to prove my case, I let the matter go.
Otherwise, the hotel is clean, attractive, well-located right on Puerto Plata's boardwalk, quiet, rooms VERY spacious, although under-furnished, beautiful pool, free wi-fi in lobby area, very attractive cafe & bar areas. I wish them well; but they obviously need to monitor their staff and create a billing/check-in system that protects the clientele.

  • Stayed: February 2011, traveled solo
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3  Thank RogerDR26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roch_Labelle, Manager at Puerto Plata Beach Resort, responded to this reviewResponded May 3, 2011

Dear valued members of the Trip Advisor traveling community

Thank you for taking the time to write a review of your recent experience at the Puerto Plata Beach Club & Casino. After reviewing the incident we concluded that the special introductory rate of 54USD single or double (plus tax) was correct and the receipt handed out was accurate.

Our experience shows that travelers coming from abroad prefer being quoted in USD currency although the legal tender in the DR is the Dominican Pesos (DOP).

Following concerns from visitors about the clarity of the rate sheets handed out at the resort we are happy to report that those have been removed and replace with a single sign promoting a year round flat rate starting at 69USD for up to four person, plus tax.

We are also happy to report that the hotel received its credit card affiliation and visitors are now able to settle with Visa or Master Card (AMEX affiliation still pending) as well as cash or travelers checks.

We regret any confusion guests might experience at the resort and the negative impact this might have on the property and management and remain thankful for the opportunity to improve on our services.

The management at the PPBC

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (65)
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29 - 35 of 65 reviews

Reviewed March 11, 2007

This was my second time to the resort. The hotel needs some work but everything else was great. The Staff were so helful i really enjoyed my stay I am going back in june

Stayed: January 2007
Thank tracaroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2006

Well, we won't forget this place, that's for sure! This hotel is filthy. The electricity went off sporadically during the day as did the water (we were told they needed to conserve so only put the water pump on certain times during the day.) The towels were ripped and frayed (when we got them). There were a couple of days when no towels were available and thankfully we had brought beach towels from home. Very musty, lamps were missing bulbs, sheets were not clean, mold growing in the bathtub. Fortunately, we also had the experience of staying at a cleaner, more comfortable resort so we did not leave the Dominican thinking that this represented their hospitality.

  • Stayed: March 2006
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11  Thank sjlighthouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed March 9, 2005

my friends and i just went here for one week. when we got there we were a little upset with the hotel,but it soon changed. we had a nice room it was a superior room and it had 2 floors and 3 beds which was a nice surprise. it does look like an older hotel but its still really nice.
The food was very good.There was alot of us who went on this trip and not one of us got sick from the food. There was alot of options every night for dinner,something for everyone. We also really enjoyed the breakfast and lunch. The staff was really good about looking after you during dinner. Your dirty dishes were taken away right after you were finished so the area was always clean. The waiters and bar tenders were very very friendly. We did notice that if you tipped the bartenders you got special treatment. We did this and got better glasses and service. They would also make up a whole tray of drinks for you before the bar closed,so you would have drinks for the rest of the night.
The crowd i went with was very young,so we didnt really enjoy the night entertainment. It was fun for us tho because the beach was very nice to be on at night, and there was also a bar very close by. The bar was very good,they played good music and it was only about a 4 minute walk. My friends and i didnt really enjoy the crazy moon disco that was attached to the hotel,but others seemed to like it.
The pool was very nice and relaxing,they had good music playing the whole time. They also had good music on the beach, which i didnt expect. The beach was awsome,very pretty.
Overall we had a great time. I was a little sketchy after reading some of the other reviews but all my friends and i had and awsome time,and i would go back.
Just a heads up tho, in the dominican you cant flush the toliet paper!

  • Stayed: January 2005
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11  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Toronto, Canada
Reviewed February 13, 2005

Wow this is the first time i have been to an all inclusive and i don't have anything to compare this place too.............but i sure did have a GREAT time. Our room was very very clean, the cleaning staff did a wonderful job. We had freash clean towels everyday. The pool area was very nice, execpt that the pool was ice cold, but that didn't bother me cause i'd rather be in the ocean, which was amazing. The jacuzzi could have been a little warmer as well. The crappy thing about the pool area was trying to find a chair. People would put there towels on a few chairs and leave for 4 hours so no one else can sit on them. C'mon have some curtosy. The beach had white sand and the ocean was so blue. It was a little cool getting into it, but once u got use to it, you don't wanna come out.
The food, was alright, there was always a different theme everday and they tried to have different stuff. Breakfast was great....that eggman sure can make a hell of an omelette. The snack bar was good too when u wanted something quick. We ate at 2 a la carte restaurants, Michealangelo's....appetizers and soup were good...i had pasta, not so good. Edens on the other hand was much much better. The drink bars were wonderful, the bartenders made it so much fun and were so friendly. You gotta try a "Banana Mama" when u have 1 you'll be hooked. The entertainment crue were so friendly and outgoing. Wait until u met "Blackie"......he is a character. The disco Crazy Moon was good too, but it kinda sucked cause u have to pay for your drinks there which can be pricey. The casino on site isn't anything special.....but why would u wanna waste your time in there.
Overall we had a wonderful week and the weather was amazing.....i got the best tan ever!!!
Now that I have been on this all inclsuive I am hooked.

  • Stayed: February 2005
    • Value
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6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed September 16, 2004

I have been on several all inclusive vacations and I have to say this was by far the worst one EVER. The room was so small with 2 single beds which were very old and not particularly clean. Also we had only one tiny window which provided a view only when jumping on the bed to see what was outside.
The washroom was musty and the tub looked like it hadn't been cleaned in several years.
The food was generally okay but both my travel partner and I got stomache aches including the runs and cramps after the same meal.
The pool looked much bigger in the pictures. It was rather small and crowded with lots of kids including babies in diapers which was a bit of a worry.
Poolside activities were rather lame and not many people participated.
The "watersports" were not available much to our surprise due a national holiday we were not made aware of prior to our booking.
The staff were hot and cold- friendly at times but not so friendly other times. Seemed to be they were looking for tips which determined their attitude towards you.
Overall I would NOT recommend this resort and I would pick another destination for certain.

8  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2003

This was our first time in the Caribbean, 3 friends in their 40's and 2 daughters aged 15. The first thing to mention is that we got our suitcases at Puerto Plata airport and were out in 20 minutes! British airports take note! We were hoping for a completely chilled out time, serious relaxation and a bit of luxury. We got two out of three. The accommodation needed refurbishing and was fairly dated, but it felt like home quite quickly and we were hardly in there to be honest. We just changed and slept there. It was however air conditioned and spotlessly clean; the staff really do a good job and they're all very cheerful and friendly. The food was good - a lot of variety - you would be hard pushed not to find something you liked. But the buffet restaurant could get busy and by the end of the 2 weeks we were a bit fed up with it. At weekends it was especially busy (think they must have weekend visitors), it was hard to get a table, and the service wouldn't be as good. Our advice would be to get there early and then it was much more civilised and there'd be more choice. There are 2 other restaurants which you can book into which are a nice change but be prepared to wait - the pace of life is SLOW! There are plenty of sunbeds round the pool and lots of activities going on there. One of our daughter's spent her time there, the rest of us went on the beach each day and just relaxed under the palm trees. The beach is kept very clean and there are activities there too but no one forces you to join in anything, it's just there if you want it. It looked like fun but we were just to lazy to take part! There are beach sellers who constantly parade up and down but they don't pester you if you say no. We actually bartered a bit the second week when we'd got a feeling for the place and had some fun with it. You can have a massage, manicure and pedicure on the beach if you so wish (one of us did) - a lot cheaper than in the UK! The sea is warm but not clear as we'd thought it would be and it is quite rocky so you have to pick your way in carefully, although we eventually found a spot that was clear. Some plastic shoes would have been useful. Once you're in it's fine. There are plenty of sun loungers on the beach but quite a lot of them need replacing. We managed to find decent ones every day (and we didn't get down there until about 11 am) but a lot of them need throwing out. We didn't try the nightclub and casino so can't comment on those. The staff worked very hard to entertain everybody in the evening, but it's like nothing you've seen anywhere else! We preferred to sit at the beach bar drinking cocktails and playing cards. They laid on supper at midnight so nobody needs to go to bed hungry! The waiters and bar staff were great, and the security staff were ever present but unobtrusive. There is a Plaza a few minutes walk away with a couple of bars and shops, but we really didn't spend very much money at all, just a few souvenirs. All in all we had a great time and we got the holiday we wanted. The climate is fantastic -very hot and humid but always a breeze. We would certainly return to the Caribbean.

12  Thank janieuk20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Puerto Plata Beach Resort

Address: Ave. General Gregorio Luperon | Malecon, Puerto Plata 07393, Dominican Republic (Formerly Puerto Plata Beach Club & Casino)
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#11 Luxury Hotel in Puerto Plata
#12 Spa Hotel in Puerto Plata
#18 On the Beach Hotel in Puerto Plata
#20 Top resorts Hotel in Puerto Plata
Price Range: $69 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Puerto Plata Beach Resort 4*
Number of rooms: 195
Official Description (provided by the hotel):
The Hotel Puerto Plata Beach Resort, located on the Malecon in Puerto Plata Dominican Republic, offers breakfast and accommodation consists of 23 colonial-style buildings accommodating 40 Suites overlooking sea view and garden, relax in the large pool, jacuzzi and terrace, the hotel also has tennis courts, cafe, bar, spa, parking, reception and 24 hour security. Unique Hotel in the beautiful City boardwalk with great vegetation synonymous tranquility, privacy, enjoy in harmony with nature. And for lovers of extreme sports the hotel has access to the beautiful beach Kite Beach, ideal for those who wish to enter the Kite Surfing. ... more   less 
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Also Known As:
Puerto Plata Beach Club And Casino
Puerto Plata Beach Club Hotel Puerto Plata
Puerto Plata Beach Hotel

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