I'm Platinum in SPG, Diamond in both Hyatt and Hilton, and originally was quite excited at my first experience of Accor brand throught his hotel, but I ended up with disappointed in their service.
Just after I took shower, while I was in the middle of wearing clothes, some hotel staff entered without knocking, saw me half naked, started laughing loud and left the room without apologizing. I was stunned, first at the occasion itself, and second how the hotel is treating the guest especially when it was obviously unacceptable occasion. I immediately complained to the duty manager and she agreed that this should had not happened and would see what she could do with her general manager of the hotel.
The general manager came up with a free drink coupon with a letter. The coupon, however, was cleaned by the housekeeper another day. So I feel that I was humiliated by this hotel even twice.
Rooms are more tourists friendly, not for business travellers. Room with historic structure are interesting, but internet is slow and room is too dark. A/C is strong and a bit noisy, so at night I had to get up to turn off A/C.
Still the hotel has a great location for tourist - heart of colonial town. Very easy access to the historic town and safe to walk around. Lots of restaurants and bars around.
However, I won't return to this hotel again.
- Official Description (provided by the hotel):
- In the heart of the colonial quarter of Santo Domingo, set among remarkable buildings, stands the Hodelpa Nicolas de Ovando hotel, the former home of the Governor of the same name, a contemporary of Christopher Colombus. Built on the first paved street of the New World, where beautiful Spanish ladies strolled to display their rich costumes, the hotel's guests will enjoy an outstanding stay in a unique place where the stones, patios and fountains will take you back in time. ... more less
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- Also Known As:
- Hostal Nicolas De Ovando-Mgallery Hotel Santo Domingo