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“For the price, you can expect better” 3 of 5 stars
Review of Hotel Santo Domingo

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Hotel Santo Domingo
Ranked #38 of 79 Hotels in Santo Domingo
Antwerp, Belgium
Level Contributor
188 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“For the price, you can expect better”
3 of 5 stars Reviewed February 2, 2014

In the Dominican republic, it's possible to do better than this hotel does for the price. Everything is OK, some things, like the breakfast buffet, are better than OK, but for the price customers are entitled to expect a little better. The rooms are not bad, mine was certainly large enough, but with very little light, and a strange shape due to the ceiling on two different levels. Also the hotel was not particularly efficient or quick in solving a problem with my credit card, swallowed by a cash dispenser near reception, and certainly did not give a reassuring impression (in the end it was alright, though). Location not bad, but some way out of the centre and away from the nightlife.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Kindziara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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87 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 3, 2013

As a woodworker, loved the expansive use of hardwoods. My wife and baby also like the spaciousness of the rooms and the staff was very friendly and kind to us, with opening doors and lending help even fixing natural fresh squeeze juice for our 9 month old. I hope they reuse the- now hard to get and expensive hardwoods by reworking and restaining them. A good renovation could make this a beautiful place again. Carpets, curtains, wallpaper, bathrooms ,beds, and pillows(the worst item) need replacing. We stayed Nov-early Dec 2013. Hope to come back someday after the remodel. Thanks to the staff for their great service. Good luck and success on the remodel.

Room Tip: Rooms on south side are quieter, but the ocean side has better views,great balcony.
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank gilindyjania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 21, 2013

The hotel needs a renovation (it may have been great 30 years ago). Rooms are horrible, full of dust, carpets full of stains and not even attached to the floor anymore. Wall papers are full of stains, furniture is old. And I've seen many rooms. You can't open the window and there's no air circulation in the halls as well. It smells bad. Luckily I had a room with a balcony that I left open all the time. Pool was ok, the restaurant has decent food, staff is great. When I asked to have a room like the pictures on the website they told me if they posted the truth no one would come. Excuse me????!!! They are about to close, so do not hope for renovation. Do not recommend. Would no go back. Stayed as much time as possible away from the hotel.

Room Tip: stay away of this hotel. But if there is no way, choose a room with a balcony and with ocean view. A...
See more room tips
  • Stayed September 2013, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Isadora_Furt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestManagerHSD, Owner at Hotel Santo Domingo, responded to this review, October 24, 2013
We appreciate your comments about our hotel services.

I inform you that we will be doing a thorough remodeling earlier this year. All the points raised in his comment has been taken, We hope to have you here with us, in the near future.

Best Regard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Santo Domingo hotels

Tampa, Florida
1 review
4 of 5 stars Reviewed October 10, 2013

I have stayed at much, much worse for much more money...especially in the Caribbean. If
faded grandeur is what you want this is your place. The hotel was empty so I guess I was
given one of the balcony rooms overlooking the Malecon. It was huge. Everything worked--
TV, WiFi, Shower, AC (with a vengeance). Absolutely no complaints. It would make a
great set for an Eric Ambler or Graham Greene movie.
Mike Gray

  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rye, United Kingdom
Level Contributor
168 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed September 5, 2013

I was booked there for my business stay in Santo Domingo. Large outdated business place, full of local visitors, in conference and the like. OK but need some modernization and far from Old City. I would have prefer a renovated old Inn downtown.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Jean-Paul88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Providence, Rhode Island, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 21, 2013

Yes it might need a bit of renovation but I wasnt staring at the ceiling I was enjoying the great pools and there sauna which was very sanitary. Stayed at the last floor which requires a key to go up. as soon the elevator doors open you have a coffe machine and unlimited liquor. The rooms we had was amazing with the ocean view. Loved the fact the la malecon street is right across from the hotel and it is safe to walk the strip. maids and helpers are great with providing extra towels or nesecities with out being judgemental. Complimentery Breakfast is amazing with true dominican food, Its no fun when others hotels deny the opportunity of enjoying there cultures. Great price and close to the strips and easy driving to boca chica.

Room Tip: Choose the Last Floor and ocean view for the better thrill
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Darwin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey City, New Jersey
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed April 25, 2013

The hotel was nearly empty when I stayed and I enjoyed the peacefulness. The staff was fantastic with a special mention to Sr. Martinez. The pool was empty and a lovely place to relax.

HOWEVER, the place is falling apart, haha. Virtually everything is in need of a serious upgrade. For this reason, it is way too expensive for what you get. I left after one night for this reason.

Location is not that good either unless you rent a car. Be prepared to spend tourist prices on taxis, generally $10. Some will negotiate, others won't.

  • Stayed April 2013, traveled solo
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank jook_savages
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Santo Domingo

Property: Hotel Santo Domingo
Address: Av Independencia esq Abraham Lincoln, Santo Domingo 10127, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #38 of 79 Hotels in Santo Domingo
Price Range (Based on Average Rates): $$
Number of rooms: 215
Official Description (provided by the hotel):
International travelers have discovered a warm, elegant place they call “home” when traveling the Santo Domingo. A place that blends classic European styles of yester-year, with the needs and desires of the 21st century traveler. With interiors rich, native mahogany woods, verdant tropical foliage and renowned Dominican hospitality it’s a place that invites you to come for business or pleasure, the Hotel Santo Domingo.Just 30 minutes from Las Americas International Airport (code SDQ) and located on the picturesque Malecon, Santo Domingo’s ocean front boulevard is the beautiful, Hotel Santo Domingo. Surrounded by 14 acres of lush tropical gardens, the Hotel Santo Domingo’s comfortable and oversized guest rooms, along with its executive security features - such as the Excel Club Floor and private helipad, have made this stately Hotel a favorite place to stay when traveling to the capital city. Renowned for its service, facilities and fine cuisine, a stay at the Hotel Santo Domingo is an …extra-ordinary experience! ... more   less 
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