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Sheraton Santo Domingo Hotel
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        Reviews (1,997)
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        All reviewsfront deskexcellent serviceclub levelspecial thanksgreat hoteladrian tropicalbusiness tripdominican republicpool areabreakfast buffetroom servicei highly recommend this hotelcaribbean seaocean viewlobby barrestaurant stafffitness center
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        1,089 - 1,094 of 1,997 reviews
        Reviewed May 23, 2013

        My wife and I stayed at this hotel for 5 nights and were treated very well. The front desk staff was especially helpful. We don't speak Spanish, but almost everyone in the hotel was bilingual and we had no trouble getting assistance. The rooms were clean and comfortable (an exhaust fan in the bathroom would have been appreciated - it got quite steamy after a shower). We had breakfast in the restaurant every morning and it was delicious. Fresh fruit, plus omelettes made to order, and great coffee. The hotel is in the process of becoming a Sheraton and so the pool area was closed for remodeling. This was no problem as we were allowed to use the beautiful pool at the hotel right next door. On two afternoons we got a taxi to the nearby historical downtown section - which is not to be missed. Enjoyed our stay and we recommend this hotel. Thanks for the great service.

        • Stayed: May 2013, traveled on business
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        Thank djcaram
        This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
        Magna H, Guest Relations Manager at Sheraton Santo Domingo Hotel, responded to this reviewResponded May 27, 2013

        Dear djcaram,

        Thank you for your review about the hotel. It is an honor to know that you enjoyed the experience. The hotel is in the process to become a Sheraton and there are high expectations with the new facilities and services we will offer to our guests. We hope to have the opportunity to serve you again in the near future.

        Sincerely,

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
        Reviewed May 22, 2013

        I came to the DR for a business trip and I'm so glad I chose to stay at this hotel. The front desk staffs are all wonderfully helpful. I ordered room service and Noel C. provided wonderful service. This will be where I'll stay for my future trips as well.

        • Stayed: May 2013
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        Thank azhang1027
        This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
        Magna H, Guest Relations Manager at Sheraton Santo Domingo Hotel, responded to this reviewResponded May 24, 2013

        Dear Azhang1027,

        Thank you for your review. It is pleasure to know that our staff exceeded your expectations, especially at the Front Desk and Room Service. In the near future the hotel will be a Sheraton, with new facilities and services for our guests. We hope to have the opportunity to serve you again in the near future.

        Sincerely,

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
        Reviewed May 15, 2013

        The staff is excellent. You are immediately greeted with mimosas or some type of delicious fruit juice in a flute glass. The rooms are VERY clean, mini bar is stacked. There is a $9 per day wifi which i Hope they change also the pool is being rebuilt due to their switch back to sheraton but the adjacent hotel (EL JARAGUA) has an amazing pool with a bar and food. I am seriously having withdraw from my beautiful room and the quality of the staff: Rosigna Vargas, Paola Gabriel, Sixto at the bar and the young lady bar tender who was also there on my departure date ( 5/13/13 day bar) Anita is Wonderful! She's a room keeper and is very sweet. Katerine Vermonte, Mr. Elias Batista. & A young guy named De Leon who works room service. I mean If I could list them all I would but I forget the names. I cannot wait to come back in a few months hopefully for a longer stay, give these people a PAY RAISE!! Muuuah!

        Michelle P.

        Room Tip: Go with a deluxe room so you get a great view of the ocean. Go to SAMANA for the beautiful beaches ( Las Terrenas) Also check out the casino at the hotel, and one of the ISLA SAONA tours.
        • Stayed: May 2013, traveled on business
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        Thank leavemialone
        This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
        Magna H, Guest Relations Manager at Sheraton Santo Domingo Hotel, responded to this reviewResponded May 17, 2013

        Dear leavemialone,

        Thank you for your wonderful review. Our staff is delighted and proud with your comments, because we accomplished our goal to exceed your expectations. The hotel will be part of the Sheraton brand very soon and we are exited with the new facilities and services we will offer to our guests. It will be an honor to serve you again in the near future.

        Sincerely,

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
        Reviewed May 15, 2013

        Spended the week end really loved it !!!! it was really nice and the staff is great. Really loved the malecon !!! Great food !!!!! Will go back soon with the family !!!!! One of the nicest place in Santo Domingo loved the pool bar with Luis !!!!!!!

        Room Tip: room on 11 floor
        • Stayed: May 2013, traveled on business
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        Thank Pascal M
        This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
        Magna H, Guest Relations Manager at Sheraton Santo Domingo Hotel, responded to this reviewResponded May 17, 2013

        Dear Pascal M,

        Thank you for your comments about your recent visit to the hotel. It is wonderful to know that you enjoyed the experience. The hotel is in the process to become a Sheraton very soon and we will offer new areas to enjoy for our guests. We hope to have the pleasure to serve you and your family in the near future.

        Best Regards,

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
        Reviewed May 14, 2013

        My business partner and I travel to Santo Domingo 2-3 times a year for a week's consulting work. We always stay at the Magna (previously Melia) because of the service staff. It is like returning home each time we arrive as we are greeted with big smiles and fabulous service! The breakfast staff (ask for Ramon Cuello) and 10th floor lounge staff are superb.
        We will definitely keep coming back!

        • Stayed: May 2013, traveled on business
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        Thank Carol F
        This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
        Magna H, Guest Relations Manager at Sheraton Santo Domingo Hotel, responded to this reviewResponded May 15, 2013

        Dear Carol F,

        Thank you for your comments about your recent visit to the hotel. We are proud to received them and know that your enjoyed the experience. The hotel is in the transition to become a Sheraton and we will keep working to exceed your expectations. We will look forward to have the opportunity to serve you again in the near future.

        Best regards,

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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