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“Great Place to stay”

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Dominican Fiesta Hotel & Casino
Ranked #18 of 78 Hotels in Santo Domingo
Certificate of Excellence
Santo Domingo, Dominican Republic
1 review
“Great Place to stay”
Reviewed March 21, 2014

The Dominican Fiesta is a great hotel located in a very nice residential area, has nice gardens and pool area, provides good service and has very attentive staff. There's a supermarket close by, which is always helpfull. All in all, it's a nice hotel to stay in Santo Domingo, whether you're on a business trip or on vacations.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityC_13, Director General at Dominican Fiesta Hotel & Casino, responded to this review, March 31, 2014
Dear Guest,
Thank you so much for your kind review.
We´ll keep the hard work in order to make our Guest´s stay as pleasant as possible.
Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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545 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Oakton, Virginia
Level 6 Contributor
226 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed March 12, 2014

Stayed in the Fiesta on two separate occasions while in the D.R. for 6 days on business. Total of four (4) nights in the Fiesta. Very clean, good staff, great WiFi coverage throughout hotel and spacious rooms.
Check in and check out time was ridiculously long (average 20 minutes). Even the staff that appeared to be experienced could not do a fast check in.
The workout room/sauna/hot tub area is great but very popular with locals during peak times (7a-9a and 5p-7p) who apparently belong to the gym.
For anyone who likes to go jogging/running, the City closes the 4 lane highway behind the hotel at rush hour for exercise. Thousands of people walk, run and bike on the closed highway for a few miles. It is very safe and a fantastic place to exercise.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Howard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityC_13, Director General at Dominican Fiesta Hotel & Casino, responded to this review, March 13, 2014
Dear Guest,
Thank you! It´s been an honor to have you here with us at the Dominican Fiesta Hotel & Casino.
We´ll work hard to make the Check In process faster. We hope that in your next visit we´ll be able to provide you with the service that we´re intended to give our guests.
Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Level 6 Contributor
361 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed March 6, 2014

I recently stayed here for one night on a business trip to SD. It was just okay, and I would probably not choose to stay here again.

The check-in process took about 25 minutes as there was only one person at the front desk at 9pm.

The lobby is nice, but the hallways are run down and the room looked like it had seen better days. The carpet had several large stains and looked old.

The bed was comfortable, but there was only one throw pillow on each bed. I prefer to sleep on a clean pillow, not a commonly used throw pillow. I remedied this by putting a towel over top of it, but since the towels were all scratchy and rough, this made for a pretty uncomfortable night.

Noise was also an issue as the walls are very thin.

Overall, it's OK. Probably won't be back.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manilapacman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityC_13, Director General at Dominican Fiesta Hotel & Casino, responded to this review, March 13, 2014
Dear Guest,
Thank you for taking your time to write about your experience in our Hotel. You can be sure we´ll take good note of your review. The Check In process must be faster, as yours isn´t the first comment about it that we receive. Acknowledging our weaknesses is the first step to improve our service. We´re working hard in this matter.
As per the pillows, we have extra pillows inside the closet and the In.Bed pillow menu so you can be able to ask for another type of pillow.
Thank you again for your experienced review. It will help us for sure!
Best regards from Santo Domingo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farmington Hills, Michigan
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 22, 2014 via mobile

The hotel is in a nice residential area. The pool, room and lobby are nice. We stayed on the executive floor and enjoyed the cocktail hours and breakfast with the lovely view. We did find that we did need a cab for most things, although we did find some nice restaurants within walking distance. We could the stag to be very nice. If English was a problem for someone they would find a staff person who could translate.

Stayed February 2014, traveled as a couple
Helpful?
1 Thank Clony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityC_13, Director General at Dominican Fiesta Hotel & Casino, responded to this review, February 26, 2014
Dear Guest,
Thank you so much for your kind review.
We´re glad to read you enjoy your stay and we´ll keep working to improve our service, specially training our staff to improve their English level.
Thanks again for your time!
Regards from Santo Domingo!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westchester, New York, United States
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 5, 2014

Booking through Orbitz(big mistake), we thought that the hotel had a Casino & Club, but when we got there on 12/26/13 both were closed! False advertising! The hotel is not close to anything, we were in the middle of nowhere had to take taxi's all over(expensive). The bar at the hotel was small, and the service was not good. Should have went to an all inclusive!!

Room Tip: The shower is awkward, the entire floor gets wet when showering, there isn't any vent in the bat...
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank prettyeyes1025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityC_13, Director General at Dominican Fiesta Hotel & Casino, responded to this review, January 16, 2014
Dear Guest,
Thank you for taking your time to write about your experience in our Hotel.
As you mention, the Casino, managed by an external company, is temporarily closed.
The Hotel Management has taken the decision to provide shuttle service to our guests to the nearest casino while in our service is restored.
Reviews like yours make us do our best to amend our mistakes, always looking for the satisfaction of our guests.
Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bronx, New York
1 review
Reviewed January 3, 2014

the hotel is in the middle of nowhere, where ever you go you have to take a taxi and haggle for price or you will get ripped off. the casino is closed, the club is closed. the rooms smell musty and the service stinks all thanks to orbitz..

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Priscilla C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityC_13, Director General at Dominican Fiesta Hotel & Casino, responded to this review, January 16, 2014
Dear Guest,
First of all thank you for taking the time to write about your stay at our Hotel.
As the casino, managed by an external company, is temporarily closed, the Management has decided to provide transportation to the nearest casino while our service is restored, on request.
We really appreciate our guest´s comments and see them as an way of improvement.
Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waedenswil, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 13, 2013 via mobile

The hotel is looking nice at pictures, but is old. Is really far away from centre, no busses. Taxis which were called from hotel charged three times the amount they should.

When I complained about the card which was not working for the elevator I got a card which didnt work neither... if you like to take an additional person to room (even if you reserved a double room) you have to pay 50 bucks additional.

Not all of hotel crew speak english. And worst, at Pool you couldnt stay for long. Was too loud, everywhere they are building new hotels or make renovation.

Like everywhere in Santo Domingo no access to lake or beach. Very disappointing everything!

Stayed December 2013, traveled solo
Helpful?
1 Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityC_13, Director General at Dominican Fiesta Hotel & Casino, responded to this review, December 16, 2013
Dear guest,
Thank you for taking the time to express your comments about your stay in our Hotel.
We´ll try to explain our point of view in every item.
Regarding taxis, it´s an external company, as stipulated in our directory, whose prices are presented to the Ministry of Tourism in the country.
Please accept our apologies for the situation of your room key. We have had problems with the readers in the lifts that fortunately has been solved.
If your room was reserved as a double, the second person must present at the Reception his/her ID for the record, and must not be charged extra for this person. All other guests occupying the room must pay the appropriate fee and submit their ID.
About the construction noise in the area, they´re regulated by the authorities and is a situation that we regret not being able to manage when established schedules are respected.
We´re sorry for any inconvenience!
Best regards from Santo Domingo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dominican Fiesta Hotel & Casino

Property: Dominican Fiesta Hotel & Casino
Address: Anacaona 101 Avenue Calle Cibao Oeste | Sector Los Cacicazgos, Santo Domingo 11108, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Santo Domingo
#7 Casino Hotel in Santo Domingo
#11 Family Hotel in Santo Domingo
#12 Romantic Hotel in Santo Domingo
#14 Business Hotel in Santo Domingo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Dominican Fiesta Hotel & Casino 3.5*
Number of rooms: 298
Official Description (provided by the hotel):
Located in the finest residential area of Santo Domingo, this sophisticated hotel has 298 rooms with all modern conveniences. A few minutes from the colonial part of town, its location, along with the art facilities and quality, offering the perfect environment for the discerning traveler looking for comfort and style in the heart of Santo Domingo. The Dominican Fiesta Hotel & Casino has all the facilities and services necessary for an unforgettable: 24 hour reception, currency exchange, fax and telephone service*, Laundry*, increases in category (upon availability)* and much, much more. *Additional cost. 298 spacious, elegant and equipped with all modern luxuries. Executive floor with check-in and check-out private, cocktail hour and more. Large pool with separate children's area, sports and fitness. 24-hour room service, Casino, delicious restaurant and bar for entertaining. ... more   less 
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Also Known As:
Dominican Fiesta Hotel And Casino
Dominican Fiesta Hotel Santo Domingo
Hotel Dominican Fiesta

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