I stayed at this Barcelo for the first time in December in order to be more conveniently located near friends and certain other conveniences in the city and was sorely disappointed in my decision. I've been visiting Santo Domingo for nearly 10 years now and have experienced a number of fine hotel properties in the city. This was among my worst experiences ever.
The service staff was often cold, aloof, and slow in responding to service requests in general, from the club level reception to the pool area to housekeeping to the restaurant staff. I bizarrely felt as if they believed that they were doing me, the paying guest, a "favor" to attend to needs or requests. Also, the club level room that I had on the 9th floor was worn and dingy. The worn, dirty carpet frightened me to the point of always wearing my Haviana sandals in the room. I will admit that the actual shower and fixtures were pleasant, but the stone counters in the bathroom seem not to have been polished properly in ages.
At the pool each day, obtaining pool towels was consistently a saddening adventure with the promise of "more towels in five minutes" actually requiring 30 to 45 minutes. And poolside service was equally abysmal, slow, and devoid of any pleasantries. Once, it took nearly 40 minutes for my son's hamburger to arrive and the staff member couldn't understand why that might be a problem as she openly smirked at my inquisition about the delay.
Lastly, on my full day at the hotel, my Blackberry was stolen from my room. When I tried to report it to the club level staff, no one seemed particularly concerned to provide any significant assistance or insight. And the promise to follow up with me via email or by phone following the famous "investigation" that was to ensue has actually never happened, even 30 days later. By comparison, I once left a phone in a taxi upon arrival at a hotel in Rio de Janeiro and the staff pulled the security tape to tract down the taxi company and successfully retrieve the phone.
I cannot recommend this hotel on any level and warn others to make much wiser decisions than I by avoiding it altogether.
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- Also Known As:
- Barcelo Santo Domingo Hotel Santo Domingo
- Barcelo Hotel Lina
- Hotel Lina Santo Domingo