We booked this trip after reading reviews on trip advisor. We booked it well in advance (about 6 months) so there was a little bit of confusion on both sides for pick up times. We had about 3 emails with different times and pick up. We took notice of the last email and waited outside the port as requested at 9.30. Nobody turned up so we started to walk into the town very disappointed. As we walked an Irie tour bus passed us and we flagged it down. The driver shouted that there was a bus further along the road. When we got there we explained to the driver and he said the bus there didn't leave until 11.30 and we didn't fancy hanging about for a couple of hours. The driver was very apologetic for the confusion and begged us to come back and he would knock $10 off the trip for us both. We said we would think about it and went off. We decided to go back and when we did the driver remembered us and thanked us for coming back and he had reserved a seat at the front of the bus for us, which we thought was a very nice gesture. We were glad we went back and we thoroughly enjoyed the trip, stopping at a beach and distillery etc. Well done to Irie Tours for good customer service.
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