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“Excellent staff and hotel”

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Sheraton Santo Domingo Hotel
Ranked #5 of 80 Hotels in Santo Domingo
Reviewed August 12, 2014

This is an excellent hotel with an exceptional staff whom help to make this the best trip every. The food was great and the hotel was great but it was that really help make this the best trip every by ensuring I was happy with my room and all of the hotel servies. I rarely write hotel reviews but I had to share my excitment with others looking for an excellent hotel. Thanks to all those at the Shearton Hotel front desk - Massiel, Gisselle, Jennifer, Luis Miguel and Rosigna for your hospitality and Abraham (whom was in training) was excellent as well and had the best smile and offered the best conversations and suggested great places to visit. I will be back soon and will stay at the Shearton. Gisselle...thanks to you as well again for suggestioning other parts of the island that I need to visit and I am in your country often. THANKS ALL!!!!

  • Stayed: August 2014, traveled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Larry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana T, Guest Relations Manager at Sheraton Santo Domingo Hotel, responded to this reviewResponded August 13, 2014

Dear Larry G,

We are honored you chose our hotel during your visit to Santo Domingo. Thanks for giving us the opportunity to serve you; we are happy to know you felt like home and enjoyed the personalized service delivered by our associates. We thank you also for sharing with us your experience during your stay; it will be our pleasure to have you again and be welcoming you the Sheraton way.

Sincerely,

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919 - 925 of 1,861 reviews

Reviewed August 9, 2014

My family and I had a great exirience while at the Santo DOmingo SHeraton hotel. With extemely comfortable beds and an awesome pool that closes at 9pm ( :D), there was nothing that could've made our expirence better. We were attended very quickly and professionally by our friends at the front desk, Gisselle greeted us with a beautiful smile and kindly checked us in. In the morning, Rafael brought our yummy breakfast in no time, the american breakfast is SOOO good! As we were leaving Luis, who welcomed us as we first arrived, took our luggage back to our car and wished us safe travels to our next destination, i think i'll miss him the most!! It was great, cant wait to come back!!

Room Tip: Rooms facing south have th ebest views of the BEAUTIFUL Santo Domingo waters.
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  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Service
Thank Yamslee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana T, Guest Relations Manager at Sheraton Santo Domingo Hotel, responded to this reviewResponded August 11, 2014

Dear Yamslee H,

Thanks for sharing your experience during your stay with us. We are honored to have had the opportunity to serve you. It is great to know you enjoyed our Sheraton Sweet Sleeper Bed; it is available at Sheratonstore.com also all the bedding accessories that complement the bedding experience. To deliver a memorable stay and make our guests feel like home is our main commitment. We are happy to know you enjoyed our facilities and personalized service. Hope to be welcoming you and your family very soon!

Sincerely,

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Reviewed August 9, 2014

I have had the pleasure of staying at this wonderful place for just over a week and while its location is great and the hotel itself has a great design and aesthetic, I very much have to say the excellent rating is due to its staff. Now while I can't vouch for all, I must point out if you seek any assistance Gisselle and Maciel will go out of their way to make sure you are taken care of. As a frequent traveler Im a bit discerning, or rather finicky and needy, and any discrepancy or issue that's caused me an issue has been rapidly and resolutely dealt with by these two ladies. Anyways what I'm trying to say is if you are lucky enough to be on this wonderful island come stay at the Sheraton, Maciel and Gisselle will be happy to help you. And yes the hotel is okay too ;).

P.S. Actually the hotel is great, it has an awesome gym and a nice pool.

Room Tip: Become an SPG member if you haven't.
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  • Stayed: August 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank AlejandroAtLarge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana T, Guest Relations Manager at Sheraton Santo Domingo Hotel, responded to this reviewResponded August 11, 2014

Dear AlejandroAtLarge,

Thanks so much for taking the time to share your comments with us and for choosing our hotel during your visit to Santo Domingo. We feel more than happy to know our front desk staff made you feel relaxed and comfortable; to deliver a memorable experience to our guests is our main commitment. We hope to be welcoming you again in the near future and have our associates take care of you the Sheraton way.

Thanks again for your time and see you soon!

Warm regards,

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Reviewed August 5, 2014 via mobile

The pool is great, clean and never cold.. Great service by the staff but the best is JORGE his attention to detail and Great smile will always make you happy and make your stay pleasant even when it's raining!! I will definitely be coming back...

Stayed: August 2014
Thank Spider187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana T, Guest Relations Manager at Sheraton Santo Domingo Hotel, responded to this reviewResponded August 7, 2014

Dear Spider187,

We gladly appreciate you took the time to share your experience during your past visit to our hotel. It is great to know you had the opportunity to enjoy our renovated pool area as well as the service of our associates. To deliver memorable experiences to our guests is our main commitment; we are happy to know you had a relaxed and comfortable stay. We hope to be welcoming you in the near future.

Sincerely,

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Reviewed August 5, 2014

it was an excellent experience. everyone was very nice in the hotel, especially the people at the front desk. Gisselle, Masiel, Jennifer and Luis Miguel were awsome. They made us feel as if we were at home. we really enjoyed staying at the sheraton santo domingo. I will definitely go back and stay there again.

  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank josue h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana T, Guest Relations Manager at Sheraton Santo Domingo Hotel, responded to this reviewResponded August 7, 2014

Dear Josue h,

Thanks so much for taking the time to share your review. We are honored to receive such excellent comments regarding the service delivered by our associates. At Sheraton Santo Domingo, we pride ourselves of delivering guests memorable experiences. We hope to be welcoming you again very soon in your new home in Santo Domingo.

Warm regards,

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Reviewed August 4, 2014

This hotel is very good providing good service. has great drinks were very emotional. The food menu was very interesting and very drinkable. Also charming areas offering good service the hotel. very good care that I received, it recomiendo.Un excellent hotel!

  • Stayed: August 2014, traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Christian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana T, Guest Relations Manager at Sheraton Santo Domingo Hotel, responded to this reviewResponded August 5, 2014

Dear Christian P,

Thanks for sharing your experience with us. We feel happy to know you enjoyed our bar and restaurant options and also the service of our associates. We hope to be welcoming you again in the near future. Thanks again for your time and hope to see you soon.

Warm regards,

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Reviewed August 3, 2014

Excellent hotel in an excellent location with exceptional ocean views. Stayed here for 2 days and was very pleased with the level of attentiveness provided by the staff. Luis Miguel and Margeret at the front desk were extremely helpful. Great amenties and overall wonderful experience. Defintely recommend for families or business travelers coming to Santo Domingo.

  • Stayed: August 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Colin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana T, Guest Relations Manager at Sheraton Santo Domingo Hotel, responded to this reviewResponded August 4, 2014

Dear Colin D,

Thanks so much for taking the time to share your experience at our hotel. We feel honored to receive such excellent comments regarding our customer service, it is great to know you had the opportunity to enjoy our strategic location right in front of the Caribbean Sea . We hope to have you again as our guest and deliver a warm and comfortable stay.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Santo Domingo Hotel

Address: 365 George Washington Avenue, Santo Domingo I0205, Dominican Republic (Formerly Melia Santo Domingo)
Phone Number:
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Santo Domingo
#2 Business Hotel in Santo Domingo
#3 Romantic Hotel in Santo Domingo
#5 Luxury Hotel in Santo Domingo
Price Range: $120 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Santo Domingo Hotel 4*
Number of rooms: 245
Official Description (provided by the hotel):
Sheraton Santo Domingo Hotel is a world-class hotel in Santa Domingo, Dominican Republic set in the heart of the city and offering spectacular views of the Caribbean Sea. We are just two kilometers from the city center and 35 minutes from Las Américas International Airport. Our hotel features 245 rooms and suites with breathtaking ocean views, catering and function space for up to 1000 people, gym, casino and world-class dining with 24-hour room service. ... more   less 
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Also Known As:
Melia Santo Domingo Hotel Santo Domingo
Santo Domingo Melia
Sol Melia Santo Domingo

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