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“Good example of the Holiday Inn brand”

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Holiday Inn Santo Domingo
Ranked #9 of 77 Hotels in Santo Domingo
Certificate of Excellence
New Fairfield, Connecticut
Level Contributor
481 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
“Good example of the Holiday Inn brand”
Reviewed June 6, 2013

My first stay at this hotel, a couple of years ago, was a mixed experience. Although the staff were friendly and the rooms were pleasant, the check-OUT process was one of the slowest I have ever experienced anywhere in the world! This time, however, the check-out was just as efficient as the check-in and the staff were absolutely excellent: friendly, courteous, efficient.

My suite was spacious, clean and with all expected amenities. Unusually, there was even a choice of coffee makers! The room was equipped with both a conventional filter coffee machine AND a K-cup single-brew machine. That was a nice touch, although, as so often is the case, there were only two packets of creamer - only just adequate for one cup, let alone a second!

The only other slight demerit was the room service menu. For the most part it was good, and ordering room service in the evening was fast, efficient and friendly. The food was good. However, the only way of ordering room service breakfast is to use the door handle list the night before as there are no breakfast options on the room service menu. Instead of using the restaurant, I opted to use the little coffee shop (new since my last visit I believe) and this served delicious coffee and pastries.

I will certainly stay here again.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CastawayKnight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Manager at Holiday Inn Santo Domingo, responded to this review, June 7, 2013
Dear Guest:

Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received great service.

It’s something our Staff takes great pride in, so we value your feedback and thank you for reaffirming our commitment to "Great Hotels Guests Love".

Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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602 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Juan, Puerto Rico
Level Contributor
65 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed June 1, 2013

This is THE business hotel of Santo Domingo. Great location, easy access to go into or out of the city. Small, but yet big enough for what one is looking for. The staff is super friendly and very attentive. The rooms are huge, great air conditioning (a must for the tropics!), great internet service (Free, and they have high speed at reasonable rates). The lobby is small, yet comfy and you will never see a bus load of tourist that wear the same T-shirt. The pool is on the roof, they have nice deck chairs and a few tables. Perfect to wind down with a cold one at the end of the day overlooking the city. The only set back is that there is no cover, so if it rains, you have no choice but to leave.

My two major issues with this hotel is parking. Every time I go, it seems that the taxis have taken an additional space, so you are forced to park way in the back or worse, downstairs! If you are forced to go in the basement, it's dark and there's no security. The elevator goes down to the basement but it's always locked, so if you have luggage or boxes, up the stairs you go. I complain about this every time I go, but it falls on deaf ears. The other issue is the breakfast. The dinning room is large and comfortable, the hot breakfast spread is really nice, so you got something for everyone. The problem is with the basics, toast, coffee and eggs. Although it may seem trivial, but the toaster is so old and so slow it literally takes 10-15 minutes to toast!!! The egg guy, why do hotels insist on having an egg guy? The token guy with the white uniform and tall hat, making eggs, one at a time! So you can imagine what happens when it gets busy! Then there's the coffee guy. The waiters that run around with the coffee pot. Again, great coffee, but they are never looking in your direction, and you have to yell to get their attention. Why not LEAVE the pot on the table? So if you add up the 15 minute toast, another 15 with the egg guy, flagging down the coffee guy...and you only have 30 minutes for breakfast before you have to run out the door....

So if you taxi and don't eat eggs and drink coffee, you're set! Really great hotel with only those two issues. Recommend it hands down.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JamesB191202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Manager at Holiday Inn Santo Domingo, responded to this review, June 7, 2013
Dear Mr. James:

We appreciate your comments and we are pleased to receive your impressions about the experience that has taken in the Hotel. We value your feedback.

Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 31, 2013

It was a surprissed as it was my first time at Santo Domingo and I was expecting the typical Holiday Inn hotel and service and I found a nice hotel, good service and ideal for business with many business areas and availability for meetings.
Althouhg is not cheap I believe it worths the price.
BREAKFAS: you can find everything you'd want. Good service. Coffe could be better.
BED: very comfortable with different pillow options (nice detail for my back) and good
WIFI: good performance for free wifi and you can also buy a an option for better perfomanced (does not worth it, use the free one)
GYM: Not so big but every time I was there find free machines
Good location, near good options to have dinner and close to the AGORA MALL.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GSCBuenosAires
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Manager at Holiday Inn Santo Domingo, responded to this review, June 7, 2013
Dear Guest:

We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel. It's something our Staff takes great pride in, so we value your feedback.

Holiday Inn Santo Domingo is characterized as modern, fresh and technological. Since its opening, on October 5, 2009, became the Hotel model for future structures in Latin America and the Caribbean, since it was constructed according to the guidelines and renewed standards of the Holiday Inn brand.

Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santo Domingo, Dominican Republic
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 27, 2013

The hotel is beautiful and very modern. I was there March 29 and stayed in the executive floor. It was very quiet and made it easy for me to rest. The food was also very good. The staff speaks English and everyone was very friendly. Here one could only give all of the points, because the service was great. Wether at the front desk, in the spa, at level 2, in the area of the room cleaning or in the restaurant one was courteous and there were all wishes fulfilled. Big thank you from our side of the guy at the pool bar for the great service!!

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank YasmelMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Manager at Holiday Inn Santo Domingo, responded to this review, June 7, 2013
Dear Guest Yasmel:

Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received great service.

It’s something our Staff takes great pride in, so we value your feedback and thank you for reaffirming our commitment to "Great Hotels Guests Love".

Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Louis, MO
Level Contributor
115 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed May 17, 2013

Holiday Inn is going strong here. This is my 2nd visit in 2 yrs and was 3 nights. Mid sized property feels like boutique due to smallish lobby, front entrance, and fitness ctr. Address on Abraham Lincoln means that space is tight and cost of real estate is not cheap.
BED: very good and the updated H I decor. Only hitch was burnt bulb of bedside lamp which got fixed after my 2 nd call.
WIFI - worked beautifully; TV had many channels of US and Intl kind, as well as local.
Gym- feels cramped with too many machines but they were working well.
Pool- needs more than 2 umbrellas as the shade is limited on top floor. Views are great, pool is mid sized/ small but enough to do few laps alone. Not large enough to do laps if others are in water. Ordered a sandwich but note that the chicken sandwich is not a fillet of breast meat as I thought (or I misread it?) but a patty of ground meat or such/ not much chicken flavor here. Not spectacular but tasty enough for lunch.
Location: central and excellent. Large and new AGORA MALL is 10 min walk; next door is Colmado for a soda or beer; down from that is a shopping center with Pizzarelli and another coffee shop.
Brkfast at H I: quite good and fairly priced.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JES006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Manager at Holiday Inn Santo Domingo, responded to this review, May 20, 2013
Dear Guest:

Thank you so much for your review of our hotel and we appreciated your visit from St. Louis. We are pleased to hear you enjoyed your stay with us and that you feel you received great service.

The hotel is characterized as modern, fresh and technological. Since its opening, on October 5, 2009, became the Hotel model for future structures in Latin America and the Caribbean, since it was constructed according to the guidelines and renewed standards of the Holiday Inn brand.

Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Punta Cana, Dominican Republic
Level Contributor
178 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed May 7, 2013

My husband and I go very often to Santo Domingo, either for work or some social events and we normally stay in this hotel.

Is all we need: good space rooms, very cleans, great sleep quality, close to everything and everywhere (specially on a city full of transit, being in the middle of all is mandatory for me!), great service! the breakfast is delicious!

I recomend it to all of my family and friends, and all of them who has come, agree with me!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Leah I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, Manager at Holiday Inn Santo Domingo, responded to this review, May 10, 2013
Dear Guest Ms. Ilia:

Thank you so much for your review of our hotel and we appreciated your visit from Punta Cana. we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel. It's something our Staff takes great pride in, so we value your feedback.

Holiday Inn Santo Domingo is characterized as modern, fresh and technological. Since its opening, on October 5, 2009, became the Hotel model for future structures in Latin America and the Caribbean, since it was constructed according to the guidelines and renewed standards of the Holiday Inn brand.

Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
136 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed April 28, 2013

I stayed here while on business and was very impressed by this hotel. It even has a spa - though unfortunately I couldn't get a booking there as they were full up when I arrived.

Clean and comfortable, I very much recommend it.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MsHellfire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGS, General Manager at Holiday Inn Santo Domingo, responded to this review, May 2, 2013
Dear Guest:

We appreciate your comments and we are pleased to receive your impressions about the experience that has taken in the Hotel, we value your feedback.

Holiday Inn Santo Domingo is characterized as modern, fresh and technological. Since its opening, on October 5, 2009, became the Hotel model for future structures in Latin America and the Caribbean, since it was constructed according to the guidelines and renewed standards of the Holiday Inn brand.

Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Santo Domingo

Property: Holiday Inn Santo Domingo
Address: Av Abraham Lincoln 856, Santo Domingo 3164, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Santo Domingo
#3 Business Hotel in Santo Domingo
#3 Family Hotel in Santo Domingo
#5 Romantic Hotel in Santo Domingo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Santo Domingo 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
The Hotel Holiday Inn Santo Domingo, located in the Business District on Santo Domingo city, welcomes business and leisure travelers. Our Hotel is conveniently located within walking distance of numerous large companies and important corporate buildings. In addition, families and business travelers will enjoy the complete list of restaurants, bars, disco, shopping centers among other interesting attractions located within a short walk of the hotel. ... more   less 
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Also Known As:
Holiday Inn Santo Domingo Hotel Santo Domingo

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