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““Fantastic travel experience””

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Crowne Plaza Santo Domingo
Ranked #9 of 80 Hotels in Santo Domingo
Certificate of Excellence
Reviewed September 5, 2013

From the moment we arrived at the Crowne Plaza Santo Domingo, we were overwhelmed by the attention and support of the hotel staff. The friendliness and helpfulness of the staff continued throughout our stay, with people greeting us each time we entered or left the hotel. The rooms are a regular size and modern, clean, comfortable and quiet . The location is great, being just a short walk to the heart of the colonial zone of the city.

  • Stayed: August 2013, traveled on business
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Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Crowne Plaza Santo Domingo, responded to this reviewResponded September 7, 2013

Dear Stephen B,

Thank you for your comments. We are glad to know that you were pleased with our service, rooms and cleanness.

It's a great motivation for all our team members to know that you enjoyed in the best Hotel Crowne Plaza of the Caribbean.

We look forward to welcoming you on a future stay in Santo Domingo.


Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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475 - 481 of 974 reviews

Reviewed August 31, 2013

Stayed here for 3 nights on a business trip, everything was just as it should be. Excellent pool facility and rooms very neat and tidy. I stayed on the 11 floor with a balcony which was upgraded for free as I switched room to help out front desk.

Best room service food I've ever had and the coffee is excellent! Recommended.

Room Tip: Stay on the 11 floor upwards if you want a balcony, room 1109 is facing out to the east coastline.
See more room tips
  • Stayed: August 2013, traveled on business
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Review collected in partnership with this hotel
Thank Jedispooner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Crowne Plaza Santo Domingo, responded to this reviewResponded September 7, 2013

Dear Jedispooner,

We are delighted you have taken the time to comment on your experience at our hotel. We are glad to know that you were pleased with our service, rooms, food quality and menu.

It's a great motivation for all our team members to know that you enjoyed the best view in the best Hotel Crowne Plaza of the Caribbean. We look forward to welcoming you on a future stay in Santo Domingo.


Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2013

We live in the Turks & Caicos Islands. My wife was worried that she had developed a serious eye problem and saw a local consultant on island. She was referred to a specialist in the DR and we were placed in the Crown Plaza in Santo Domingo. This hotel is modern, on the seafront close to the Colonial Section, and in a generally safe area. The rooms are very nice, clean and a good size with all the usual amenities including good wi-fi. The restaurant is exceptional for both food and service and an economical price. There is a pool (which could be a bit deeper). This was our second visit to Santo Domingo, the last time we stayed in the business district. I would thoroughly recommend this hotel to tourist and or business travellors. There is a supermarket 10 minutes walk away (turn right out of hotel lobby, then immediately right up slight hill. Turn left at first junction and then next right. Supermarket is on left at next junction).

Room Tip: All rooms have a sea view.
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  • Stayed: August 2013, traveled on business
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1  Thank SimonBaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Crowne Plaza Santo Domingo, responded to this reviewResponded September 2, 2013

Dear SimonBaker,

We are delighted you have taken the time to comment on your experience at our hotel. We are glad to know that you were pleased with our service, rooms, food quality and menu , cleanness and the atmosphere of the surroundings of the hotel.

It's a great motivation for all our team members to know that you enjoyed the best view in the best Hotel Crowne Plaza of the Caribbean.

We look forward to welcoming you on a future stay in Santo Domingo.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2013 via mobile

I stayed here with my partner and 2 friends. As per previous reviews, there was a beach across the street, which is why we booked here. We were sadly misinformed! That is the OCEAN! The nearest beach was 45mins away, which was Boca Chica. BEWARE! The vendors are EVERYWHERE and a bit aggressive. If you can, drive another 15 mins. And go to Playa Caribe. Its easy to miss, but more serene. The fact that both the pool and hot tub werent working was very disappointing. They had the option of using Holiday Inn's pool, but of course the day we wanted to go, there was an event that prevented our swim time. Room service took an hour!! We fell asleep waiting on it, and started not to answer the door! We rented a car, which is your best bet in this "sketchy" looking "hood." No one realized we'd be in the hood...and EVERYONE drives like a lunatic! There is no road coordination whatsoever. There are a lot of beggers in the area as well,and they want a tip, even to give directions. There was one man that showed us a restaurant, the pharmacy, and walked us back to the hotel...the next morning, he was hanging around looking for us again! He seemed pretty harmless but, "hide ya kids, hide ya wife, and hide ya husband too" just incase. As a plus, the hotel seemed very business oriented...there were a lot of conference rooms. We will not be back...EVER!...FYI its formally the intercontinental.

  • Stayed: April 2013
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Thank kay k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Crowne Plaza Santo Domingo, responded to this reviewResponded August 30, 2013

Dear Guest Kay K,

Thank you for your comments. We apologize for the inconvenient due to our Pool renovations during your last stay in April 2013. The Pool now was totally renovated and we have one of the best pool area in the City with an awesome Ocean view.

On your next visit we suggest to consult our Concierge about the best places you can visit in the City and around of the hotel. You can find interesting touristic attractions located just 5 minutes walking from the hotel.

We would like to welcome you back and we will assure you that your experience will be totally different.

Sincerely,

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Reviewed August 12, 2013

I am a business traveler to DR since 2006 and have stayed at practically every hotel in Santo Domingo including this one. Previously it was OK, but something happened during my last 3 stays that made me want to place this property on the top list. From the recent renovations to the excellent service and quality, it has become one of the best.

Best breakfast in Santo Domingo and the personnel from the front desk, different bars and even the cleaning ladies are as efficient and friendly as they can be...

Highly recommended!!!

Room Tip: Make sure you get a renovated room.
See more room tips
  • Stayed: August 2013, traveled on business
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Review collected in partnership with this hotel
Thank DLYNCHPR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Crowne Plaza Santo Domingo, responded to this reviewResponded August 13, 2013

Dear DLYNCHPR,

We are delighted you have taken the time to comment on your experience at our hotel. We are glad to know that you were pleased with our service, rooms, food quality and menu, cleanness and with our recently renovated lobby area. It's a great motivation for all our team members to know that you enjoyed your stay.

We look forward to welcoming you on a future stay in Santo Domingo.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2013

I am an organizer for an event in Santo Domingo (coming from Geneva). We were in contact with the hotel from Europe to organize a conference for about 25 people. The staff are super helpful, the venue is very good, the rooms are very nice. I would recommend it! The breakfast/lunch room is lovely with views on the waterfront.

Room Tip: I was on the 10th floor. It was a great room with good cable channels in all languages.
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  • Stayed: July 2013, traveled on business
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Thank GoGlobeTrotting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Guest Service at Crowne Plaza Santo Domingo, responded to this reviewResponded July 29, 2013

Dear GoGlobeTrotting,

We are delighted you have taken the time to comment on your experience at our hotel. We are glad to know that you were pleased with our service, rooms, food quality and menu. It's a great motivation for all our team members to know that you enjoyed in the best Hotel Crowne Plaza of the Caribbean. We look forward to welcoming you on a future stay in Santo Domingo.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2013

I went Intercontinental hotel (now named Hotel Crowne plaza) where i stayed on the 16th floor in the Executive Suite: I had to go upstairs from 15th floor to the 16th, there is no elevator to the 16th floor. Really good suite with sofa, two bathrooms, linving room, minibar, king bed, etc... Each day the breakfast is good, with intercontinental good and multiple foods. The swimming pool is good, the hotel is really clean, the hall is huge and confortable, you can stay there till late at night. Hotel nearby amusements, in front of the amazing Caribbean Sea. At the 15th floor there is such an Amazing view. Have a look at my picture.

Room Tip: Choose a room between 10th and top floor
See more room tips
  • Stayed: March 2013, traveled solo
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Thank Ricky M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Public Relations Manager at Crowne Plaza Santo Domingo, responded to this reviewResponded July 15, 2013

Ricky M.:

We are delighted you have taken the time to comment on your experience at our hotel. We are glad to know that you were pleased with our service, rooms, food quality and menu, cleanness and with our recently renovated lobby area.

It's a great motivation for all our team members to know that you enjoyed the best view in the best Hotel Crowne Plaza of the Caribbean.

We look forward to welcoming you on a future stay in Santo Domingo.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Santo Domingo

Address: Avenida George Washington 218, Santo Domingo 02890, Dominican Republic (Formerly Hotel V Centenario InterContinental)
Phone Number:
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Santo Domingo
#3 Casino Hotel in Santo Domingo
#5 Family Hotel in Santo Domingo
#6 Business Hotel in Santo Domingo
#7 Luxury Hotel in Santo Domingo
#8 Romantic Hotel in Santo Domingo
Price Range: $114 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Santo Domingo 4*
Number of rooms: 196
Official Description (provided by the hotel):
Crowne Plaza Santo Domingo puts you in reach of the New World's fascinating history and the city s modern culture and nightlife. You can walk to the Colonial Zone, the Cultural Centre and the business district, and the main shopping areas are also close by. A 35-minute drive will take you to the Caribbean s best beaches. ... more   less 
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Also Known As:
Intercontinental Santo Domingo
Santo Domingo Intercontinental

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