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“Left our family without a place to stay”
Review of Hotel Dona Elvira

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Hotel Dona Elvira
Ranked #50 of 78 Hotels in Santo Domingo
Reviewed March 6, 2014

We booked our room with Dona Elvira months in advanced and confirmed our reservation several times including when we left for the Dominican Republic, less than 10 days prior to our reserved arrival, and again once in the DR only two days from our planned stay at Dona Elvira. On all communications, via email, we were assured all is fine - our reservation is good to go. We show up and they do not have a room. We are offered an apartment. We went to have a look - what what a horrible apartment!!! You should not do this to anybody - but especially, a family travelling with a small child - something you knew from all our communications. It sure seemed like this was not an accident. I recommend not staying at this hotel!

  • Stayed: February 2014, traveled with family
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6  Thank davklo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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34 - 40 of 152 reviews

Reviewed January 15, 2014

Situated in the middle of zona colonial, the old town, in a building dating back several hundreds of years, tastefully renovated. The foyer hosts a small front desk in a corner and lounge area which seamless extends outdoor into the pool yard.

The staff was very friendly and helpful and made me feel at home.

The pool was emptied the last day of my stay to be refurbished, from what I could see the plastering work looked beautiful.

Extra plus outlets with European 220 Volt power was available at a few places.

Room Tip: The house is old with lots of character, a few of the room (room 2 to 4 I think) have a very cozy sl...
  • Stayed: January 2014, traveled solo
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Thank davidpilsner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2014

The comfort of home combined with historic charm - I loved it here. The staff are amazing and will help you with anything you may want / need. The breakfast is also great! We stayed in one of the rooms with the large bed in the loft and loved the room. It was some of the best sleeps we've had! The property is very well maintained and close to (walking) distance to most sites in S.D., including the public buses. We were staying in Juan Dolio and decided to visit S.D. for the weekend, and it was very easy to get there by public bus. We asked the front to arrange a taxi for us to see a baseball game which was done very easily. I highly recommend everyone to see a game while visiting! the owner came by to say hello to his guests which was a really nice touch. All in all, I'm very happy we found this place.

  • Stayed: January 2014, traveled as a couple
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Thank Damanda483
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2013

Enjoyed my stay in July. Room was clean and staff was friendly and helpful. I liked the
old world charm and modern amenities. Nice breakfast, eggs, ham, coffee and included tropical fruits. Hotel is conveniently located in the colonial zone.
The pool in the courtyard was quiet and relaxing to sit and browse the web because they have WiFi. I will return.

  • Stayed: July 2013, traveled solo
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Thank alton2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2013

Stayed here with my team for the last three days of our trip. Has a very rustic charm, and the hotel staff make you feel like a family. Every request for new sheets, new towels, cleaned room, etc. was promptly received and taken care of. Although the pool is not always in tip-top shape, upon request it can be cleaned and ready within five minutes. We really enjoyed our time here, and we would definitely recommend this hotel to anybody staying in Snato Domingo.

  • Stayed: July 2013, traveled with friends
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Thank Sarah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2013

We visited Santo Domingo and wanted to stay in old city center in order to be walking distance close to the main attractions.

We choose Dona Elvira due to the very good price over the 4 stars rating on Booking. Also the images on booking are misleading. They make you feel like you go to a piece of heaven.

Actually is a piece of hell. The hotel rooms seemed to be more for hourly ranting rather then city trip. The pool is nice but is not very well maintained. There is no way we could use it. There was an old big mango tree that had lot of mangoes. So there were chances that some of the fruits will go in your head :)

The rooms we got they were "upgrade" rooms. We asked to change the sheets of everything (bed, pillow, etc). We found nice curly hair in the bed so we prefer to have new stuff.

We need to keep the windows closed as there were plenty of mosquitoes. We did killed them all but during night time you had to choose between AC in your head and mosquitoes if you open windows.

Fortunately we stayed only 2 nights and Santo Domingo worth the visit. We found some very nice locals that were guides and they showed us around for a certain price per day. One of them even took us to disco with the locals :). Was really great.

Talking again about the hotel, the breakfast was decent, Actually fruits were great. The coffee not so much.
There was also a "jacuzzi". Was build not bought. However very dirty and felt more like for "pleasure party" then for regular customers.

Also was very nice the entrance of the hotel. A big door directly form the street. When you called the bell somebody would look through a small window and check you out :))

Overall i will not come again and i don't recommend this hotel.

  • Stayed: August 2012, traveled as a couple
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2  Thank olimpiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2013

We're a family of four, with two infants. We booked the Isabela suite for three days through their own web-site. Since I booked one day ahead and I didn't get the confirmative mail at once, I called them and they assured me that the suite was reserved and wished us welcome.
After a four hours drive we arrived to find out that they had reduced the suite (the two conjoined rooms can be shut off) into a small bedroom with a double bed. No room for a family of four!
We were offered a slightly bigger room with two beds. But the point was to have separate bedrooms!
Asked for the manager, but was only told that he/she wasn't there.
Have read reviews that this doublebooking has happened to other as well regarding Dona Elvira.
No help what so ever to carry all our bags and stroller out and into the car again!
Not a nice welcome to la capital.
Luckely there are other good options:)

  • Stayed: April 2013, traveled with family
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1  Thank Birgitte S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Dona Elvira

Address: 207 Padre Billini | Zona Colonial, Santo Domingo, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo > Zona Colonial
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #50 of 78 Hotels in Santo Domingo
Price Range: $62 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Dona Elvira 2.5*
Number of rooms: 15
Official Description (provided by the hotel):
A large lobby and spacious dining rooms await visitors, crowned by 20 feet high ceilings featuring original mahogany beans encased in massive colonial walls. Cool off from shopping and musueum jaunts with a relaxing dip in the pool and jacuzzi. Drink a cocktail in the private garden patio under a century old mango tree. Fifteen rooms and suites equipped with the latest amenities welcome the modern traveler, on business or leisure. Walking distance around Hotel Dona Elvira, discover the delightful historical ambiance and stately beauty of the Zona Colonial of Santo Domingo with its landmarks, sidewalk cafes, elegant restaurants, night clubs and cultural events. ... more   less 
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Also Known As:
Dona Elvira Hotel
Dona Elvira Santo Domingo

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