We are a seasoned couple in our late 50's that travel extensively. We can accommodate from elegance to simple as long as clean and most of all receive what is advertised and promised. We went to the Sunscape Curacao from 04/26/13-04/30/13 thru Travelocity. Unfortunately, we found and received nothing of what Sunscape and Travelocity were supposed to offer which was top shelf liquor, gourmet quality meals, all inclusive meals/tax/tips/beverages, friendly staff and rooms refurbished and modern.
From arrival everything was nothing as promised. The only brand liquor served on the premises is a local unknown cheap quality brand which covers all rum, scotch, vodka and gin. I don't know whose top shelf but certainly not one of a any decent stocked bar. I ended up going to town (Punda) and buying my own bottle of quality liquor to drink on the premises and this supposed to be all inclusive but no one said on their site ads that the liquor was of the most cheapest quality possible.
The buffet quality was comparable to gourmet dog food. Poorly prepared, horrible taste, miserably presented and the buffet area dangerously set as water dripped from the roof light fixtures to the floor creating a possible electrocution hazard to which the staff did nothing about to resolve.
Of the four in-house restaurants we dined in three of them.
The first night we dined at the sea grill restaurant which provided us with a choice of steaks. Actually, this was not bad (nothing to rave about). Each of us two had three glasses of red wine which is the equivalent of a bottle of wine. The wine bottle was not brought to the table but we did have a total of six glasses of wine with dinner. (this is important to keep in mind).
The second night we dined at the Italian restaurant which provided my wife with a pasta and shell fish dinner equivalent in taste and quality to opening a can of Chef Boyardee. My "succulent scallops and large shrimp" consisted of scallops less than the size of a US dime and the shrimps, including the attached tail, were no larger than an inch long. The sauce was watered down and hardly any taste. Salt became a major factor in providing any taste to this and all other meals in all the restaurants. We did ask for a bottle of white wine with dinner which was the same white wine that is served at all the other bars in the resort including the pool bar.
The waitress was hard to find for any request and after dessert (brought by another waitress) we saw no one return to our table so we left.
The third night we selected what they offer as a "romantic private dinner by the shore" next to their Oceana restaurant. This is NOT free and you have to pay extra. Dinner includes the meat of a whole lobster tail and the price varies from $60.US to $120.US per person. We selected the middle price of $80.US which simply gave us an additional choice of appetizer and of dessert. We again asked for a bottle of white wine with dinner which, again, is the same brand and type served in the resort at all bars.
The fourth night we returned to the Oceana this time for a regular seafood meal. Although told by the staff upon checking in and by the inept and poorly informed hotel consigliere that this restaurant featured whole fried fish we were told this night that they did not have any and we had to select the only choice which was grouper fried fillets; no other choice. Again we asked for a white bottle of the same house wine.
Only this time the waitress from the Italian restaurant which we had not seen since the second night came to us upon seeing us and told us that we had to pay for the three bottles of wine of the past three nights including this one. We stated that this was an all inclusive but was told that if we asked for a whole bottle we had to pay $35.US for each bottle but if we ordered glasses of wine, without limitations, it was free. Then she gave us vouchers to use against the cost and the cost per bottle was $25.US even though all is supposed to be included.
The pools are poorly kept. They are not cleaned at night and in the morning you find trash around and in the water including leaves and tree twigs from the day before. The pool inside (floor and sides) are deteriorated and with stains showing age, wear and tear. There is a highly announced "swim up bar" at the main pool bar but when you go there the staff which works the ground level above tells you that they cant come down and you have to come out of the pool and up to them to get a drink. So why is the swim up bar highly announced in their site and brouchers?
At night I would ask for a container of orange juice to take to the room with me and I would be told that I could only be given one regular 8 oz. glass and that if I wanted more I would have to come and get another. When I questioned about getting a regular container to take to the room I had to negotiate with the night bartender by walking to the side, waiting for him and upon returning he'd pass me a container in exchange for a $2.US dollar tip. This I had to do for three night.
Upon arriving in the room we found the air conditioner not only not turned on but that it took hours into the night in order for the room to cool down. Although there was an actual telephone in the unit it did not work and was told by the staff that at the present there are no lines going into our building (although our building was the most recently refurbished). The "fully stocked" mini bar was empty upon our arrival. We had no blankets, one towel and no bed covers. Not having a phone line in the room, I had to walk from our far extreme building to the office to make the request and I had to make the trip twice and still no results. I finally had to use my cellular calling long distance to the front desk and threatening chaos in the lobby if nothing was done. The mini bar was "stocked" with two bottles of beer, one Coca Cola, one Diet Coca Cola, one Sprite and two small bottles of water.
We both used the Spa facility and each paid for a 50 minute session. We then learned that this included from the time we walked in, showered, got ready to paying so the actual "spa" treatment time was no more than 30 minutes and this is not free and not included in the all inclusive. We didn't expect it to be but we didn't get what we were promised and contracted.
Being fluent in English and Spanish I talked to many other hotel guests during our stay. Many from the United States, others from the Netherlands, others from Colombia and Venezuela. ALL that I talked to expressed the same dissatisfaction with the whole quality of the resort and not being what they had been told would be. ALL stated that they would not return.
We did learn that the resort previously was part of the Breezes Resort chain and in the past four months had been sold to the Sunscape Resorts chain and was currently in a "transition" period. This is NOT explained in the package offerings. Some of the staff stated that when this was Beeches, the quality of food and liquor was premium quality and since the "change" it was evident that the quality had downgraded in all aspects.
WE WILL NEVER RETURN TO THIS MESS AND IF YOU WANT TO CONSIDER THIS PLACE, SKIP IT. YOU'RE BETTER OFF GOING TO ANOTHER PLACE IN CURACAO EVEN IF IT'S NOT ALL INCLUSIVE BUT THAT HAS ANYTHING BETTER THAN THIS MISLEADING DUMP.
LARRY AND AMELIA HERRERO
- Official Description (provided by the hotel):
- Located near one of the world's most praised diving sites, Sunscape Curaçao Resort, Spa & Casino offers guests a fun-filled getaway of a lifetime with all the privileges of Unlimited-Fun(R). All guests will enjoy limitless access to six delectable restaurants, where reservations are never required and endless domestic and international beverages from seven chic bars and lounges. The Explorer's Club is where kids, ages 3 to 12, can have their own fun while under the supervision of Red Cross certified supervisors and the Core Zone Teens Club offers special activities and events for teens 13 to 17-years-old. All guests will have the fun-filled getaway of a lifetime at Sunscape Curaçao with activities, events, parties and more where wristbands are never required! ... more less
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- Also Known As:
- Breezes Resort, Spa And Casino - Curacao
- Breezes Resort, Spa & Casino - Curacao Hotel Willemstad
- Breezes Curacao Hotel
- Breezes Resort Curacao
- Superclub Breezes Curacao
- Breeze Curacao
- Sunscape Curacao Resort Spa & Casino Willemstad