We were really excited to go on a tubing adventure with Antours during a cruise stop in Dominica. We had booked weeks in advance, and had confirmed the time to meet our tour rep on shore. We arrived on time, but were told we had to wait a few minutes for another couple to join. We waited. Then we were told we had to wait about half and hour for the elusive "other couple." So we walked around and came back. Nothing.
Then we were told that we would be transported to the excursion with a larger busload of people from the cruise ship (which is exactly what we were hoping to avoid by booking independently in advance). More waiting.
Finally, we were informed that our tour had been cancelled due to low enrolment, and that an email had been sent the previous night informing us that our payment had been refunded. We hadn't checked our email the previous night (it's not cheap on a cruise ship), so we never heard about the cancellation.
When we later checked the email, it said our tour had been cancelled because the guides were "stricken with the flu."
So we were given several different excuses: waiting on another couple, low enrolment, guides stricken with the flu. Clearly we were not being given the whole truth, and wasted nearly 90 minutes standing around waiting to go on a tour that ultimately never happened.
To his credit, the tour rep at the cruise port, Anthony, was very apologetic and helped arrange a reasonably priced taxi tour of the island to "make up for" our trouble. It was quite nice, and our taxi driver was lovely and informative. But we wasted so much time waiting for our non-existent tubing tour that we felt rushed on the tour.
It's forgivable that the tour had to be cancelled, but very unprofessional that we were given several different reasons for the long delays, and had to wait 90 minutes before finding out that our tour had been cancelled the previous day.
Our money was refunded, but we were very disappointed by the conflicting stories and the wasted time.
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