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Reviewed August 8, 2013

First of all, let me say that like others, we were very concerned after reading quite a few negative reviews. We feared we may have made a huge mistake - Don't Worry - We all had a fabulous time. Unless you demand 5 star accommodations and service, you will too. If you are a demanding 5 star traveler, you may want to re-think visiting here. We are a married couple who travelled with our three kids - our son turned 18 the day we arrived, so this was a birthday trip for him. Our middle daughter is 15 and our youngest girl is 12. We did not give it five stars because the food is not great (just adequate), and there are inconveniences (some minor, some not), but overall we really enjoyed ourselves and would go back.

Be aware that Curacao is a desert island, very dry with cactus (not like the tropical rainforests of other islands).

We travelled from Los Angeles on July 27 and arrived at the hotel on July 28 (and stayed 9 nights, returning August 6). The customs process was quick and easy, and the shuttle staff greeted us outside the airport with a sign that read "Sunscape." Easy and no issue. We got on the bus with the other guests and arrived within about 15 minutes of landing (see check in process, below). Upon arrival, we were greeted with cold fruit punch. Yes, there was a long line to check in, and our room was not ready for an hour, but these are minor inconveniences and you should not let this ruin your vacation.

The hotel provides a daily handout with all of the daily activities (a copy placed in your room each day when it is cleaned, as well as a schedule posted at a central board), entertainment schedule, movie of the night, "Explorer's Club" (kids 12 and under) activities, restaurant times and "Drink of the Day" (by way of example, on July 28, the drink of the day was a Sea Breeze: White Rum, Peach Schnapps, Tropical Punch; and on July 30, the drink of the day was "Sunsational: Tequila, Coffee Liquor, Lime Juice and Grenadine ).

THE GOOD (really great!)

1. Kids Club - This club is for kids 12 and under. The staff is absolutely fantastic. I don't think we have ever seen a harder working group of people from early in the morning until after 9:00 at night. Big props to Roxanne, Tirson, Cynthia, Giselle, Yakira, Marvett and Stephanie. The daily activities include such things as daily swimming, feeding the fish, arts and crafts, kids Karaoke, rock climbing (there is a rock wall), bocce ball, face painting, dance class, outdoor cinema (there is a movie at 7:30 p.m. on the beach every night), etc. The kid's staff really watches over the kids like hawks. They never takes their eyes off of them. I would frequently see the kid's club doing various activities around the resort. The staff doesn't just stand around. They interact with each individual child constantly. They actually play with the kids. They treat them as if they were their own kids. I was highly impressed.

On one day they asked us for $11 for admission and took our daughter to the Sea Aquarium. She had the time of her life. The staff works hard to make sure that the kids drink plenty of water and eat good food. The check in starts at 8:30 a.m., and the kids can stay all day. My daughter typically came back to the room to shower and change for dinner around 5:30 or so, and returned at 6:00. They gave us a pager (and you are expected to return for your child within 15 minutes) and she was done between 8:30 and 9:00 each night. There were always a large group of children speaking different languages from all over the world having a fabulous time. Remember to send them wearing a bathing suit, with a cover up (for dining) and shoes. We especially want to thank the staff for their efforts to obtain a lost item. After the Sea Aquarium trip, our daughter left her backpack in the cab they took over (although at the time we just knew that it did not return back with her). The staff went out of their way to contact the cab company and get the backpack returned the following day. They went way above and beyond, and we cannot commend them enough for the wonderful time our daughter had there. Whatever they are paid should be immediately doubled!

2. The Beach & Snorkeling & Water Sports - The view is absolutely stunning. There are plenty of chairs (although not padded) and shaded huts to sit under. We never had a problem finding a place to sit in the shade. The reef is protected by a rock barrier, which allows you to snorkel right outside the hotel. The resort offers snorkeling gear free of charge, although we brought our own. There are an incredible array of colorful fish. We found that sitting in the water right outside the Flamingo/Pelican buildings is a fantastic way to spend your day. You should bring water shoes, as this is a coral reef and the coral can be sharp. The visibility is fantastic, and as you sit in the almost bathtub warm sea, you are surrounded by beautiful fish swimming right up to you. You can spend hours sitting in that water relaxing and enjoying your surroundings. There is a towel hut, and most of the time there was no issue getting towels. You can save them and take them to your room at night so that if you rise early or want to make sure you have a towel. They are large orange beach towels, and perfect for the beach.

They have free water sports, including kayaks, paddle boats, wind surfing, and sail boats. If you want to sail, an experienced guide will take you sailing beyond the sheltered area surrounding the resort. (You can't take the boats yourself) We enjoyed this - the sailing was amazing. I watched one of the water staff patiently teach individual guests to wind surf on a surfboard. Although it was free, you would have thought the guests were paying for a private lesson for the individual attention each received.

3. The Bars & Drinks - Yes, you have to go up to the bars to get your drinks (no one is there waiting on you). We have never found this to be a big problem. They will make whatever you want (we liked the frozen strawberry daiquiris (Virgin or with alcohol) and frozen Pina Coladas (either with or without alcohol). You can pretty much get whatever you want to drink, or try the specialty drink of the day. The swim up bar was not really manned full time, but someone would generally look down from the main bar above and get you a drink often enough. If you are looking to be waited on hand and foot, do not chose this resort. It is extremely family friendly, but not for those seeking to be pampered. The drinking age is 18. They recently got in trouble for serving someone who was underage, so they checked my son's plastic bracelet (kids got orange; adults got yellow, which we wore the whole time there) to make sure he was of age. I liked that they were conscious of the local drinking age. We read other reviews complaining of rude staff - we did not find that to be the case at all. All staff was very courteous.

4. The Rooms - The rooms were nice, good size with spectacular ocean views. They had flat screen tvs with many channels including HBO, cartoon channels, news (FNC, CNN, etc.) and channels in numerous languages (it is a very international crowd, with many Dutch, Spanish and English speaking tourists). The bed in our room was a king, and yes, it was harder than we like, but not an obstacle to sleeping. We are pretty sensitive, and it never hurt our backs or caused us to be uncomfortable. Our adjoining room for our kids had two full beds and they brought in a cot for our third child, no extra charge. The bathrooms have showers (no tubs) and sinks. They are a sufficient size and adequate (do not expect marble or Hyatt style upgraded rooms). We requested rooms in the renovated building (Pelican Building with Red Doors) based on comments from trip advisor reviewers and the rooms were nice (we did not see the rooms in the other buildings so cannot comment on the differences). The other renovated building is the Flamingo building (with Pink doors), and appears to be reserved for the Premier Club - which includes a private lounge in the lobby with internet access, and cushioned beach lounge chairs. Since we did not upgrade to premier, we cannot tell you if there were different or better room accommodations in the Flamingo building.

The rooms (at least in the renovated Pelican Building) had power outlets that allowed us to plug in our UNITED STATES electronic devices (including a Kindle Fire, IPAD and IPODS) without the need for a converter. It also had an Ipod/Ipad Docking Station with speakers - It was very convenient, as there were plenty of outlets and no issue trying to fight with each other to get our devices charged. HOWEVER, NO WI FI - you might as well just give up before you leave and let it go. It is not such a bad way to disconnect from the world. We downloaded movies and audio books before we left, and it worked out really well. If you must connect, however, you can purchase access from the lobby gift store for $15 a day or $40 a week. It appears you can only connect from the gift shop based on the folks we observed who would have to sit inside the shop to access their devices.

The hotel provided a blow dryer (if you want to use it), shampoo, conditioner, body lotion, shower caps, matches (and incense), soap, a coffee maker, and a stocked (sometimes) mini bar (that includes coke, sprite, beer and sometimes water). There was plenty of drawer space, mirrored closets with plenty of room, and an ironing board (no, we never used it - we are on vacation!)

5. Security - Security is tight, and there is always someone stationed in the lobby and at the end of the beach. In the lobby, you must have on a beach cover up (in other words, no bathing suits alone) and shoes (no bare feet), or you will be asked to leave by security, or more likely barred from even entering the lobby. We never felt uncomfortable allowing our children to wander around the grounds unsupervised. We never felt concerned about leaving our bags on the beach while we were snorkeling, or worried about our room. They have safes in each room, which we used for valuables and passports.

6. The Pools & Hot Tub - There are numerous pools around the grounds, including the main pool which has the swim up bar and is an infinity pool. The pools were quite nice, at a perfect temperature. There was one that appeared to be used solely for water volleyball. There was a pool over by the Pelican building that was for kids (very shallow throughout). There is no lazy river or waterslide. There is a single hot tub in the center that was usually empty (because it is so warm no doubt). When stepping into the hot tub, the temperature seems quite hot, and then you get used to it almost immediately and it is the perfect temperature.

7. Entertainment - Each night there is a large inflatable movie screen with chairs set up on the beach. Typically there is a kid's movie at 7:30 p.m. each night. While we were there they showed "Journey 2," "Brave," "Race to Witch Mountain," "Beverly Hills Chihuahua 2," "Tron Legacy," etc. Also most nights they had a 9:00 p.m. movie at the Desires Lounge (where there is also a pool table and some video games, used as a teen room during the day and an adults only night club after 11:00 p.m.), including "The Longest Yard," "The Impossible," "Fast Five," etc. If you want live entertainment, they have music (saxophone, band, etc.) in the main pool/bar area, and nightly events like "Crazy Karaoke" (9:00 p.m. at the Desires Lounge) or "Cultural Gala Show" (at the pool area) or "Folkloric Night" (at the pool area) or "Latin Mix Dancing Night" (at the pool area), etc.

They also had daily activities such as "morning snorkeling" or stretching class or windsurfing class or bocce ball or shuffle board, etc. If you want to be busy, you can be as active as you want. If you want to just relax on the beach, or snorkel right off the sand, you can do that too.

8. Island Activities - There is a free hotel shuttle to Willemstad. You must reserve it at least the day before with the concierge. There are two shuttle services per day - one at 9:00 a.m. and one at 2:00 p.m. We attempted to do so the day before and could not get a reservation for four people (since our youngest refused to leave kid's club and go with us anywhere). We had read previous reviews telling us to take the bus - so we did. It cost $1.50 per person. The bus stop is right across the street from the hotel (ask the front desk and they will tell you where to stand). Buses come by every 5-8 minutes. It could not be easier. Try it, and see it the way the locals do. The buses are actually minivans, are clean and comfortable, and easy to use. Willemstad is a beautiful city, with beautiful colorful buildings and unique architectural styles. The front desk has a Willemstad guide, that includes walking tour directions and historical sites. The city also has all the shopping you could ask for, as well as restaurants and bars. There is the Queen Emma Bridge which connects Punda & Otrobanda. When boats come through, the bridge parts to the side, and there is a free ferry service to cross. Again, this is a fun experience to see the culture of the city and is recommended. If you take the bus, you can come and go as you please.
A big attraction for the island is the Curacao Sea Aquarium. It is a 10 minute walk from the hotel just down the street. The cost is $11 for children 12 and under, and $21 for adult. The place is small, but has a lot of nice sea life. For $100 you can swim with dolphins. They had a variety of shows, including a sea lion show where my daughter was able to get a kiss from a giant sea lion. They had flamingos, sting rays, nurse sharks, and sea turtles. Overall, we felt the aquarium was just average.

We paid for a catamaran trip to Klein Curacao (Little sister of Curacao), two hours sailing from the resort. This island is approximately 2 1/2 km, has a lighthouse and an old shipwreck, and sits in beautiful turquoise water. Once you arrive, you can snorkel in the crystal clear turquoise water with giant sea turtles, or you can rest or sun on the fine white sand beaches. We chose to go with Bounty Adventures Curacao (see separate review) and cannot recommend them highly enough. With a crew of a few, they waited on us like we were royalty and ensured that our every thirst hunger or desire was met. They made us lunch of barbecued chicken, ribs and beef, with a peanut satay sauce that was to die for! Honestly, this was the best food we had on the entire trip. The cost was $107 per person, and included a pick up at the resort at 7:00 a.m., shuttle to the nearby dock, the catamaran trip to the island (about 1 hour 45 minutes there), a day at the beach; and return at 3:00 p.m. arriving back at the hotel at 5:30 p.m.

We also paid for an ATV/dune buggy outing from a place directly across the street from the resort. As part of a guided tour, my 18 year old son and I drove through curacao to the beach to see a blowhole, to a bat-filled cave, and an ostrich farm. You stop at each of these three locations for a quick view before returning to the dune buggys. It was very interesting and we greatly enjoyed it, but the ostrich farm stop was a complete waste of time. You can't see the ostriches, and the time wasted there comes at the expense of the caves and the blowhole. It was clearly intended to get you to spend money at the ostrich farm.

9. Bakery/Morning Coffee - There is a bakery/coffee cafe just off the lobby. I wish I had figured it out earlier. Once I did, each morning when I got up before the rest of my family, I got my morning coffee (they have cappuccino, mochas, espresso, etc.) and would take it down to the beach and sit and relax with it while staring at the ocean. My daughter liked to go after dinner each night and get a muffin, donut, cake or cookies.
The Bad (really not bad, just not so good either)

The Food - There are numerous dining choices. For breakfast, there is the World Cafe (the main buffet) and the breakfast is good. There is an omelet station, and the omelets are excellent. There is also a variety of choices usually including fried eggs, scrambled eggs, hard boiled eggs, sausage, bacon, ham, fruit, muffins, cereal (including oatmeal), etc. This would be in the "good" category.
Lunch - you again have the choice of the World Cafe, which is really not very exciting for lunch, or go to one of two grills (where you could get a hot dog, hamburger, fish sandwich, chicken sandwich, sausage, chicken nuggets, popcorn and french fries). If I were going to make a suggestion, it would be to improve the quality of the lunch choices. The food was not so good, and it got very boring after a couple of days.
Dinner - the World Cafe was always opening starting at 6:30 p.m. and did not require a reservation. Again, the food was bland and boring generally. Not horrible, but not good either. The other restaurants closed once or twice per week, so you have to look at your daily schedule to figure what restaurant is open. The Japanese Restaurant, Himitsu, is the only restaurant that requires reservations. Reservations can be made from 8:00 a.m. to 3:00 p.m. at the concierge. They also have a sushi chef, but the only choices were salmon, crab or shrimp (not always available); however what they had was very good. There are three grill tables (similar to Benihana), but you don't get to chose what you eat - they serve a course of salad, miso soup, noodles, chicken (very good), steak (ok), shrimp and fish. Overall, it was fun and good.
The seafood restaurant, Oceana, does not require reservations and typically goes 7:00 p.m. to 10:00 p.m. If you want to eat early, show up at 7:00 p.m. and you will have no problem getting a table. Once the tables are full, they give you a pager and you typically get the second seating at 8:30 p.m. The outdoor setting on the beach is phenomenal, and you simply cannot be the view of the sunset, other than at the Bluewater steakhouse. Overall the food was average.
The steak restaurant, Bluewater, is out on the beach and is a fantastic setting, but again, the food was just average. Again, go at 7:00 p.m. or you will be waiting until the second seating.
The Italian restaurant, Da Mario, was fine, but again, the choices are unexpired.
The food is the reason for the 4-star review. Better food would definitely go a long way towards improving the resort.

The Ugly (yes - BAD!)

Now for the Ugly - and it was not a deal breaker for us, but you need to be aware of it. First, there was absolutely no communication with the resort. We tried to email in advance, but never got any real response. We advised them that we were travelling with children and needed adjoining rooms. When we arrived they were surprised to learn that we had two rooms (they only had one room reservation). Others told us that the resort could not find their reservations at all. We raced off the shuttle because we heard horror stories of waiting in line to check in. The stories are true. There were only two people working at the front desk despite the large drop off of people, and it is incredibly slow. We were first (yes, ugly Americans) and after still taking about 20 minutes to check in, we were advised that our room (then rooms) would not be ready for at least another hour. We were hot, wearing jeans, and not very happy, however, we were assured that once our rooms were ready they would be adjoining.
After an hour, we got only one room key and they said that the other room was being made up, but they would deliver the second key to us shortly. I verified twice that the rooms would be adjoining and was told yes ach time. We unpacked at the one room we had, but no one ever came to deliver the second key as promised. We went back to the front desk, waited in line again, and got the second key, only to discover that the second room was on the other side of the building. When we went back (and had to wait in line again at the front desk), they changed their story and said that they told us the rooms would be "close" but not adjoining. FYI - we had already unpacked one room. We were told, despite our seven month in advance reservations, that this "was the best they could do." After we were adamant that wasn't going to fly, they finally agreed that we could change rooms to have adjoining rooms but that the rooms would not be ready until after dinner that night because someone had a late check out. After dinner we went back to the front desk and got the new room keys. We were told that there would be a roll up bed, and were assured it would be there when we finally got into the new rooms. Surprise - it was not, and we had to go back to the front desk again (you wonder why we did not call? no one answered if you used the phone). The bed finally came. In short, the check in process was disorganized, ineffective and wasted about three hours of our first day. No appears to be in control of the check in process. There is no communication, the staff moves like molasses, and departments do not communicate with one another at all. This appears to be a frequent, long-standing problem that the resort is aware of but does not wish to correct, despite the responsive posts from resort management on trip advisor.

When we checked in they said that no reservations were required for all of the restaurants, so we let our son choose where to go since it was his 18th birthday. He chose Japanese, so we showed up right at 6:30 p.m. and they said we needed a reservation. They ultimately accommodated us (at a regular table, not the grills, but you get the same food), but only after our daughters were both sent back to the room for dress code violations (they were wearing fancy sandals, but the lady at the front desk said that the sandals had to have backs and sent them back to put on tennis shoes with their dresses). All restaurants (except the buffet) have a strict dress code requiring long pants for men, dresses/skirts/long pants for women, and no sandals. Since the average temperature at the resort hovers in the low to mid eighties, this was not a popular rule for the men.

The other issue relates to the room keys. For reasons that we cannot understand, they would work one day and not work the next. We were constantly having to replace them. Again, not a big deal, but be aware of the little things that sometimes make people nuts!

FINALLY -

Overall, a fantastic vacation, really nice people, exceptional kid's club staff and a lovely beach. Go and enjoy yourself, and don't let the little stuff interfere with a lovely time.

Room Tip: Ask for the Pelican Building - all upgraded rooms with ocean views, large, quiet building.
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
22  Thank dda4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2013

my vacation in curacao was exceptional!Plaese note i am a 12 year old and this is from the eyes of a kid.My family and a few friends went there from july 29 to agugust 6.When we arrived at the airport,everything went smoothly and soon we were on our way to the resort.My personal favourite part was seeing the big bridge you get to cross over.checking in was no problem but when we got into the room,we realzed it was a handycaped room.we complained to the front desk and they fixed it up imediatly!I am from a water loving family so you could always find us in the pools and the beach.the food was fairly good too.Something we all enjoyed was the entertainment crew!Very hip and fun people who keep you up and moving and our very curtious waitress: mismelian.All in all,it was a very nice vacation,i read all the reviews on this site and i think most people are overreacting,just go with the flow and enjoy it! And that was a review from they eys of a 12 year old on sunscape curacao thank you

Room Tip: here's a tip: stay on the far right side of the beach,its has no rocks and thw water is beautiful there
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank leah-marie v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2013

Trip date 7/27/13 to 8/3/13.

Let me preface this review by explaining that, like most of you guys on Tripadvisor, I usually feel that negative reviews are from people that just can't be pleased. I usually believe the average reviews rather than the terrible or excellent; unless of course there are mainly terrible or excellent reviews. The reviews on this resort are so sporadic that I truly did not know what to expect. I am a blue collar American who does not expect to get my butt kissed, I do not expect everything to be perfect and I know how to laugh at myself. I realize that people have bad days and I can forgive and forget quite easily. That being said, lets start with the ugly....

I went on this trip with my wife , 16 year old son and 11 year old daughter. After our transfer to the resort arrived, on our way there, I quickly began to realize that the island of Curacao was not a beautiful breathtaking area. I was told and read how safe and clean the island was, however, I noticed that almost every gate around the dilapidated houses were securely locked. How many of you reading this lock your gates? Your house and car doors, yes, but the gates; only in cities with a lot of crime. There was garbage throughout the streets almost everywhere you looked. There was also some type of giant oil refinery or something blowing clouds of a thick black smoke. Numerous amounts of graffiti and filth; my first impression was not pleasant but as we got closer to the resort I felt somewhat better. To continue with the ugly my 16 year old son , who was wearing an orange child's all-inclusive bracelet was served alcohol two separate nights. The first night we noticed he had a suspicious green drink. We took it away, had a talk with him and we thought that he understood that we wouldn't tolerate his behavior. The next night we asked him to watch his sister while for an hour or two while we attempted to enjoy the romantic dinner on the beach. He agreed, but half way through, our daughter came running to the dinner upset that her brother was again served alcohol even though she told that the waiter that he was not old enough to drink. I told her I would take care of it, so we went to find him but apparently the alcohol made him nuts because was seen running of the resort. After involving security and management, I was the one who finally found him reentering the resort about 45 minutes later. I approached and he ran again, not being found for another 30 minutes. We eventually got him to the room, but security was adamant about my 11 year old daughter pointing out the waiter who served my son alcohol. I finally agreed and went to the buffet where the incident happened. She pointed out the waiter who then admitted he served my son, knowing he was underage, which is 18 on the island. After his manger spoke to him in a language I couldn't understand, he than said that my son entered the restaurant drunk already, but he still served him. I then replied that serving an intoxicated person is as much a crime as serving an underage person, and you did both. Then the waiters manager and the most rude and awful head of security began accusing my daughter of lying and attempted to strong arm her and me into admitting we were lying. But we weren't and my son wasn't drunk before arriving. Anyway I refused to speak with them anymore and left for our room until the morning when I planned to leave. Unbelievable right? The next morning under a calmer and less frantic state of mind I went to the front desk to arrange for us to leave but Kurt the room division manger talked me out of it and offered to pay for a few excursions if we stayed. Also he ensured and promised that my son would not be served alcohol again. Eventually as a family we agreed. Not my idea of vacation though.

Now the bad.... My wife scheduled breakfast in bed with mimosas one morning for 9am. At 9:30 am that morning we called room service to see where it was, they said on the way. By 10am my wife was pissed and went to the front desk, the desk said it was sent to the wrong room in a different building. Okay, so we rescheduled for the next day for 8am. It came but closer to 8:30am. Whatever. Breakfast at the buffet is not good and there's no other option except room service which isn't much better and always late. The Di Mario Italian restaurant will not seat children inside the restaurant, only outside, and its the only indoor restaurant. But don't bother it's not good anyway. Everyone we talked to on the resort agreed. The food was bad. Also many bar tenders, not all, seemed annoyed to have to get you a drink. Also the swim up bar is never manned. You basically have to get out of the pool and walk around to the other side. Whatever. The resort seemed understaffed. There was always a wait for something. Many of the employees bartenders, managers, waiters seem to lie about things all the time. Or maybe they didn't understand. I'm not sure, but it was confusing and aggravating at times. For example, at Dimario we asked what we could order. Our waitress said, just one of anything. So I ordered a salad, soup, app, and entrée. She says no you can't do that. But she just said I could have one of each. She then says either salad or soup and app, or a combo of 2 of 3. Whatever.

The okay... Most of the food was okay, excluding breakfast and Di Mario. Seriously don't go there. The Blue Water Grill and Oceania was good for lunch, but the steaks at the grill for dinner weren't great. Dinner at the buffet was also okay, there was enough variety to make you happy. The entertainment was fun and they worked hard, but not out of this world fantastic. The room was adequate, we had a renovated room with no major complaints. You could tell that it was renovated in hurry but good enough for us. The mini bar was sometimes filled, no big deal since its all-inclusive. Maid service did their job.

The good.....The view from room 8309 in the Flamingo was amazing. Picturesque, perfect, better than I expected or have ever had. The water was so warm, clean, see through to the bottom and perfect. The preferred club beach is awesome, all the way on the right, away from the chaos. No you don't have to be apart of the preferred club to use it, we weren't. Note: the Flamingo building is the preferred club, the other thing you get as Preferred Club member is free Wi-Fi, which I was told wasn't good and robes. Big deal, not worth more money. Snorkeling at the resort is also great. We were newbies but we went almost everyday and loved it; a great place to learn. The bartender Luangelo was by far the friendliest and was the best mixologist; he was usually at the lobby bar. Thanks man!! Iona the lunch cook at Oceania was there everyday from 11am until 5pm, making excellent sandwiches and keeping the lines to a minimum all by herself. Thank you Iona. Himitsu hibachi was fun and the food was better than most at the resort. My favorite was the Oceania or seafood restaurant, that was the best meal of the week.

Room Tip: Stay somewhere else!!!
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank SmilinRon9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2013

One thing I learned during my stay at Sunscape was this: poco poco. That's Papiamento and basically means "keep cool", or bit by bit. Our stay began a bit roughly as they did not have our resOne thing I learned during my stay at Sunscape was this: poco poco. That's Papiamento and basically means "keep cool", or bit by bit. Our stay began a bit roughly as they did not have our names on the list for the transfer from the airport and then in the reservation system in the hotel. We booked through a travel company in Germany and learned from them that Sunscape prefers to do everything itself, so working with travel companies is not always easy. But… they did finally find us and upgraded our room.

People here talked about buildings 7 and 8 as being the best, well, we stayed in building 3 and it was very modern, very comfortable, everything worked, the air conditioning was great and the shower and bathroom facilities all brand new. We were told this building was recently overhauled and you could tell. And it had great views of the water.

So, let’s break this down a bit to help:

Staff at front desk: they all seemed to have an attitude problem and I did not like dealing with them.

Staff at the World Café: they tried their best, the food left a lot to be desired, but was still presented well. If you eat here, use the pasta station. It’s good. We did have one problem with getting drinks – the waitress sort of disappeared. I complained about the poor sevice and we they went out of their way to make sure I got happy again.

De Mario: eat inside. The food is actually very good, but if you eat outside after 8:30, you will not be able to hold a conversation. Great staff.

Oceanview: The steak was good two times out of three. One evening it seemed very fatty. The chimichuni sauce was very tasty. Great staff.

I didn’t try Oceana or the Japanese place.

Beach: WONDERFUL!!! We usually used the beach facilities near building 7 and the entry is not rocky at all. The water is clean, clear and warm and wonderful and I would love to be in it right now.

Now, we stayed here for 10 days, but we did make sure we got out and had fun around the island. Curacao is a beautiful place with warm and friendly people. Rent a car, drive around, visit local beaches like Lagún. Go to Willemstad. Visit the north coast.

And remember, if you want an American hotel, go to Aruba. This is the Caribbean, things work slower, you're on vacation. Just relax and have fun.

Would I stay here again? Yes.

Room Tip: Second floor of the Plover building.
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank Mac6964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2013

My fiancé and I traveled to Curacao June 29th - July 6th 2013. We had never been, but found a great vacation package that we couldn't pass up. We've traveled to quite a few different islands, and were ready to explore a new one. We were a little nervous given some of the reviews, but were happily surprised.

To start things off, one of our suitcases was lost on the way down. We waited for over an hour at the airport trying to get things situated, and the shuttle service was kind enough to wait for us even though it was late. When we arrived, there was someone waiting to check us in, even though it was almost midnight. They quickly and promptly gave us all our information and room keys. We had requested at booking to be put in the Pelican building (as we had heard this was a good building that was newly renovated). They put us in a great room; the Pelican building is in a quiet location with a great ocean view! The entire resort was newly renovated when we were there and it is beautiful! The resort is always clean; there were workers always picking up plastic cups that were left by visitors, workers cleaning the pool and doing landscaping. Overall, the cleanliness was impressive and the resort itself was amazing.

The food was absolutely incredible for an all-inclusive; we've been to several resorts that offer "all-inclusive" options but you have to make a reservation 24 hours before and we weren't able to eat at the sit-down restaurants. Sunscape is GREAT in this aspect; as long as you get to the restaurant 30 minutes early and wait in line, you'll get seated. Yes, sometimes you have to wait and won't be seated right away. But they give you a buzzer and you are free to enjoy yourself until it's time to eat. The only negative aspect in regard to food was the buffet; the food at the buffet was horrible. Breakfast was okay; bagels, toast, eggs... typical breakfast foods. But the fruit was often slimy and not ripe. There wasn't a big change day-to-day, so it did get boring. We ate lunch one day in the buffet and refused to go back for lunches/dinners as the food was not good. The food in the restaurants was MUCH better anyway, so we didn't mind! There are private dinners available as well (at a fee); you can have a romantic candlelit dinner right on the beach. This option had amazing food; we had lobster! And it’s a perfect location for a proposal (which my fiancé took advantage of)! 

Drinks were delicious; there was always a daily drink that you could try. The cups that are provided to you are on the small side, but come on… it’s an all-inclusive! You can get as many as you want without question. Nora, the bartender, was AMAZING! We loved her! All of the bartenders were very good about the amount of alcohol in the drinks and were lots of fun! While you are not required to tip, a little goes a long way. Showing your respect and gratitude by providing a few extra dollars is never a bad thing.

The beach was great; there are some rocky/coral areas so investing in a pair of water shoes is a good idea. There are also sea urchins that are sharp, so I always had something on my feet when I was in the water. There are parts of the beach that are sandy, which is nice. Yes, some people put their towels on the chairs under the shade/huts and you never see them again. But we had no problem finding chairs the entire trip. The snorkeling is by far the best thing about this resort; we LOVE to snorkel and the amount of fish that you see is incredible! We snorkeled daily and always saw something new. The water is so clear and was warm; a perfect combination! Don’t forget your snorkel and mask; you’ll surely regret it!

The room was very nice; we opted for an ocean-view room. We had a beach front view and a nice balcony to sit on. As the other reviews mentioned, the beds are rock hard. We didn’t have any issues sleeping on it, but I could see how someone with back problems may not sleep very well. The room was always cleaned by our maid; we always got fresh towels and clean sheets when we asked. There was always a big water bottle left for us and our mini-fridge was restocked. The water temperature in the shower would change from hot to cold during our showers, but was bearable. The walls were thick enough that we never heard a neighbor and were fortunate to be on the top floor, so we had no problems with hearing people move about.

The casino was nice; a pretty good size and a range of options in terms of games. They had some table games and lots of slots. All in all, we loved this resort. For the price, we had no regrets what-so-ever. Yes, there were slight problems here and there, but if you're kind and approach the situation with a smile, you can negotiate to get what you need. People need to realize that you get what you pay for; this is not a 5 star resort, so there will be flaws here and there. As I said, for what we paid, I thought it was a great vacation. We will certainly be going back, as it is one of our new favorite places. Thanks Sunscape for an amazing time!

Room Tip: The Pelican building is in a quiet location away from all the hustle and bustle. If you're able to walk up stairs (there are no elevators), ask for a 3rd floor room so you have no one walking above you. And if you can, opt for an ocean-view!
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank Courtney B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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