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“vacation 2013”

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Crowne Plaza Santo Domingo
Ranked #9 of 80 Hotels in Santo Domingo
Certificate of Excellence
Reviewed December 19, 2013

The hotel was exelent. The room are renovated and the ocean view is very relaxing. The pool area was also renovated,. the new launge chairs are very confortable. I have to thank the staff for the great job they did. My family had a great time.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with this hotel
1  Thank Alberto C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Crowne Plaza Santo Domingo, responded to this reviewResponded December 20, 2013

Dear Alberto C,

Thank you for your comment and glad to know that you had a memorable experience at the hotel, and that you could have a good time with your family.

Thanks again for staying at our hotel and look forward to welcoming you to your next visit to the city of Santo Domingo.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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477 - 483 of 1,027 reviews

Reviewed December 15, 2013

I traveled on business in December, and stayed here for 3 nights. The staff were very helpful in assisting with directions, navigating around the hotel, and transportation. The food was great. Room service was a bit pricey though. Recommend you go out to eat to get more value for your dollar. Ask the staff about places to go outside the hotel.

  • Stayed: December 2013, traveled on business
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Thank JSU88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Crowne Plaza Santo Domingo, responded to this reviewResponded December 17, 2013

Dear JSU88,

Thank you so much for your review of our Hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received great service. It gives us great satisfaction to know that you had such a wonderful experience here at the best Crowne Plaza Hotel of the Caribbean.

Our engagement is to provide a quality service with dedication and courtesy, reaffirming our commitment to become "Great Hotels Guests Love". We look forward to welcoming you on a future stay in Santo Domingo.

Thanks again for your preference!!!

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Reviewed December 12, 2013

We are normally Hilton people, but after two nights at the Hilton, we opted to switch to the Crowne Plaza. The manager and the whole staff bent over backwards to make sure our stay was comfortable. And we are not loyalty members or anyone special. The remodeled rooms are gorgeous. The pool area is beautiful. Breakfasts were good. Most of all though, the staff was friendly and very helpful. We are Hilton Honors members and was so disappointed in their lack of care when there were a few issues. So it was very pleasant to switch hotels when service was outstanding. We definitely would return to this hotel and would recommend it to anyone.

Room Tip: We stayed in Room 507, which was a suite. Very comfortable for a 10 day stay. Nice view of the ocean...
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  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Crowne Plaza Santo Domingo, responded to this reviewResponded December 13, 2013

Dear Karen W,

Thank you for taking the time to write your comment. It is very important for us that you took the decision to come to the hotel, to have a new experience of service, being client of another hotel chain.

Our staff strives every day to deliver a professional and friendly service, we are honored that you have had a memorable stay and reiterate to you our interest to welcome you into a new opportunity.

Best regards,

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Reviewed December 11, 2013

The staff, to a person, are very friendly and helpful. The property itself is very safe, clean and modern. The room was exceptional with a fantastic view. Internet was adequate to get my work done, though a bit slow for skype video. The breakfast at Nabu was very good! This is the place to stay in Santo Domingo!

  • Stayed: December 2013, traveled on business
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Review collected in partnership with this hotel
Thank Timothy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Crowne Plaza Santo Domingo, responded to this reviewResponded December 12, 2013

Dear TimothyC,

Thank you for taking your time to comment about our hotel. We are pleased to hear you enjoyed your stay with us and that you received a great service.

We will be sure to pass your kind words to the Staff, about your comments and service. It's perfect that you enjoyed in the best Hotel Crowne Plaza of the Caribbean.

Thanks again for staying with us and we hope to see you soon in your next visit to Santo Domingo.


Best Regards,

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Reviewed December 10, 2013

I stayed there from 11/29 thru 12/02 and this is my second stay at this hotel and it is one of the most interesting I have seen. All of the rooms are sea view, free WIFI a large underground parking, plus everything near by. The reception welcome was excellent. All staff were very helpful and had good knowledge of the area to answer any questions we asked. The rooms are breathtaken, If you happen to need lodging in Santo Domingo or surroundings area CROWNE PLAZA SANTO DOMINGO, it's a choice you won't regret.. I cannot wait to go back!!

Room Tip: All the rooms are great!
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  • Stayed: November 2013, traveled on business
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Thank Ken863
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Crowne Plaza Santo Domingo, responded to this reviewResponded December 11, 2013

Dear Ken863,

Thank you so much for your review of our Hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback and them are on training all the time.

We are pleased to hear that our Ocean front accomodation fullpilled your expectations, given the fact it is one of our major attractions.

Thank you for choosing us! and we hope to see you again soon!

Sincerely,

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Reviewed December 6, 2013

The was a Intercontinental Hotel and change name this year. However the staff remain and so did the service. They are doing renovations and improvements. I really enjoyed the view from the Club Floors and the infinity pool and gym. A property that cater well to business travels.

Room Tip: Club floors from the 10th up to 14th
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  • Stayed: December 2013, traveled on business
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Thank wrp57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Crowne Plaza Santo Domingo, responded to this reviewResponded December 7, 2013

Dear Wrp57,

Thank you for taking your time to comment about our hotel. We are pleased to hear you enjoyed your stay with us and that you received a great service. We will be sure to pass your kind words to the Staff, about your comments and service.

It's perfect that you enjoyed in the best Hotel Crowne Plaza of the Caribbean.

Thanks again for staying with us and we hope to see you soon in your next visit to Santo Domingo.


Best Regards,

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Reviewed December 3, 2013

The Hotel was over all very good & the service & personnel were excellent. However the rooms though very clean require for you to put your room key in a slot inside near the door to activate anything electrical in your room (to conserve electricity). Because of this when you are not in the rooms they get very warm to hot and in a tropical humid environment mold & mildew thrive. The room I was in was very clean but there must have been either mold or mildew somewhere in it because when I would enter the my room I would spend the entire night coughing or sneezing. I realized this 3 days into my stay and I asked to have my room changed. When moved to the new room I felt considerably better. The Restaurant in the hotel for breakfast, lunch, and dinner was excellent. In the Hotel I felt safe as they have Security around the hotel and there is always staff at the front door and outside. The amenities: pool, fitness, etc. were excellent. WiFi in the rooms was spotty but in the lobby there was no problem.

Room Tip: Even though the hotel has been completely remodeled, when I asked for a different room because of th...
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  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Jorge C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Crowne Plaza Santo Domingo, responded to this reviewResponded December 4, 2013

Dear Jorge C,

Thank you so much for your review of our Hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback and them are on training all the time.

We are pleased to hear that our Ocean front accomodation fullpilled your expectations, given the fact it is one of our major attractions.

We are glad to know that you could get a better room and good stay.

Thank you for choosing us! and we hope to see you again soon!

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Santo Domingo

Address: Avenida George Washington 218, Santo Domingo 02890, Dominican Republic (Formerly Hotel V Centenario InterContinental)
Phone Number:
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Santo Domingo
#3 Casino Hotel in Santo Domingo
#6 Business Hotel in Santo Domingo
#7 Luxury Hotel in Santo Domingo
#8 Romantic Hotel in Santo Domingo
Price Range: $113 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Santo Domingo 4*
Number of rooms: 196
Official Description (provided by the hotel):
Crowne Plaza Santo Domingo puts you in reach of the New World's fascinating history and the city s modern culture and nightlife. You can walk to the Colonial Zone, the Cultural Centre and the business district, and the main shopping areas are also close by. A 35-minute drive will take you to the Caribbean s best beaches. ... more   less 
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Also Known As:
Intercontinental Santo Domingo
Santo Domingo Intercontinental

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