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“Good Location - Wonderful Stay”

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Boutique Hotel Palacio
Ranked #14 of 77 Hotels in Santo Domingo
Certificate of Excellence
NC
Level Contributor
159 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
“Good Location - Wonderful Stay”
Reviewed November 17, 2013

After 9 days at a Punta Cana AI resort, we stayed 3 nights in this charming, restored property. We had watched the TA reviews and choose the property based on history and the location. If you wish to experience Colonial Zone while staying in a historical property, the Hotel Palacio is an excellent choice. It is just steps (half a block) from Calle El Conde. The Jumbo supermarket on the corner is very convenient for purchases.

We booked a Superior King on the hotel’s web site that included free breakfast. When we arrived, we were told it was not included. Luckily we had printed the web page containing the description and this was honored by the receptionist without any problems.

We found the room very clean, quiet spacious, working AC, and a large bathroom with hot water. The beds were quite comfortable. Our room had a high ceiling and a safe box located in the closet. We had a courtyard facing room and the balcony hallway overlooking the courtyard was a lovely place to sit and relax.

Breakfast was very good and included eggs, breakfast meats, cheese, pancakes, assorted breads/rolls, fruit, cereal, juice, milk and coffee. The wait staff and chef were very attentive to the guests. The outdoor patio is a nice place to dine.

We had dinner at the hotel restaurant on our first evening and this was also good.

The rooftop pool although small was very clean and nice place for a quick dip.

Our maid was excellent and the room was well kept during our stay.

The reception staff and the security were friendly and very helpful.

To all of the Hotel Palacio staff, thank you for a most enjoyable stay. We hope to return again soon.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MellynnNc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joachim W, Manager at Boutique Hotel Palacio, responded to this review, November 23, 2013
Dear guest,

Thank you very much for taking the time to write a feedback after your stay at our Boutique Hotel Palacio. With pleasure we read, that you enjoyed your stay in our Hotel and that we could exceed your expectations. Looking forward to your return visit.

Best regards,

Rosemary de Leon E.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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678 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
  • Dutch first
  • English first
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English first
Southern Indiana
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 15, 2013

We loved the Hotel Palacio! The entire property is gorgeous! The public spaces are full of stunning antique architecture. The rooms were gorgeous too. The bedding was very luxurious. The great supply of hot water (not common in the DR) was wonderful. All of the staff were very kind and helpful. The breakfast buffet was delicious and had many options. The location within the colonial district was prime.

My only critique was that we booked through Orbitz and their website's info on this hotel stated that the breakfast buffet was included and free. However this hotel only gives the breakfast free with certain priced bookings and ours was not one of them. We were able to pay the $6 (US) per person which the buffet was worth. Just be cautious where you book and pay attention to whether it includes the free breakfast if that is something you want. I read another review from someone that booked through Hotels.com and had the same issue.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OutdoorGirlNurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joachim W, Manager at Boutique Hotel Palacio, responded to this review, November 23, 2013
Dear guest,

Thank you for taking the time to share your past experience at Boutique Hotel Palacio. We are delighted to see that you appreciated our good location, for mentioning our delicious breakfast buffet and our friendly staff; we look forward to your return visit!
Best regards,

Rosemary de Leon E.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Romana, La Romana, Dominican Republic
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 10, 2013

The hotel room was large enough to fit our family of 5, clean, airconditioning and bar fridge. The only thing missing was no tea / coffee in the room BUT there is complimentry brewed coffee in the lounge area of the hotel. Our family enjoyed our short stay here. There are many restrauants nearby and a supermarket on the corner of the block. The breakfast was yummy and they make the best pancakes. They do not charge for the children to eat breakfast so it was super cheap for all you can eat breakfast for the 5 of us. You can´t do laps in the pool but the kids had fun and it´s enough to relax in. The staff were helpful and kind to us.
This is our choice of hotel in Santo Domingo and will stay again.

Room Tip: The bottom floor has the restrauant right outside your room so if you go to bed early choose the nex...
See more room tips
  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joachim W, Manager at Boutique Hotel Palacio, responded to this review, November 14, 2013
Dear Guest,

Thank you very much for your nice review. We are delighted to read that you and your family enjoyed your stay at our Hotel. Thank you very much for mentioning our delicious breakfast buffet and our friendly staff. Hoping to welcome you back soon again.
Best regards,

Rosemary de Leon E.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago de los Caballeros, Dominican Republic
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 9, 2013

On a business trip to Santo Domingo I stayed at this lovely hotel, is very well located in the colonial zone in the city, everything is nearby, all the major sightseeing places. The area has very good restaurants.
The Hotel Palacio is a 3 star hotel set on a colonial building and offers nice room, nice bathroom, clean and a decent brakefast.
This hotel is ideal to spend a few days to really enjoy the area, nice staff and a good price.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spmcruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joachim W, Manager at Boutique Hotel Palacio, responded to this review, November 14, 2013
Dear Guest,

Thank you for taking the time to share your past experience at the Hotel. We are delighted to see that you appreciated our good location. Thank you again for posting a review; we look forward to your return visit!

Kind regards ,

Rosemary de Leon E.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 7, 2013

Hotel and rooms are generally clean and peaceful. Modern bathroom was a great surprise.
Cleaning ladies have a tendency of barging in without notice.
Don't have breakfast at the hotel... much better options exist right around the block.
Gym is very basic and pool is small but I was just happy that they were there.
Excellent location. Good price.
Front desk lady was extremely helpful. She didn't smile much but did more than the normal share to assist. LEt them get a taxi for you. It'll be much cheaper than the ones outside the hotel.
All in all, a good spot for a pitstop of a few days..

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 4reveryoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joachim W, Manager at Boutique Hotel Palacio, responded to this review, November 14, 2013
Dear Guest,

Thank you very much for taking the time to send valuable comments about your stay at our Hotel.
About the happening with the cleaning ladies we will talk with the personal in charge to doesn’t happen again.
Our hotel offer buffet breakfast but it is extra charge except in the suites room categories that they have included.
We look forward to your return visit!
Kind regards,

Rosemary de Leon E.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed October 6, 2013

Stayed at this hotel on September 20th, and we were treated like royalty. The front desk was very hrlpful, whether looking for a restaurant, church, or the bus terminus. It is ideally located in the Colonial Zone, in the tourtist area, which is full of history. Would recommend this hotel to all.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sylvio D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joachim W, Manager at Boutique Hotel Palacio, responded to this review, October 9, 2013
Dear guest;

Thank you for your nice review. We do our best to satisfy our guests and it is even better if we exceed their expectations. Hope to welcome you soon again,

Rosemary de Leon E.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Daytona Beach, Florida
1 review
Reviewed October 1, 2013

As a middle of the road traveler looking for the best deal WITH amenities, this is it!
From the moment I walked through the door, I knew this place was special. The interior courtyards are spellbinding. Our room was large with great AC and the bath was updated in marble and had plenty of hot water. Just outside our door was a "living room" with It's own library. Fascinating portraits of early explorers grace all the walls.

The free breakfast buffet from 7 - 10 was never-ending, with special orders at no extra cost.
After an easy walk to all the local attractions (including the malecon) it was great to come home and lay out by the roof top pool.

Some of the front desk seemed a little less used to travelers questions and needs, but it was made up by the security guys who always had an answer and a smile!

I am going back in February!!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank muddcat2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joachim W, Manager at Boutique Hotel Palacio, responded to this review, October 2, 2013
Dear Guest,

Thank you very much for such a lovely review of the hotel, we feel very satisfied with our work when we receive such feedback. we are pleased that you felt good in our hotel and can not wait to see you again here to continue offering our best service.

Best regards,

Rosemary de Leon E.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Boutique Hotel Palacio

Property: Boutique Hotel Palacio
Address: Calle Duarte 106 | Colonial City, Santo Domingo 10211, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Best Value Hotel in Santo Domingo
#6 Romantic Hotel in Santo Domingo
#9 Family Hotel in Santo Domingo
#17 Business Hotel in Santo Domingo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Boutique Hotel Palacio 3.5*
Number of rooms: 44
Official Description (provided by the hotel):
Hotel Palacio, located only two blocks from the Cathedral Primada of America and right in the center of all historical and cultural attractions of the first city ever built in the New World. The monuments, museums, classical and modern art exhibits and concerts will add interest to your stay in this magical city. ... more   less 
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Also Known As:
Palacio Hotel Santo Domingo
Palacio Santo Domingo

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