My wife booked this tour about a few days before we got on board a 10 day cruise to the Panama Canal based on the TA reviews. Prior to booking, my wife confirmed via e-mail that we were coming via a cruise and wanted to make sure there would be no problem with our departure time.
This was Eric's exact response to us from a cut & paste of his e-mail: "Hi. We can arrange transportation which cost $10 a person round trip. If the ship docks a little later we can make the tour start later. Depending on the time your ship docks. No problem there. Eric"
Well, due to no fault of ours, our ship was delayed by 45 minutes in docking because of an emergency that 2 passengers had on the previous port of call. Upon hearing earlier that day that we were going to be arriving a little later, we e-mailed Eric to let him know what was going on. When we arrived, my wife, 2 girls, and I were waiting for about 30 minutes outside for the pre-arranged transportation. During that time, we met another couple that was also waiting for transportation for Eric's tour as well. After not seeing anyone from Eric's, my wife was able to borrow a local phone from the cruise security and speak directly to Eric. He told her that due to our ship being delayed by 45 minutes that he had no choice but to send the guide out with the other guests of the tour that were not on the ship.
Eric, this is totally UNACCEPTABLE. You reserved our 4 spots, along with the 2 other guests on our ship and left us abandoned at the dock. With so many options available for us to do on our 1 day in Curacao, we chose YOUR tour based on the great reviews and exciting adventure. Instead, we were left to find something to do last minute because of your actions. Again, you said in your e-mail pasted above it would be no problem if the ship docked a little later - your words, not ours.
To all future patrons looking to book this tour that are on a cruise, be wary of false promises from this tour shop.
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