We're a family of four, with two infants. We booked the Isabela suite for three days through their own web-site. Since I booked one day ahead and I didn't get the confirmative mail at once, I called them and they assured me that the suite was reserved and wished us welcome.
After a four hours drive we arrived to find out that they had reduced the suite (the two conjoined rooms can be shut off) into a small bedroom with a double bed. No room for a family of four!
We were offered a slightly bigger room with two beds. But the point was to have separate bedrooms!
Asked for the manager, but was only told that he/she wasn't there.
Have read reviews that this doublebooking has happened to other as well regarding Dona Elvira.
No help what so ever to carry all our bags and stroller out and into the car again!
Not a nice welcome to la capital.
Luckely there are other good options:)
- Official Description (provided by the hotel):
- A large lobby and spacious dining rooms await visitors, crowned by 20 feet high ceilings featuring original mahogany beans encased in massive colonial walls. Cool off from shopping and musueum jaunts with a relaxing dip in the pool and jacuzzi. Drink a cocktail in the private garden patio under a century old mango tree. Fifteen rooms and suites equipped with the latest amenities welcome the modern traveler, on business or leisure. Walking distance around Hotel Dona Elvira, discover the delightful historical ambiance and stately beauty of the Zona Colonial of Santo Domingo with its landmarks, sidewalk cafes, elegant restaurants, night clubs and cultural events. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Travelocity, Orbitz, HostelWorld, TripOnline SA, Cancelon, HotelsClick and Hotel.de so you can book your Hotel Dona Elvira reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Dona Elvira Hotel
- Dona Elvira Santo Domingo