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“Not worth the money or time”
Review of Trupial Inn

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Trupial Inn
Ranked #21 of 32 Hotels in Willemstad
Willemstad, Curacao
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not worth the money or time”
Reviewed December 12, 2013

I travel for a living with my job and this was a work trip. My stay was from Nov 11 to Dec 11. As such I do not expect many luxuries. However I do expect a certain level of service and cleanliness. The bed is very firm and if you like firm mattress then this is a minor issue. There is no breakfast in the hotel that is worth the price they charge. I am aware this is an island and as such all food is imported, however due to the over priced menu for what was given I found it easier to just eat at the local McDonald's. The location of the hotel is central and for a work stay it is in a good location for this specific job however for any leisurely stay I would not recommend this hotel. It is a 15-20 min drive to the beach, there is claim to have a shuttle but it is not a shuttle, instead it is a bus that leaves in the morning and returns at night.

Major down sides
• Restaurant prices are overpriced for the quantity and quality of food provided.
• Cockroaches found in general area in room and two in my bed.
• Mosquitos are an issue inside rooms and outside.
• Showers in various rooms do not drain properly leaving for standing water.
• Service is slow when responding to a room issue
• Service is unhelpful when finally responding and are sometimes condescending.
• No beach access
• No fitness center
• Limited outlets in rooms, no outlets near bed

Upsides
• Centrally located next to a mall and a pharmacy.
• 20-30 min drive to the airport
• Rooms are spacious

Room Tip: Some rooms are lower (elevation) than others. the ones that you have to step down to seem to be more...
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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181 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Curacao
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 26, 2013

Very poor and staff is unwilling to assist. No electrical outlets by the bed - so you cannot sit in bed with a device plugged in. Restaurant is full of flies - mosquitos in the room... pillows are flat

Room Tip: Very poor and staff is unwilling to assist. No electrical outlets by the bed - so you cannot sit in...
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LAS868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmond, The Netherlands
Level 5 Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed October 20, 2013

I stayed here for 6 nights during a business trip.
The rooms are recently renovated and functional.

Bathroom with large shower but no hot water unfortunately, just barely lukewarm.
Clean towels every day. (could get replaced by newer towels, some are a bit greyish)
Sleeping comfort was good; good quality matrass, quiet, air conditioning in good position.
Too small and filthy hairdryer. The cleaning lady should take the dust of things as well!!!
Services: free WIFI in room and outside
Daily cleaning was sufficient.

Service front desk:
One morning, when it was raining for hours, I called reception and asked for an umbrella. They told me they would bring it over as soon as it would stop raining or I could come get it myself….????? What's the use of an umbrella when the rain has stopped or when I'm already wet because I have to come get it myself??? It illustrates the working mentality in Curacao unfortunately.

I asked them to arrange check in at the airport for me and print the boarding pass. Instead of taking care of this for me they offered me their desk and computer to do it myself, which I appreciated but I'm used that the front desk takes care of this for me.

There was major construction going on outside (pool bar and restaurant) but this didn't bother me to much because I was away most of the time. If it would be my holiday destination I would be very unhappy with this. The pool is too small and there are no sunscreens.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brigitte-Ramon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 18, 2013 via mobile

Booked through travel agency for 1 week. First thing, when i checked in they charge me the whole stay, they did not give an invoice. Because of my type of job i had to check out 2 days early, so i gave reception the appropriate advise. To my surprise they told me they do not refund money to reservations booked made by travel agency. Had to speak to the manager which did not do anything to help me out because hotel policy. Very unprofessional staff...limited restaurant offering.first time and last time staying in that Hotel.

Stayed October 2013, traveled on business
Helpful?
3 Thank Jose F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotherham, United Kingdom
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 23, 2013

we stayed there in late september 2013, the entrance and restaurant were still under construction. and the restaurant had a very limited menu, the food wasnt the best anyway
nice swimming pool. Colorful deck chairs outside each room but the mosquitoes spoil it by constantly biting and swarming around you.
Bed was very comfortable but overall the room could have been better presented
the toilet was blocked four out of the seven days we stayed, at one point the shower drain overflowed and flooded out into the room
Front desk staff are friendly and helpful. maintenance or up keeping of the rooms is inadequate.
there is a daily shuttle bus into the town which is quite a distance away from the hotel
locally there is a few restaurants with tony roma being the best of these within walking distance

In all honesty if i return to curacao i would seek accomodation elsewhere as there is better to be had at the price

Room Tip: try to get rooms in the 30's the 70's seem to have worse mosquitoes and drainage
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Divemaster6961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 22, 2013

When we were there in August, the entrance and restaurant were under construction. The ground is well maintained. It has a very nice swimming pool. Colorful deck chairs outside each room are cute and pleasant. Beds are very comfortable (4 stars). Front desk staffs are friendly and helpful.
There are some not so good things. Given that the rooms were renovated within the last 2-3 years, maintenance or up keeping of the rooms is inadequate. The tile grout and caulking around the shower stall are dirty (brown and black). There are also stains on the wall in front of the sink (not too pleasant to look at when brushing teeth). Two stars for the bathroom. The housekeeping staffs never smile or say good morning. In fact when the cleaning person found out that we were in our room (around 11 am), instead of saying that she would come back, she wanted to come in to clean the room. With all the renovation, this hotel has potential, if the management can do a better job in its up keeping.
By the way, it is helpful to rent a GPS. Although the hotel is conveniently located east of Punda (10 minutes drive), it is not that easy to find. Curacao has NO signs for street names. Google map would not help at all when you don't know what street you are on.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goodenough2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Level 5 Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 8, 2013

Four of us shared a deluxe double room for just one night for a long layover. It was a small room but was ok for the short trip. The room was very nice, clean, and updated to a modern look. There was a nice flat screen TV as well. The pool was very nice and there was a swim up bar. The bartender, Meki, was very friendly and made excellent drinks. We also had dinner at their restaurant which was also good. There was plenty of security throughout the hotel area.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lynndiania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Trupial Inn

Property: Trupial Inn
Address: Groot Davelaarweg 5, Willemstad, Curacao
Location: Caribbean > Curacao > Willemstad
Amenities:
Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Casino Hotel in Willemstad
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Trupial Inn 3.5*
Number of rooms: 74
Reservation Options:
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Also Known As:
Trupial Hotel Willemstad
Trupial Inn Curacao/Willemstad

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