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“Mislead, false advertising, scam, miserable facility and nasty staff!”

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Sunscape Curacao Resort Spa & Casino
Ranked #9 of 32 Hotels in Willemstad
Certificate of Excellence
Reviewed May 3, 2013

We are a seasoned couple in our late 50's that travel extensively. We can accommodate from elegance to simple as long as clean and most of all receive what is advertised and promised. We went to the Sunscape Curacao from 04/26/13-04/30/13 thru Travelocity. Unfortunately, we found and received nothing of what Sunscape and Travelocity were supposed to offer which was top shelf liquor, gourmet quality meals, all inclusive meals/tax/tips/beverages, friendly staff and rooms refurbished and modern.

From arrival everything was nothing as promised. The only brand liquor served on the premises is a local unknown cheap quality brand which covers all rum, scotch, vodka and gin. I don't know whose top shelf but certainly not one of a any decent stocked bar. I ended up going to town (Punda) and buying my own bottle of quality liquor to drink on the premises and this supposed to be all inclusive but no one said on their site ads that the liquor was of the most cheapest quality possible.

The buffet quality was comparable to gourmet dog food. Poorly prepared, horrible taste, miserably presented and the buffet area dangerously set as water dripped from the roof light fixtures to the floor creating a possible electrocution hazard to which the staff did nothing about to resolve.

Of the four in-house restaurants we dined in three of them.

The first night we dined at the sea grill restaurant which provided us with a choice of steaks. Actually, this was not bad (nothing to rave about). Each of us two had three glasses of red wine which is the equivalent of a bottle of wine. The wine bottle was not brought to the table but we did have a total of six glasses of wine with dinner. (this is important to keep in mind).

The second night we dined at the Italian restaurant which provided my wife with a pasta and shell fish dinner equivalent in taste and quality to opening a can of Chef Boyardee. My "succulent scallops and large shrimp" consisted of scallops less than the size of a US dime and the shrimps, including the attached tail, were no larger than an inch long. The sauce was watered down and hardly any taste. Salt became a major factor in providing any taste to this and all other meals in all the restaurants. We did ask for a bottle of white wine with dinner which was the same white wine that is served at all the other bars in the resort including the pool bar.
The waitress was hard to find for any request and after dessert (brought by another waitress) we saw no one return to our table so we left.

The third night we selected what they offer as a "romantic private dinner by the shore" next to their Oceana restaurant. This is NOT free and you have to pay extra. Dinner includes the meat of a whole lobster tail and the price varies from $60.US to $120.US per person. We selected the middle price of $80.US which simply gave us an additional choice of appetizer and of dessert. We again asked for a bottle of white wine with dinner which, again, is the same brand and type served in the resort at all bars.

The fourth night we returned to the Oceana this time for a regular seafood meal. Although told by the staff upon checking in and by the inept and poorly informed hotel consigliere that this restaurant featured whole fried fish we were told this night that they did not have any and we had to select the only choice which was grouper fried fillets; no other choice. Again we asked for a white bottle of the same house wine.

Only this time the waitress from the Italian restaurant which we had not seen since the second night came to us upon seeing us and told us that we had to pay for the three bottles of wine of the past three nights including this one. We stated that this was an all inclusive but was told that if we asked for a whole bottle we had to pay $35.US for each bottle but if we ordered glasses of wine, without limitations, it was free. Then she gave us vouchers to use against the cost and the cost per bottle was $25.US even though all is supposed to be included.

The pools are poorly kept. They are not cleaned at night and in the morning you find trash around and in the water including leaves and tree twigs from the day before. The pool inside (floor and sides) are deteriorated and with stains showing age, wear and tear. There is a highly announced "swim up bar" at the main pool bar but when you go there the staff which works the ground level above tells you that they cant come down and you have to come out of the pool and up to them to get a drink. So why is the swim up bar highly announced in their site and brouchers?

At night I would ask for a container of orange juice to take to the room with me and I would be told that I could only be given one regular 8 oz. glass and that if I wanted more I would have to come and get another. When I questioned about getting a regular container to take to the room I had to negotiate with the night bartender by walking to the side, waiting for him and upon returning he'd pass me a container in exchange for a $2.US dollar tip. This I had to do for three night.

Upon arriving in the room we found the air conditioner not only not turned on but that it took hours into the night in order for the room to cool down. Although there was an actual telephone in the unit it did not work and was told by the staff that at the present there are no lines going into our building (although our building was the most recently refurbished). The "fully stocked" mini bar was empty upon our arrival. We had no blankets, one towel and no bed covers. Not having a phone line in the room, I had to walk from our far extreme building to the office to make the request and I had to make the trip twice and still no results. I finally had to use my cellular calling long distance to the front desk and threatening chaos in the lobby if nothing was done. The mini bar was "stocked" with two bottles of beer, one Coca Cola, one Diet Coca Cola, one Sprite and two small bottles of water.

We both used the Spa facility and each paid for a 50 minute session. We then learned that this included from the time we walked in, showered, got ready to paying so the actual "spa" treatment time was no more than 30 minutes and this is not free and not included in the all inclusive. We didn't expect it to be but we didn't get what we were promised and contracted.

Being fluent in English and Spanish I talked to many other hotel guests during our stay. Many from the United States, others from the Netherlands, others from Colombia and Venezuela. ALL that I talked to expressed the same dissatisfaction with the whole quality of the resort and not being what they had been told would be. ALL stated that they would not return.

We did learn that the resort previously was part of the Breezes Resort chain and in the past four months had been sold to the Sunscape Resorts chain and was currently in a "transition" period. This is NOT explained in the package offerings. Some of the staff stated that when this was Beeches, the quality of food and liquor was premium quality and since the "change" it was evident that the quality had downgraded in all aspects.

WE WILL NEVER RETURN TO THIS MESS AND IF YOU WANT TO CONSIDER THIS PLACE, SKIP IT. YOU'RE BETTER OFF GOING TO ANOTHER PLACE IN CURACAO EVEN IF IT'S NOT ALL INCLUSIVE BUT THAT HAS ANYTHING BETTER THAN THIS MISLEADING DUMP.

LARRY AND AMELIA HERRERO
MIAMI, FLORIDA

Room Tip: Our tip is simply NOT to stay at this mess of a resort anytime soon. As they are in a "transit...
  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
11  Thank vamean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,271 - 3,277 of 4,809 reviews

Reviewed May 3, 2013

When looking for a destination, I had read mixed reviews about this resort.
Needless to say, we were pleasantly surprised. After our initial shock on a smaller facility than what we are use to, we realized Sunscape exceeded our expectations. We truly enjoyed our private check in (preferred club) and amenities that went along with that, very clean facilities (A), delicious food (A) and wonderful snorkeling right off the beach (A). Some minor inconveniences were: wifi only available in preferred club lounge or lobby area, bar service not always ideal and they ran out of top shelf drinks on one occasion in the early afternoon and there was not enough staff to cover the number of registered guests on several occasions. Again, minor inconveniences.
The room was kept well by housekeeping staff for the most part. They did forget to re-stock the mini fridge daily, but unless we went into town, it was no problem to get your beverage choice at the bar or restaurant.
The food was much better than expected. We did not have high hopes, given some prior guests complaints about stomach ailments, but we felt that all of our meals were well prepared and the staff gives you hand sanitizer prior to entering the dining facilities. There is also citronella candles for bugs, which we did not see at any time.
We cannot stress enough that there are people who still do not practice good hand hygiene, so it's hard to say what their ailment came from.
The staff was always very pleasant and said "It's a pleasure" when asking for anything from extra towels to beverages, etc. All staff members speak several languages and English is one of them. This is a far cry from treatment by staff at other resorts in Mexico and throughout the Caribbean. None of the staff expected a tip in return for what I would call "basic customer service".
The public restrooms were another pleasant surprise, as there seemed to be someone cleaning them on a regular basis with Clorox bleach. This is great for those of us with OCD tendencies.
Our room (Bldg 8) was quiet and had recent renovations. It appeared that the tile work in the bathroom and vanity area had been recently re-done and I did not feel the need to put on "shower shoes" as I have in some other resorts.
We also ventured off the resort and rented a car for the day. We felt very safe and all of the locals were very friendly. Some difficulties navigating with the map however, as there are not many street signs throughout Curacao.
We did hear other guests complaining about the check in process and a group of ladies stated their reservation was "lost", but the staff tried to accommodate and get them rooms. It did not necessitate the verbal abuse that ensued from the guests to the staff members. I was appalled that people could be so rude.
People were complaining about wifi service also, but when you are on vacation in a remote location, you should be grateful there is any service at all.
We had some hard rainfall for almost a full day and rain started coming in through the roof, leaking into some light fixtures in the Cafe, which was a little questionable, but new management was making little improvements there daily, and I'm sure they will put this on the list of needed repairs.
As with any "review" it is subjective. We went in with low expectations and like many resorts in the Caribbean, a 5 star rating is not always what you get. I guess that's the way we should view future trips because our expectations were exceeded by far.

Room Tip: Ask for one of the renovated rooms Building 7 or 8
  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank Kristi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2013

We stayed at Sunscape from April 18-28, 2013. We had paid for a garden view room, but upon check in they gave us an ocean front room and we could not have been happier! We were in Bldg 3, ground floor at the far end away from the pool (Rm 3110) and it was the PERFECT location! It was great having a walkout to our own patio AND being right on the beach! The room may have been a little outdated, but it was clean and we didn't mind that everything wasn't brand new.

The service is pretty slow at times - the staff not very attentive or eager to take care of you, but if you're not in a hurry all the time and don't mind standing in line for drinks, you should get along fine. There is no drink service on the beach or poolside. You have to go to one of the various bars to get your own drinks (which may or may not be watered down - but if you ask for more rum or whatever in your drink, they will oblige and put as much in as you like - but you have to tell them or they don't put much in). You may also have to ask to have your room fridge re-stocked if there isn't beer/soda/juice/water in it every day.

We had read lots of review on TripAdvisor before going on this trip so we knew we weren't going to a 5-star resort going in, but we enjoyed our stay at Sunscape very much. Some people had suggested tipping the bartenders for better service, however, in our experience that didn't really do much good. It all depends on the individual bartender. We found that many of the staff were not very friendly and seemed like working was the last thing they wanted to be doing. Even if it's a matter of a language barrier, just a smile would go a LONG WAY to making people feel welcome. There were a lot of staff that would barely acknowledge you and never even smile or act like they wanted to be the least bit helpful. There were some exceptions, however, one being our maid, Graciela, who was very friendly and took very good care of our needs and our room. Two others were the bartenders in the lobby bar - firstly, Jonathon, who was very fun and friendly and attentive not only to the guests but to the cleanliness of the bar area. He was always quick with a smile and made conversation with us - not to mention that he took excellent care of us where drinks were concerned. Also, another bartender at the lobby bar, Chin Peng (sp?), was very friendly and attentive. Both of these guys acted like they really enjoyed their jobs, which was nice change of pace compared to most of the staff (most notably, the "chefs" at the oceanside grill during the day).

The food was pretty decent but be aware that there is a time between about 5:30 and 6:30 when all the restaurants are closed and you can't find anything to eat during that time, so plan accordingly (or bring something back to your room from the buffet and stick it in the fridge) if you find yourself needing to eat around that time of day. We ate at the oceanside grill a lot because of this - bad timing on our part - and the one thing that we noticed (and that possibly made us both spend some time in the bathroom later that night) was that the chef used the same pair of tongs to flip our burgers, add cheese, and serve them as he used to put raw chicken on the grill. This is not a good practice - they should have a separate set of tongs for use with the raw chicken only!

Although the buffet is not as large as at your typical all-inclusive in Mexico, the food that is offered is an adequate variety and unlike in Mexico it's actually seasoned well. The omelettes in the morning and the pasta bar at night were both really good and worth standing in line for if there is a wait.

We were most disappointed with the seafood restaurant - they didn't even have two of the entrees listed on the menu - octopus and red snapper (our served said they had never had them since she had worked there) and the "breaded squid" was horribly greasy and I had to just take all the breading off to be able to even eat any of it. The tilapia was good, though, as was the mixed seafood cocktail. We only ate there once, so I can't say about anything else.

The Italian restaurant was not bad, but we were surprised that there were no breadsticks or garlic bread served with the meal. Perhaps due to the humidity of the island? Our server was not very pleasant or friendly, though.

The Japanese restaurant was definitely the best. Be aware that they don't take "reservations" yet they only seat you at certain times (i.e. 8:30 p.m.) and then they seat everyone all at once. They are also very strict about the men wearing long pants. But the food is really good and the preparation is entertaining and interesting.

Some suggestions I would make:

1) Bring insect repellent. I was eaten up by mosquitoes and something else that left big red blotches all over my feet and legs - some of them were very itchy, others no itch but a big blotch with a little blister in the middle. They may have some insect repellent in the gift shop (I didn't look) but the gift shop is pretty expensive!

2) Water shoes should be worn if you are going in the ocean. Not only is there coral along the center of the beach (there are sandy "beach" areas at either far end of the resort where you can walk into the water and avoid most of the coral), plus there is a lot of broken glass mixed in with the coral along the beach. Plus, there are lots of sea urchins (and other stuff) under the water that you may not be aware of - if you're not snorkeling you probably won't see them until it's too late. If you are snorkeling, be aware that the lion fish is poisonous - you might want to google it to see what it looks like.

3) The beds are really hard (to me, anyway) and apparently they don't have any foam mattress toppers (the 3 staff members we asked about them had either no idea what we were talking about, or it was a language barrier). You may want to bring a blow up air mattress if you need a soft bed. Also, there are no blankets on the beds (only a heavy top sheet) but if you ask for blankets, they will give you some.

4) Ladies, don't bother bringing heels or really dressy clothes, jewelry, etc., unless you REALLY want to wear them because flip flops and a sundress where acceptable at all the restaurants for women. The weather was also consistently warm and I never needed a sweater or a wrap. Guys must have long pants to eat at the Japanese or the Italian restaurant. The seafood restaurant was more lax on this policy. Honestly, you will probably spend more time in your beach clothes than anything else so leave the real dressy stuff at home because chances are you won't wear it.

5) If you go on the "bus tour" that you can book through the hotel, I would advise not buying too much at the first gift shop the tour takes you to because you can find all the same stuff when they take you to Willemstad and I suspect it's much cheaper in town.

6) If you plan to go out into the city or sight-seeing, wear sneakers or comfortable walking shoes!

7) There is a grocery store within walking distance of the hotel (a long walk, though) if you need to buy anything like sunscreen or whatever - MUCH cheaper than the hotel gift shop. Be prepared that it's pretty dirty (broken glass and other trash) once you venture off the hotel property, but we did not feel like we were in any danger or anything and the locals seemed friendly.

8) There is a free shuttle to and from the airport - go outside and look for the person holding the Sunscape sign and they will direct you. There is also free wi-fi at the airport in Curacao if you need to send emails when you get there - but you have to pay for internet connection at the hotel and we heard from some other people that it was pretty expensive.

Room Tip: Building 3 is right on the beach - ground floor has great walkout to private patio and beach.
  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2013

My wife and I stayed at Sunscape from April 21st to the 26th. We are in our mid twenties and have traveled to many places in the Caribbean. Let me state first and foremost that we ended up having a very nice vacation overall and would recommend this resort. Most of the negative reviews are probably from very negative and miserable people who don't know how to enjoy themselves when their unreasonably high expectations aren't met at an affordable resort.

Our main problem was getting a decent room. We reserved an ocean view room with a king bed and were put in a room with a lousy ocean view with two full sized beds. We immediately went back to the front desk to switch rooms. The next room was on ground level so you had to peer past the pool, bar, and beach chairs to even get a glimpse of the ocean and it was the tiniest room I've ever seen. It was late so we ended up staying there for the night. The next day we went back to the front desk and they explained that they didn't have any more ocean view rooms with king beds but an ocean front room was opening up later that day. Of course we had to pay a little more for the ocean front, but I negotiated and we got it for just $15/night extra. Let me tell you, that was the best money we ever spent. Our room was AWESOME! It was probably 4 times bigger than our ground-level room and had an breathtaking view of the ocean outside the four sliding glass doors that all opened up to the porch. So my point is PAY THE EXTRA MONEY AND GET THE OCEAN FRONT ROOM!!

Let me break down the rest of the resort

THE STAFF
These are truly some of the nicest people you will find in the world. While we did have a few people that seemed to be a little slow (or maybe a tiny bit lazy), I'd say 95% of them did an extraordinary job serving us. And none of them were rude at all.

OVERALL RESORT:
Beautiful! Lush gardens with soothing music playing! Very clean!! The resort offered a lot of free stuff such as classes, trips into town, bike rentals, and nightly entertainment. This was our third all inclusive and it definitely offered the most for free.

FOOD:
World Cafe (Buffet) was ok, we mostly ate there for breakfast. You really have to weed through a bunch of sub-par food to find some good stuff. They do have an omelet chef who made great omelets, it takes a little waiting but it's well worth it. If you go for lunch, ask for strawberry ice cream. It's amazing!

Blue Water Grill--The first night we had steaks which were amazing (one of the best steaks I've had) but the second night our steaks were way undercooked. The deserts aren't very good (just ask for the ice cream).

Oceana--Great burgers and awesome chicken sandwiches for lunch! For dinner they have a sea food menu. We ate there the night we arrived and they had run out of most of the food, but what they had was good.

Himitsu--awesome food! Make sure you sit at the grill for the entertainment and make sure you wear pants--they don't allow shorts

Da Mario's--I got a Caesar salad and lasagna and it was really good. . My wife got a caprise salad and a shrimp and chicken dish which she didn't like at all.

BARS
There's a lot of bars throughout the resort. And it seems like you can always find one open from 10 am to 2am!!! All of them were good and pretty well stocked. I got hooked on their pina coladas--so good! They only had one type of beer and it came in 8oz cans, so bring a big cup and ask for two beers. For some reason they have to pour it into a cup and won't let you take the cans.

THE BEACH
There were tons of chairs available to sit and enjoy the beautiful beach. It was very clean and relaxing. The sand was fine until you start walking into the water and it gets a little rough for a few steps then drops off. I'm a big snorkeler and had an awesome time snorkeling right along their rock barrier--lots of cool fish and the other side of the barrier had lots of beautiful coral.

OUR ROOM
We stayed in the Pelican building. We heard that the Flamingo building is really good too. Like I said before, get the OCEAN FRONT room, it's awesome. It did have a musty smell to it that came and went, but that has been true for everywhere we've stayed in the Caribbean. Our mini refrigerator was only restocked once, but anything they put in there you could get at one of the bars.

For the money we paid for this place, it was well worth it! If you can go with the flow and know how to be a little bit flexible, you will love this resort.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
11  Thank wilfromgrandrapids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2013

Just returned from a nice break at this resort, stayed 4 nights. The shuttle service on arrival was easy to find once we got our luggage. The trip to the resort was about 20 min and you get to see alot of the town on the way. Check in was a bit of a long line but not a major disaster. We asked for a renovated room and everything was ready. We were in the 5 Building on the 2nd Flr. Room was clean a/c and fridge worked. Everything was new, had hot water and good pressure in the shower. No problems with bugs not even a lizard. There are windows in the bathroom and we kept them closed. Room service was ok, she did not always put back the items she removed, so we ended up without a floor mat one day, and had to leave notes to get water no big deal. Toiletries are medium size in case you dont want to bring your own shampoo/Cond that was a surprise for us.
Food and Drink there is something for everyone. We enjoyed the fish and chicken sandwich alot from both Oceana and Blue Water grill. The lady at Oceana was much nicer. The drinks were not as strong but if you asked they poured, a tip did not hurt either. They run out of "top shelf" liquor alot so you will be drinking the local rums and all colors of Curacao liquor. Beers are on the small side so everyone seemed to ask for 3 cans to fill 2 cups. You can bring your own cups no one gave us a hard time about it. They do switch cup sizes on the weekend it seemed from the large to smaller size. Bar service if busy tended to be slow and hopefully you had someone who acknowledged you were there first to be served. The pool bar seemed slowest to me since they were providing drinks for all the restaurants and folks standing around. The daiquiri machine always seemed to "break" or mix ran out after 8p. Other than that the drinks were tasty try the Dark Sky and Pina Colada with blue curacao or frangelico (if they have any left) Norma was THE BEST at the Oceana bar, always had a smile and telling jokes to all her Baby loves!
We ate at the Habachi, Oceana and De Marios. The habachi style was OK, it was a good show but we were not impressed with the food. 2 pieces of sushi and fried veggies, aside from the noodles instead of rice that was served. De Marios had good pasta and pizza, make sure you check in to get a buzzer early, I saw them turn people away. Service can be very slow at the restaurants. Oceana is seafood, but they dont order fish to cover the entire dinner service. We ordered snapper and got served grouper fillet with no information from the waitress. when we asked she said it was finished and it was only 8:15p with them opening at 7p.
The buffet was decent, we mostly went for breakfast and dessert. Order the ice cream from the waitress, it was good. During breakfast you may be on your own getting juice and coffee to your table sometimes they came by and asked most times not, one day they ran out of napkins and none of them noticed. We also noticed that the OJ changes from fresh squeezed to Tang or Sunny D after a certain time.
In all we had a great time, met some very nice people, had no problems with bugs, beach towels, beach is very rocky because of coral so bring water shoes to get in. I like the beach on the oceana side better. People do tend to hoard the Palapas so we ended up under palm trees alot. The sun is brutal bring plenty of sunblock! Bring your own snorkel we heard they ran out too.
The entertainment is not broadway so you have to make the best of it, we enjoyed a few of the singers, "the club" has a pool table so it looks more like someones living room not a disco feel. We missed the day pool side games but heard people enjoying themselves.
If you want to go into town on your own the bus stop is across the street and its $1.50PP drops you right in front of the new market. From there you can walk to the floating market, moving bridge etc. A lot of local shops mixed with the tourist ones, I did not find any "deals" compared to other islands as far as shopping. Prices almost like US or more. The free hotel shuttle to town is twice a day but you have to reserve a seat in advance. You can't get lost on your own so try it out, all of the buses have signs as to where they go when you need to come back. Will definitely visit this resort again. We enjoyed our stay, the people, and the area. Our biggest problem was not getting Snapper but the chef promised us 2 each when we came back, so we are holding him to that!

Room Tip: If you have trouble with stairs ask for a lower level room, just make sure your windows in the bathr...
  • Stayed: April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank MrsMacMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2013

My husband and I (in our 50's) stayed here from 4/25 to 4/29/13. We enjoyed our visit but would not stay here again. We picked it because of the reasonable price for an all inclusive on this island.The island of Curacao is a lot like Aruba, with lots of coral rock, Divi trees and cactuses. After emailing the resort asking about a free shuttle pick up upon our arrival and not getting a response for 2 weeks, I called the resort and made the arrangements. We were met at the aiport and after a 20 minute wait and 2 different waiting area reshuffles, we were taken on the 20 minute ride to the hotel. Check in took about an hour as the lobby was full of people that had just arrived from all parts of the world. We were given the exact room we had requested ( the Pelican building #8120 on the first floor non smoking). Upon entering our room, we experienced some of what others have posted here. This building is in the part of the resort that has already been renovated. We immediately noticed that a knob was missing from the nightstand drawer, and there was an exposed wire hanging from a hole in the ceiling. We could overlook these small things, until my husband went into the small refrigerator to get a beer. There were only 2 small (6 oz) bottles of beer, and no bottle opener in sight. We were never given more than 2 beers a day and one bottle of water. There were no facecloths in the room, but when we asked we were given some, and they were replaced every day. The beds only had a decorative piece of cloth over it, not enough to cover an adult for sleeping. There was one blanket in the closet, we asked for another but never received it. The bathroom was nice, but extremely small. The door to the bathroom opened in and hit the toilet, making it impossible for even one person to fit comfortably. We also did not have a telephone in our room! The worst thing about the room was the fact that the shower was only lukewarm at best the entire time we were there. The room was right at the end of the resort, so it was quiet except for the fact that the public beach for the locals was right next to us and it was constantly filled with families with lots of children. There is also a security guard with a large dog that barks on and off at night. The part of the beach near this building has the clearest water and the least amount of coral pieces and rocky bottom area. The water is on the cool/cold side, but there is no seaweed thanks to the breakwater. There were many different kinds of fish and crabs that could even be seen without a snorkel. We had an inflatible ring we tried to get blown up, but the staff kept tellling us they had nothing to inflate it with. To his credit, one man on the entertainment staff tried to blow it up himself, but we urged him to give up after 25 minutes. Of course, the next day we saw 2 people floating on rafts and rings.
For the most part, the staff was unwelcoming and seemed to resent the guests and dislke their jobs. Notable exceptions were Iona and Norma (Baby Love) at the Oceana Grill, Raymond the bellman and the hostess at the World Cafe. The swim up bar was unmanned and deserted the entire time we were there.

The dress code for the different restaurants was vague and seemed to change night to night and was dependant on who was working. In the book in our room, it said short khakis and a collared shirt for men was appropriate for the "casual elegance" of the italian restaurant. When we arrived, we were told that because of my husband's short pants we had to sit outside. There was also a sign on one of the bars that no containers other than the ones provided by the restaurant would be filled due to resort policy (no bubba mugs allowed). The worst experience by far was not one but two rat sightings! We saw a rat at both the steak house and the asian restaurant. Tip: the asian restaurant will provide forks if you ask instead of chopsticks. The sit down restaurants all had excellent food. The buffet was adequate, not very big, not much variety and food was cold much of the time, (even as we went to breakfast at 7 am when they opened!)
Service was slow here too.

The resort does provide a free shuttlebus to the town, but you need to sign up the day before and make sure you are there 10 minutes before as they do leave early. It is worth it to see the shops, restaurants, and the fish and fruit and veggie open air market. There are souvenier shops and high end retail (Tiffany's, Lalique), make sure to see the "floating bridge" as it opens to let boats pass. Also the Sea Aquarium is a 15 minute walk and for $20 per person worth the price with dolphin and seal shows.

If we had it to do over again, I would pay more to stay at a 4 1/2 star resort. It is a shame, as this resort could have great potential with more attention to details and a staff that has better training in the hospitality industry.

Room Tip: Royal Tower is next to the sewer/trash area and not yer rennovated. Pelican or Flamingo are further...
  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank cbshopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2013

My husband and I just returned from 6 nights at Sunscape Curacao Resort. Overall, it was a wonderful trip. There were a few "hiccups" but we were determined not to let that ruin our vacation. I'll go thru each item.

Arrival and check-in....We had to wait an hour for the shuttle bus to pick us up at the airport. Check-in at the hotel was about another hour. However, when we finally got to the desk, the clerk says to us "oh, you are preferred member, you can check in immediately in the preferred lounge". That should have been told to us when we arrived. But they fed us champagne to ease the wait.

Room...We were in the Flamingo Building on the third floor. Room was lovely and had a million dollar view. But the temperature control on the air conditioning didn't work properly. We were either freezing and had to turn it off and then it got hot and humid. We had a telephone that wasn't connected because during the rennovations, the wires accidently got ripped out. So the supervisor offered us another room, but the views were blocked by trees, so we opted to put up with the a/c problem and keep our wonderful balcony and view. The electrical outlet in the bathroom was installed improperly so we could not use the hairdryer. The supervisor had an electrician come immediately and reinstalled it properly.

Maid Service....This was sketchy and we had to keep after them and finally complained to the concierge and then we got better service. Lack of direction and training definitely here. There's a daytime maid, nighttime maid and a separate person to stock the mini-bar. A maid to turn down the bed in the evening and put chocolates on your pillow...sometimes.

Food....Food was excellent if you ate in the restaurants. What could be better than sitting at a candle lit table, feet in the sand and watching the sunset. Spectacular. We usually ate lunch at the Oceana bar, fresh grilled fish or chicken sandwiches. The buffet was ok, just buffet food. The red snapper at the Oceana was delicious. We ate there twice.

Beach....We spent most of our time here. It was wonderfully relaxing and fun. We got to the beach each morning around 7:00 am and sat under a thatched roof umbrella and spent the day. The snorkelling from the beach was great and I felt comfortable because I didn't have to jump off of a boat to snorkel. The beach is sandy with some coral. For those that complain about a "rocky beach", I don't think they understood that this is a coral island. It's not Miami Beach with a huge expanse of beach full of sand. We brought water shoes for when we were not snorkeling. We brought our own masks and breathing tubes and used their flippers. Great fun.

Nightly entertainment....Every night there was a band or singers or game show trivia at the pool. We only went there for a little while, but everyone seemed to be enjoying themselves.

Drinks....Free flowing and delicious. For those who complained about water downed drinks, they are crazy. If it's not strong enough for you, ask for an additional shot of rum or tequila. No problem. In the evenings I like a real drink, so I drank vodka, ice and a splash of curacao (my invention of an Oceantini). Sometimes, first thing when they opened at 10:30 they didn't have their stock of dark rum. Not a big deal, white sufficed and the dark came later in the morning.

Casino....Well, it ain't Las Vegas! But that's ok, it entertained us. Machines are not well maintained so we had a few problems. And it's not handled like in the states either. You have to put your gambling money on a card at the cashier's window. $2 returnable service fee. Put your card in the machine. When you cash out, don't hit cash out, hit "X" and your card is SUPPOSED to pop out. Doesn't always happen. But there are floor attendants who carry tweezer-like tools to pull out your card. Or friendly locals will help you by using their keys to pull out your card. We walked out of there $300 richer.

Staff/employees....They couldn't have been nicer. It was almost hard to complain about anything because they were so nice and tried to accommodate you any way they could.

The Sunscape is a really nice place with lots of amenities. They are trying hard but need some better management. I would go back especially now that we know the lay of the land.

Room Tip: Third floor, above the trees for better view, but be prepared to walk up 36 steps.
  • Stayed: April 2013, traveled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Marie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunscape Curacao Resort Spa & Casino

Address: Dr. Martin Luther King Boulevard # 78, Willemstad, Curacao (Formerly Princess Beach Curacao Resort)
Phone Number:
Location: Caribbean > Curacao > Willemstad
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Willemstad
#4 Top resorts Hotel in Willemstad
#6 Spa Hotel in Willemstad
#6 Family Hotel in Willemstad
#6 Luxury Hotel in Willemstad
#7 Romantic Hotel in Willemstad
#7 On the Beach Hotel in Willemstad
Price Range: $238 - $453 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunscape Curacao Resort Spa & Casino 4*
Number of rooms: 341
Official Description (provided by the hotel):
Located near one of the world's most praised diving sites, Sunscape Curaçao Resort, Spa & Casino offers guests a fun-filled getaway of a lifetime with all the privileges of Unlimited-Fun(R). All guests will enjoy limitless access to six delectable restaurants, where reservations are never required and endless domestic and international beverages from seven chic bars and lounges. The Explorer's Club is where kids, ages 3 to 12, can have their own fun while under the supervision of Red Cross certified supervisors and the Core Zone Teens Club offers special activities and events for teens 13 to 17-years-old. All guests will have the fun-filled getaway of a lifetime at Sunscape Curaçao with activities, events, parties and more where wristbands are never required! ... more   less 
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Also Known As:
Breezes Resort, Spa And Casino - Curacao
Breezes Resort, Spa & Casino - Curacao Hotel Willemstad
Breezes Curacao Hotel
Breezes Resort Curacao
Superclub Breezes Curacao
Breeze Curacao
Sunscape Curacao Resort Spa & Casino Willemstad

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