I have stayed in the hotel twice, in November 2012 and this past weekend from 29th May to June 2nd. The first stay was good, with the concierge going out of his way to assist my girlfriend, who had arrived a few hours before me. On the basis of that first trip I would hav given the hotel a 4-start rating. However, on my second trip, the lustre faded. Issues: 1. On the Saturday night, I asked the male concierge to book a local restaurant for my girlfriend's birthday celebration. That night, we walked to the restaurant, to be told by the doorman that the restaurant was booked for a private event and there was no booking in our name. We then had to walk quite a distance in the dark to find an alternative place to eat. The concierge left no message for us in our room, and when we complained the next day the other concierge on duty just said sorry but did nothing to make up for an absolutely spoiled evening. 2. The day before, the female concierge had arranged a cab for us to visit the Blue Mall, which is a complimentary service, but she was quite insistent that we must visit the Cartier store (obviously she was on commission) and also she did not give us the ticket for the taxi driver, which led to quite an embarrassing situation when we arrived at the mall. She also made an inappropriate comment to my girlfriend, who was carrying a Carolina Herrera handbag, saying "you have a lot of money to buy that bag" 3. When I booked the room (on booking.com) I specifically requested a room above the ground floor, since the windows open onto Calle las Damas, a busy tourist thoroughfare. However, on arrival we were allocated 3007, which is adjacent to the room we had (also booked on booking.com) on our last trip. Therefore, our privacy was again compromised. 4. Our room was infested by flying termites. The morning after our first night, after the cleaner had been in, we had 6 insects in our sink and others in the shower. Over the next days we saw many in our room. in fact, when I wore a shirt that was stored in the wardrobe I felt bites and quickly removed my shirt and a termite fell out. I had 5 large marks (looked like large mosquito bites) on my neck, shoulder, stomach and arm. 5. We had room service on many occasions, and always after eating I immediately put the food cart outside our door to reduce any possibility of insect activity. However, the cart was still there more than 12 hours later on 2 occasions. We actually found this quite amusing, since throughout our stay we would be disturbed 3 or 4 times during the day, by staff wanting to check the minibar or clean our room before 09:30 when we were still sleeping!
My overall impression is that we were treated like second-class citizens. We were allocated a damp, insect-ridden room on the ground floor that opened onto a busy street, the concierges made inappropriate comments and ruined what should have been a special evening and our dirty dishes were not cleared up for many, many hours. I assume this lack of attention from staff is because we decided to save a bit of money by taking advantage of good rates through booking.com. However, having paid over $600 for 4 nights I expect to receive the same level of service as any other guest, especially as a repeat customer. Despite the fact that I work in Haiti and will be travelling frequently to Santo Domingo over the next 24 months, we will definitely not go back.
- Official Description (provided by the hotel):
- In the heart of the colonial quarter of Santo Domingo, set among remarkable buildings, stands the Hodelpa Nicolas de Ovando hotel, the former home of the Governor of the same name, a contemporary of Christopher Colombus. Built on the first paved street of the New World, where beautiful Spanish ladies strolled to display their rich costumes, the hotel's guests will enjoy an outstanding stay in a unique place where the stones, patios and fountains will take you back in time. ... more less
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- Also Known As:
- Hostal Nicolas De Ovando-Mgallery Hotel Santo Domingo