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“The devil is in the details”

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Barcelo Santo Domingo
Ranked #11 of 80 Hotels in Santo Domingo
Certificate of Excellence
Reviewed August 26, 2012

I will begin with the good points if this is what you are looking for: centrally located within the city, a retro decor for the lobby and a beautiful pool area. For me a 5 point rating means so much more, its attention to detail beyond the lobby, its the staff service, its the amenities and the food. The staff was serviceable at the front desk and tried to accommodae us when we asked for another room. But after looking at another we determined it would be a waste of time. The room well lets start with the rug with cigarette burns (for the nonsmoking room), ripples and patched up. We found out that the hallway rug had ben recently replaced and they rolled the industrial brown rug from the hallway to the interior entrance of the room. They did not waste money on an interior decorator in the room that is for sure. The coverlet had a whole in it. They simply do not provide washcloths, only 2 bath towels and 2 hand towels and we had to asked for the floor mat. We had a few bites to eat at the pool area and the service was deplorable, my husband asked for a beer and they gave him a "light" beer when he stated he had not requested light, they simply said that's what we have. We opted not to include the breakfast, thank goodness! One morning we went to the cafeteria/restaurant for coffee and coffee cake/pastries for breakfast. The cakes were dried and just simply awful!, although the service was nice. We had to pay for the wi fi $10 per day, but we were informed that on certain rooms this is included if you are in the more expensive rooms. The bathroom was lovely in marble, great shower even though the temperature at time was uneven.

  • Stayed: August 2012, traveled as a couple
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Thank Nonconformist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloSantoDomingo, Director of Sales at Barcelo Santo Domingo, responded to this reviewResponded November 27, 2012

Dear Traveller,

Thank you for taking your time to write this review for Barcelo Santo Domingo.
First of all we apologize for the delay in giving you a proper response.

We lament the experiences you and your husband had to go through. And even when this is no excuse, your comments do help us improve greatly. At Barcelo Santo Domingo we aim to keep all our guests satisfied in order to justify our stars.

Hopefully you will consider us again and notice the improvements reached by this review.

Please don´t hesitate to let me know if you have any other comments or general inquiries.

Best regards,

Katiuska Mendez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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453 - 459 of 1,564 reviews

Reviewed August 21, 2012

We booked a suite and after queuing at the front sk we were whisked up to a speedy executive check-in on the 9th floor. No queue but incredibly slow. The room was very comfortable, good value and quite large. We booked the half board option as we didn't know the city, and it was a good job we did as the hotel is central to nothing !!!!!
We went to the restaurant and said we had half board and we proceeded to sit down and order from the menu. The service was OK, the menu choice looked encouraging, but the food was POOR. Mushrooms in garlic sauce were tinned, and in gravy, vegetables were soggy and the chicken was over cooked. We would have complained, but we thought...it was included......so live and learn.
At checkout - where we waited 45 minutes !!!!! We were then told we owed $100 for the meal, we showed the invoice to prove half board and were told that was buffet not a la carte.....far enough, but there was no buffet that night - nothing was out - we proceeded to make our point and the service just got worse, the manager, who could see the receptionist was struggling, just carried on past and raised her hand when she asked for help.
In the end we just gave up and paid, as we were getting nowhere. ....but never to return again.....

Room Tip: Junior suite offered good value if you book last minute
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  • Stayed: July 2012, traveled as a couple
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1  Thank Stephanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloSantoDomingo, Director of Sales at Barcelo Santo Domingo, responded to this reviewResponded December 4, 2012

Dear Stephanie,

Thank you for taking the time to write a review about your experience at Barceló Santo Domingo.
I would like to apologize for this late reply and the situation you and your partner had to go through. And even though you enjoyed your stay at our Junior Suites we resent that the experience could not be repeated at our other facilities.
Currently we have two different restaurants at the hotel, B Delicious, a buffet that operates 24 hours and Kyoto, an Asian a-la-carte cuisine restaurant available at a certain schedule. This might have caused certain confusion when not specified which one is inlcuded and we excuse ourselves for that. We aim at creating not only the nicest gastronomy variety in an urban hotel but also a comfortable space for our guests to be in. You comments have greatly added to Barceló Santo Domingo and our current offer.
As for our clerks we look after each and every of them so they can give their best performance and your review will be distributed to the corresponding areas in order to improve as much as we can and allow other travellers as yourselves to enjoy a better experience.
I personally invite you to come back and try once again our services and facilities.
Kindly,
Katiuska Mendez

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Reviewed August 17, 2012

I loved this hotel, one of the best hotels I have ever stayed in. The only things I didn't like was the wi-fi, it is like $12 dollars a day and you can only connect ONE device to it at a time, which I feel is ridiculous, wi-fi should be included. And we ate breakfast, which was delicious, but it cost about $17 dollars a piece, which is also ridiculous!

  • Stayed: August 2012, traveled as a couple
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Thank jksmith7877
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloSantoDomingo, Director of Sales at Barcelo Santo Domingo, responded to this reviewResponded January 30, 2013

Dear traveler,

Thank you for choosing Barcelo Santo Domingo as your vacation option.

I would like to personally thank you for this kind review. Our goal is to create memorable experiences such as the one you lived.
We understand our guest´s requests regarding internet services and are trying to find a solution for it.

Please visit us one more time we promise great variety for breakfast and even greater value for your experience.

Best regards.

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Reviewed August 14, 2012

My wife and I stayed at this hotel it is for sure a 5 start hotel I would recommend this hotel to everybody even their cheapest room are beautiful my wife and I had a great time and she loves it and if wife is happy and she is really picky and you know that if wife is happy everything is all good. The best hotel ever

  • Stayed: June 2012
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Thank Beba0831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloSantoDomingo, Director of Sales at Barcelo Santo Domingo, responded to this reviewResponded January 30, 2013

Dear traveler,

Thank you for choosing Barcelo Santo Domingo as your vacation option for you and your wife.

I am honestly happy after reading your comments.
Please visit us again and relieve this great experience. the same we aim to create for all our guest and visitors.

Best regards,

Katiuska Mendez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2012

I stayed at Hotel Barcelo in Santo Domingo July 2012 on the Club Premium floor. Had a decently nice time with my family. The pictures on the website do not match the hotel. The hotel is far inferior to it's photo illustrations. I don't plan on returning to this place. The cost of the hotel did not reflect the poor value of the hotel. I give this hotel 3 stars and not 1 or 2, because my 2 girls 7 & 10 liked the pool, and the food at B-delicious. In order to enjoy this hotel you have to be away from this hotel the majority of the time.
Pros: Reception for Club Premium in on the 8th floor.
The hotel is is a relatively safe area
Very convenient to great food, night life, shopping, and sight-seeing
Live shows at the Piano Bar
Electronic safe
Clean rooms with nice modern bathrooms, LCD TV with good reception
Free internet (7th & 8th floors)
Nice Lounge (7th & 8th floors)
Very good food at B-delicious restaurant

Cons: Reception personnel on the 1st floor seem to be very uneducated and unaware of anything hotel related. It takes 2-3 persons to resolve reservation issues that were prearranged and should have no problems.
There was no notices posted about ongoing construction on the 1st floor or alternate routes to the pool which is only accessible through the 1st floor.
Japanese restaurant Kyoto has terrible food, and absurd prices.
Non Club Premium guests are forced to pay a ridiculous amount for internet usage.
Taxi drivers in front of the hotel intimidate, insult, and attempt to scam tourists.
Walking distance local food is horrible. Drive to Wendy's or McDonalds instead.
Inadequate parking spaces and parking lot.
At 6pm, while it was still bright and very hot, security kicked everyone out of the pool.

Room Tip: To get the best, get Club Premium or get nothing.
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  • Stayed: July 2012, traveled with family
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Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloSantoDomingo, Director of Sales at Barcelo Santo Domingo, responded to this reviewResponded January 30, 2013

Dear Paul,

Thank you for choosing Barcelo Santo Domingo as your vacation option for you and your family and for taking the time to write a review for us.

Our goal is to create memorable experience for all travelers that visit Santo Domingo. For such purpose we have refurbished our facilities and make the effort of going through all our pictures in the web.
Our Club Premium services have also been expanded to the 9th floor, including access to continental breakfast in the morning and varied snacks during the day.
In order to improve our gastronomy variety and services, quality controls have been applied to ensure what we promised is what we deliver.

Please consider Barceló Santo Domingo once more.

Should you have any other comments, please do not hesitate to contact me.

Regards,

Katiuska Mendez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2012

We stayed there for two days with our infant from July 29 to 31 and were pleasantly surprised.
Check in was quick- They were waiting for us at the airport as soon as we arrived and spoke English
Rooms were spotless large and look exactly like the photographs on the website
The food and service from their "B restaurant" was excellent- especially the Snapper, All the seafood tastes fresh and juices were amazing.
The room service was quick and staff are very friendly. Overall I have to say this is one of the best hotels I have ever been to.

Room Tip: Our room had no A/C unit noise, floor 6 has great rooms I think
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  • Stayed: July 2012, traveled with family
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2  Thank JessicaandAhmed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloSantoDomingo, Director of Sales at Barcelo Santo Domingo, responded to this reviewResponded January 30, 2013

Dear Jessica,

Thank you for writing this kind review for Barcelo Santo Domingo and choosing us for your family vacation.

On behalf of our food & beverages department I wish to express our gratitude for your comments on our gastronomy variety. Being in the Caribbean, we choose to have a wide range of options in order to elevate ourselves to each palate tastes.

Please visit us again.

Regards,

Katiuska Mendez

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Reviewed July 17, 2012

I mean it!, there should be far better places where to stay and spend your money in Sto Domingo. This hotel is nothing like in the pictures!, once you enter the halls to get you to your rooms is nothing but mold and dirtiness!. We were so shocked!. First the service at the reception desk is super bad!, the guys there are not welcoming you, they do not even want you to talk to them! so they ignore you. We got a room right in front of the parking lot and the windows are so thin that you can hear all the noise from the traffic outside, so we called and ask them to change our room, which they did...but took us to a room on the 5th floor that had mildew like smell and the bathroom was super dirty!, with hair on the bath, brown spots on the toilet and sink and nasty overall!!!!, so I called and asked for someone to come and clean...they did not come after 5 calls, but they promised they would, so we went to have dinner came back and it was still nasty!, so we called again and they assured that it was clean, but it was not and by then there nobody to come and clean in a proper way. I finally asked them to change the room again (it was almost midnight!) and this room was OK, but still nasty looking, a carpet filled with brown and black stains all over...I tell you I had the worst first night of my vacations!. Believe me! it is horrid!!!!. Stay away!.

  • Stayed: July 2012, traveled as a couple
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3  Thank Anais79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloSantoDomingo, Director of Sales at Barcelo Santo Domingo, responded to this reviewResponded January 30, 2013

Dear traveler,

Thank you for choosing Barcelo Santo Domingo for your vacations. And most of all, for taking the time to write this review.

Please accept my apologies for the terrible experiences you and your companion had to go through. We have gone through all our pictures in order to correct mistakes like these from happening again. Being our goal to exceed each customer´s experience I have also distributed these comments to the corresponding departments. All this so we can elevate our product to all customers standards, including yourself.

Even though there are somethings that escape our hands we go ahead and try monitor them as well preventing all our guests of any situation that could affect their stay.
I hope you could give us a second chance so we can prove these changes have indeed been implemented.

Best regards,

Katiuska Mendez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Santo Domingo

Address: Avda. Maximo Gomez 53 | esq Avda. 27 Febrero, Santo Domingo 10203, Dominican Republic (Formerly Barcelo Lina)
Phone Number:
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Casino Hotel in Santo Domingo
#7 Best Value Hotel in Santo Domingo
#13 Business Hotel in Santo Domingo
Price Range: $98 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Barcelo Santo Domingo 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Barcelo Santo Domingo Hotel Santo Domingo
Barcelo Hotel Lina
Hotel Lina Santo Domingo

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