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“Charm, Personality and Location.”
5 of 5 bubbles Review of Hotel Portes 9

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Hotel Portes 9
Ranked #25 of 79 Hotels in Santo Domingo
Wasilla, Alaska
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Charm, Personality and Location.”
5 of 5 bubbles Reviewed December 14, 2013

What a lovely hotel this is. I travel a lot and it stayed in everything from 5 stars to 2 star hotels. When I first came into the hotel I was surprised at how much character there was. it reminded me of a San Francisco Victorian house.. with a touch of Caribbean flare. when I got to my room I was really surprised how nicely furnished everything was. the bathroom was extremely nice with features: I did not expect.
I tend to remember hotels with personality and character. I will remember this one.
for me location is important. I prefer to be a short distance from the action. Within a couple minute very safe walk your in the heart of the colonial zone. when I decided I had enough I can retreat to a peaceful setting.

Sven and Rose are the kind of managers I would want to have if I owned a hotel. Very helpful down to earth. Rose even walked with me to my car and drove with me to a better parking area.
if you're a person who values a personal feel.. a more qaint experience..location.. and quality I very highly recommend this place.
After driving through Santo Domingo in rush hour... this was truly like an oasis. The experience of staying here makes me want to come back and spend more time in Santo Domingo.
Thanks Rose and Sven ..and staff.
Conrad

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hondo8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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189 reviews from our community

Traveler rating
    102
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    15
    7
    9
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Haverford, Pennsylvania
Level Contributor
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed November 22, 2012

We had a booking at Coco Boutique this weekend. I emailed the hotel to confirm our arrival and the email bounced. I went to the hotel website and it had disappeared. At the very least, they could have emailed customers with reservations to let them know about the closure.

We are at the Hotel Atarazana right now and we are quite happy with it.

Stayed November 2012, traveled solo
Helpful?
6 Thank grlmopz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosaSDQ, Propietario at Hotel Portes 9, responded to this review, February 4, 2014
That's very unfortunate and we're sorry for your experience.
We acquired the place in 2013. So we had no control over operations in 2012.
Please rest assured that we're here to stay and every reservation with us will be honored.
Check the newest comments to see that we're doing our best to keep everyone comfortable.
Thanks!
Team Hotel Portes 9
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocracoke, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed September 18, 2012

Great location for walking & exploring. We enjoyed a delicious dinner & a game of scrabble on a rainy evening. The hotel is very pretty & comfortable & we were very happy with it. Highly recommend Coco Boutique!

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
57 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
4 of 5 bubbles Reviewed July 11, 2012

My partner and I, both 25, stayed at the Coco Boutique for 2 nights in July 2012. We booked the hotel primarily for the location, and colonial style. We were not disappointed with the style or location, but feel that some areas could have been improved, and I was torn between giving in 3/5 or 4/5.

Prior to arrival I had emailed the hotel and asked if they could arrange for a taxi to collect us from the coach station (we traveled by coach from Bavaro). They replied promptly, and a taxi was there to meet us with a board with our names on.

Check-in:
We arrived at around 11.30am. Our room wasn't quite ready, so we sat in the lounge area with a complimentary beer, which was nice. The lounge area was attractive, and there was a selection of books available for guests to borrow, including guide books, which was a nice touch. It was however a bit messy, with bags of things lying around, which was a shame.

Room:
The rooms are very nicely decorated, with a lot of attention to detail. We were given the choice between the Black Vanilla room, and the Eastern Spice room (see my photos of both), and choose the Black Vanilla room.

The wardrobe was a decent size, there were a total of 3 mirrors (one in the bathroom, one on the wall in the bedroom, and a full length one in the wardrobe) and though the bathroom was compact, it had storage space, and everything was fully functioning, with decent water pressure in the shower. Soap is provided, along with 3 large towels, and a bathmat. The rooms have AC, and a ceiling fan, and the safe is free of charge. The floors are a lovely polished wood, and, as I said above, the decor is very nice.

Now for the cons, and the reason I nearly gave it a 3/5: the room was extremely compact, and I tripped over a few times. The bed was an OK size for a short stay, but definitely not for a longer one, though the mattress was comfortable, as were the pillows. No hairdryer was provided; I think this is something they could include. Both the ceiling fan and AC could be temperamental, and didn't always work, and it could get quite hot. Also be aware that as it is an old building, with no double-glazing, sound obviously travels. This is not the hotel's fault, but be aware of it and bring ear plugs, as it was very noisy our first night due to music being played at the roof-top bar above. Finally, the safe was VERY small; just about big enough for our passports, cash, and phones; I had to lock my SLR camera in my case, which I don't like doing.

WiFi:
There is free WiFi throughout the hotel, and the connection and speed were very good IMO.

Breakfast:
We thoroughly enjoyed the breakfast, which was simple, but fresh and nicely presented. We had fresh fruit juice (I'm unsure what it was, but I think it may have been orange, mango, and passion fruit or guava, or similar), which was delicious, a choice of tea or coffee (the tea came in a lovely silver pot), fresh fruit (banana, melon, pineapple, and mango), then toast with butter, cheese, and ham. We were late rising (around 9am), but the table was set ready for us, which was another nice touch. You can eat either inside, or outside.

Roof-top bar:
We used the roof-top lounge a couple of times. It was nicely decorated in aqua blue and shades of white, with lots of comfortable seating, and great views across Santo Domingo and out to sea. We found the drinks prices reasonable (as often hotels inflate them considerably), and the beers were ice-cold.

The area could obviously get hot, being on the roof, but plenty of shade was available, and the light decor helped it feel cooler.

Cleanliness:
This for us was where the hotel was lacking. Don't get me wrong, it wasn't dirty, and the rooms were clean; it just could have been better; there were a few cobwebs in the common areas, small stains on the table-cloth, minor things like that. I think a lick of paint, and a bit more attention to detail, would be great, and make it a solid 4*.

Staff:
We found all the staff friendly, helpful, and polite. For non-Spanish speakers, you may find a language barrier; we got round this by using an app on our phone where you type something in English, and it translates to Spanish; this was very useful.

Location:
The location is excellent, right in the heart of the Zona Colonial. The small square in front of the hotel was very clean and well-maintained, and very pretty, and the hotel was within easy reach of shops, bars, restaurants, and the main tourist attractions.

All in all, we enjoyed our stay, and I would recommend the Coco Boutique for a short stay in Santo Domingo.

If you have any questions, please don't hesitate to contact me.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank london86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
1 review
4 of 5 bubbles Reviewed June 24, 2012

Coco hotel is perfectly located in the Zona Colonial ,in front of a quiet and lovely, small place. I was traveling alone, and this spot is perfect to mix in the local life. I had a good time there, owner's was very helpful.

Room Tip: I was in "eastern spice" room. small bathroom, a/c very efficient!
See more room tips
  • Stayed June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne-Marie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavia, St. Barthelemy, Guadeloupe
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 18, 2012

I know how difficult it is to offer a level of excellence in the Hotel business because I work in a Hotel in St. Barths. Coco Boutique Hotel is an OASIS in the city. From the minute I reached to the time I left, I was amazed at the detail put into this place- the personal touch. Everything was just PERFECT. The owner is just dedicated at making your stay as wonderful as possible. The location is convenient in the old city. The decoration is beautiful, the room was wonderful, and the Hotel lovely. I even ordered food at 11:15 at night and the food was delivered in my bedroom 15 minutes later- nice food. The staff, very nice; maid service perfect; breakfast impeccable and tasty. When I come back, I will for sure stay there, and nowhere else. Please keep the good work up and thank you so much for everything- I LOVE the place, do not change anything.

Room Tip: My room (oriental) decorated in an arabic style was quiet, beautifully decorated and I could operate...
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  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peggy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, California
Level Contributor
71 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed April 2, 2012

This is a wonderful gem in a perfect spot. The colonial zone in Santo Domingo has a lot of stuff to do and things to see. Extremely important cultural and historical icons are all within walking distance of this hotel.

The staff is excellent, very helpful and courteous. They bent over backwards to help us with even the smallest detail. As an added surprise, the food at the hotel restaurant was excellent. All the food was well seasoned and freshly prepared. I really recommend this place.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beacho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Portes 9

Property: Hotel Portes 9
Address: C/ Arz. pertes 9 | between Isabel La Católica y calle Las Damas, Santo Domingo 10210, Dominican Republic (Formerly Coco Boutique Hotel)
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo > Zona Colonial
Amenities:
Bar / Lounge
Hotel Style:
#2 Best Value Hotel in Santo Domingo
#9 Romantic Hotel in Santo Domingo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Portes 9 3*
Number of rooms: 8
Official Description (provided by the hotel):
Enchanting little old town colonial style villa with only 4 rooms. Best location to explore the colonial zone of Santo Domingo. In front of the building is a little park which leads to the streets of 'Las Damas' and 'Isabel la Catolica', both of them leading to the most famous sites of 'Zona Colonial' like 'El Conde' (500 meters) and 'Plaza España' (800 meters) away. Everything in walking distance ... more   less 
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Also Known As:
Hotel Coco Boutique
Coco Boutique Santo Domingo

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