My husband and I stayed at this hotel from dec 28-jan 1 celebrating our anniversary. If u are looking for the hilton please go elsewhere. This hotel gives you a warm and welcoming feeling. We had a few problems- 1. Our jacuzzi was not working properly 2. Noise from the street 3. No wash cloths only hand towels. The staff was GREAT! We had a problem with noise the first night (side street there are apts across from hotel) and we wanted to change rooms and the overnight clerk had no clue what I was saying. My spanish is next to none so that was very frustrating. The next day was better. The hostess spoke with the person causing the noise and we did not have any problems the rest of our stay. Wow can we say customer satisfaction!!! Another hostess saw us in the city (off duty) recognized us and asked if we were ok and if we needed assistance with anything. They made our first stay in the DR an amazing one! Even if the city got overwhelming we knew we could retreat to the safe comfort zone aka hotel palacio. Food was ok. We had the senior suite so of course the room was lovely and spacious. Housekeeping was great nothing went missing and they cleaned promptly and efficiently. Give them a chance and you won't be disappointed!
- Official Description (provided by the hotel):
- Hotel Palacio, located only two blocks from the Cathedral Primada of America and right in the center of all historical and cultural attractions of the first city ever built in the New World. The monuments, museums, classical and modern art exhibits and concerts will add interest to your stay in this magical city. ... more less
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- Also Known As:
- Palacio Hotel Santo Domingo
- Palacio Santo Domingo