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“As close to perfect as one could get.”

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Memories Varadero Beach Resort
Ranked #32 of 64 Hotels in Varadero
Winkler, Canada
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
“As close to perfect as one could get.”
Reviewed February 9, 2014

We stayed at Memories Varadero Jan 23-31 2014. Check in was a breeze. We got there after midnight. Our room was great, top floor as we wanted, in the quiet section. We unpacked and went to bed. Noticed next morning that the sink was leaking from underneath. On our way our to breakfast we came across the maid, very friendly, smile said good morning. I mentioned the sink. When we got back to the room, it was cleaned and the sink was fixed.
Buffet was repetitive, we always found plenty. Some good some not so good. NEVER would go hungry as there really is lots to choose from.
Staff are wonderful, friendly and very approachable. We were not there to get drunk, we did sample drinks, some staff would add too much alcohol not enough mix, others would not add enough. But again, not here for the drinks, just need something cold to drink in the warm weather :)
The resort is spread out, lots of walking, again I saw this as a good thing. Help us burn a few extra calories. No problem. Trollys drive on the walk way. At first this was rather intimidating as had this fear of being struck by one from behind. But we learned that the drivers are actually in good control. Never got hit and never heard of anyone getting hit. They were handy to hop on when I was tired of all the walking (one time) Lol.
The beach is AMAZING!!!! Loved it, we had great weather, I am an early riser, went down to the beach with towels, reserved loungers(everyone does this) there are staff there to help you place the loungers where ever you want. Then I would walk the beach, glorious... get my friend up, go for breakfast, Yummy. Then we would hang out at the beach. We went out with the hobby cat, the guy took us to the reef for snorkeling and they had a camera guy there to take our pictures. Well worth it. Then they met us at reception that evening with the pics and a cd. Great.
We took the double decker to Varadero for the flee markets a few times, very convenient. The people in Cuba are not like other countries, they are not at all pushy, never felt intimidated in any way, again very approachable. Other countries I have been to you feel like you can't make eye contact because they will try to push something on you. Not in Cuba at all. Very safe and easy going. Much more relaxing.
We booked a few excursions through sunwing once at the resort. Glad we did not book them before going, found some good deals they had there, not on their website. Well organized and great staff.
We booked the Cuban a la cart and the Japanese. The Japanese was awesome. Wow... great performance by the cook and great food/service. The Cuban was good, really no complaints either I had the meatballs and my friend had the fish.
I would go back to this resort in a heartbeat. Next time I am taking my teen age boys with me. I feel they would love it as much as we did.

  • Stayed January 2014, traveled with friends
    • Value
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Helpful?
12 Thank Loving life P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vlanzarotti, Guest Relations Manager at Memories Varadero Beach Resort, responded to this review, June 11, 2014
Thank you for your feedback!, we are glad that you enjoyed your stay, the beach, pools, entertainment and that some members of our staff especially made your holiday a happy, memorable one!
We would be honored to welcome you back in our resort in the future!
Thank you for your positive comments for other future guests!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 8, 2014

Our 2 week stay at Memories was GREAT! Everyone there the staff and managers provided great fast and efficient service. At memories was our 2nd time there former name was La Salinas Sirenis. From the hotel room,buffet,pools,a la carts,the beach,diamond beach club,kids club,spa,gym was FANTASTIC! Going out to the city was safe,the local people there were also nice. We went on 3 excursions the deep fishing, jeep safari, and the the cayo blanco boat cruise was the best especially if you have kids its a great trip to take them to for snorkeling and the swimming with the dolphins. We would definitely go back to Memories for the 3rd time :-]

Room Tip: Beach Front View :-]
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  • Stayed January 2014, traveled with family
    • Value
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Helpful?
7 Thank lopezsaman2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vlanzarotti, Guest Relations Manager at Memories Varadero Beach Resort, responded to this review, June 11, 2014
Dear Christelaine,
Thank you very much for your preference for our resort Memories Varadero! We were truly happy to have you here with us for the 2nd time! Thank you for taking the time to share your experience with other fellow travelers. We loved your comments and congratulate you on your positive thoughts!
We are glad that you noticed some of our actions to improve our service, thank you for your encouragement!
We hope to have the pleasure of your visit once again soon! Please, let us know in advance so that we can do our best to guarantee that you have an even better stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 8, 2014

My family was at Memories in Feb 2014, we found it clean, very friendly, the staff are all eager to help, the gardens are lovely (more greenery than my Jamaican resort holiday). Two big pools, we always found it easy to find a chair at the pool, it was very clean.
The beach is everything you hope for (except maybe more chairs)
The buffet is very good for breakfast, but only 'okay considering it is Cuba' for lunch and dinner. We ate at 4 different a la carte restaurants, all were very good: Creole, Gala, Japanese, and French.
The buffet coffee is okay, but the coffee at the lobby bar is wonderful- they make each cup in front of you, espresso, cappucino, whatever you want, 24 hours.
The rooms were clean, lots of hot water, you have to hold the button down for a few seconds to complete a flush.
No wifi, you can buy time on one of their 2 computers, we did not do this. Currency exchange was no problem. $20 Cdn buys you 16.85 CUC.
Resident Manager Noella was very attentive, and followed through on every promise. The Japanese restaurant books up very quickly, she said 'dont worry I will watch out for a cancellation for you' and sure enough a few hours later she sent a bellboy to our room with a reservation.
Overall we were thrilled with the resort. It was our first time to Cuba and we weren't sure what to expect, and we were very happy.

Room Tip: The resort is long, with the lobby and buffet at one end and the beach at the other end. The lobby e...
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
8 Thank need_coffee_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vlanzarotti, Guest Relations Manager at Memories Varadero Beach Resort, responded to this review, June 11, 2014
Thank you for taking the time to share your experience and for having chosen our resort Memories Varadero for your vacation!
We place great value on your comments as they are very useful in our efforts to improve our service and have more happy clients each day!
We invite you to visit us again in the future, please inform us of your next visit in advance so that we may take care of any requests you may have.
Thank you again for your confidence!
Receive our warmest regards from Varadero!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brampton, Canada
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 8, 2014

My boyrfriend and I are from Brampton, Ontario, we arrived at Memories on Dec 28th, spent New Years there and left on Jan 3rd, 2014. Since the moment we got there to the moment we left, we were treated so well, like VIP. The staff was extremely friendly and helpful. The entertainment at night was very entertaining, they had shows at the theatre and beach parties. They would also have entertainment during the day at the beach, by the pool, in the lobby and on the beach at lunch, followed by lunch on the beach. The resort was beautiful, but large, and the walking did take some time. I suggest tipping the driver well so they can pick you up constantly. The food was good, there is 8 a la carte resturants. My favourite resturant was the Tampanyaki and the buffet, there is also a snack bar that is open all night. Our room was one of the rooms closest to the beach, a one minute walk from the beach and the beach is beautiful. The room was cleaned daily, we would get new bath towels daily. The pools were also a good size. You have an option of 2 pools, the smaller pool is ideal for people who want to relax, it is referred to as 'the quiet pool', the larger pool has a slide, is louder and has entertainment. There is also a 24 hour money exchange in the hotel. Also, we are very glad we stayed at the hotel for the New Years celebrations because their celebrations were fun and kept going until the early hours of the day. I recommend staying at the hotel for new years because we knew friends that decided to leave the hotel and go to the Varadero Clubs, but they ended up waiting in line for about 2 hours, weren't able to get into the club because of the long wait and therefore missed new years celebrations. I'm glad we decided to stay at the hotel that night. Overall, a great experience at Memories. We would definately go back

Room Tip: Choose a room in the middle of the resort because then you will be in the middle of the resturants...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
7 Thank Stephanie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vlanzarotti, Guest Relations Manager at Memories Varadero Beach Resort, responded to this review, June 11, 2014
Dear Stephanie,

Thank you for having chosen our resort for your recent vacation and for sharing your positive experience with our future visitors and ourselves! Comments such as yours are very gratifying for us and give us the encouragement we need to keep up with our efforts and hard work, so thank you so much!
We are glad that your check in went smoothly and that you were satisfied with your chambermaid´s service and staff in general.
It would be wonderful to welcome you once again in our resort, if you let us know in advance we will do our best to ensure you of yet another great vacation!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest, Hungary
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 8, 2014

We spent three nights at the Memories Varadero as a closure of our wonderful round trip in Cuba, and we were extremely pleased with the level of service and the high quality standards provided at this huge resort.

The staff impressed us with their warm, friendly attitude and their effectiveness in managing such a big and busy operation in the restaurants and bars. The table service was fast, polite and very attentive, the food in the buffet was replenished quickly. We were equally delighted by the wide selection of food and drinks throughout all meals. We found both quality and variety very high, especially for an all-inclusive concept. The abundance of fresh fruit, juices, seafood and meat dishes as well as the numerous live cooking stations guaranteed real culinary delights. We greatly appreciated the opportunity of meeting the Chef and other members of the Kitchen and Service teams to express our gratefulness and admiration - thank you again for making our stay a truly memorable one!

Special thanks also to the cleaner of our room, who surprised us with lovely towel sculptures.

The beach of the resort is exactly as one sees it in their dreams: white sand, clear turquoise water, palm trees, refreshing cocktails... Along our short walk from our room to the sea, we enjoyed the sight of well maintained landscaped gardens and creatively designed statues and fountains.

Another highlight of Memories are the professional and entertaining animation shows at the theatre.

We wish we could have stayed there longer and would recommend it to anyone seeking a great vacation!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
8 Thank Viktoria K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vlanzarotti, Guest Relations Manager at Memories Varadero Beach Resort, responded to this review, June 11, 2014
We appreciate dearly your having taken the time to post your review about your recent vacation in Memories Varadero Resort; your lovely comments are the most wonderful tool for us to renew our energy and our desire to continue improving the services we offer.
We assure you that we will not cease in our efforts to have more satisfied and happy clients each day!
It would be a great pleasure to welcome you once again in our resort, please let us know of your next visit in advance, as we would like to prepare for your arrival and make sure that you enjoy yourself even more!
Thank you again for your kind comments!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon ,Sk.
Level 3 Contributor
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 7, 2014

We arrived on Jan.19th and were at the Memories for 2 weeks. We loved every minute especially Diamond Club. I can't believe it when people say they never saw Leo, or the food was bad or that staff was asking for tips/clothes etc. Saw Leo 12 days out of the 14 and he always made sure to ask if everything was good. It never mattered if we tipped or not, we were always treated the same AWESOME. Our room was spotless, and our maid was a genuine caring person who always asked if we needed anything. Towels were ALWAYS in our room and the maid exchanged our beach towels.
Loved the pools and the bar service we got while lounging, awesome waterslide too.
Yes they have issues with the toilets flushing properly, so if we had an issue in the room we used the plastic liner in the garbage can, filled it with water to flush it...big deal. You soon know which toilets flush properly through out the resort, so I waited for those and had no issues. That was such a minor thing, we had worse at other resorts in Mexico and Cuba. We usually book 4.5 but loved how big this resort was and very happy we did.
Our room was close to the lobby, great location. It took us 10 min to walk to the beach and we are in our 50's, never took a shuttle found no need to.
Everything we wanted or needed was taken care of by the Diamond Club Concierge, booking a taxi for Havana, you name it, they were terrific.
Amazing Cappuccinos in the lobby where you will also find the best coffee, also my husband loved the Diamond Club drinks especially at the Diamond Club Beach bar. If you don't find a lounge there are staff there to help you find one. PS if you decide to go down and claim a lounge then not show up for 3 hours...I hope its gone and someone else claimed it...that's just rude.
Food was good, loved the grilled foods, there was always something to eat especially the chicken strips and fries. A la carte restaurants were very good tried Cuban, French, Mediterranean, Japanese and the Diamond Club special supper was terrific.
The best kids club we have ever seen, with a wonderful evening program with the Kid's show and the regular program, also a great Disco.
Staff are genuine and we will go back, loved this resort it was one of our best vacations ever and we travel a lot.

  • Stayed January 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
12 Thank mandym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vlanzarotti, Guest Relations Manager at Memories Varadero Beach Resort, responded to this review, June 11, 2014
Dear Client,
It was wonderful to have you here and we look forward to welcoming you again in the future!
We appreciate your lovely comments and we are very happy to know that our staff made you feel at home and well tended to.
Please, do not hesitate to contact us in advance when you book our resort again for your vacation, as it will be a pleasure to personally take care of any requests you may have.
Thanks for your confidence and wonderful feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ancaster, Canada
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 7, 2014

We stayed at this property for 5 days early November 2013. Had an amazing experience at this resort the only complaint was the mosquitoes (which are everywhere) and the stairs if you have a stroller leading down to the beach.
I can't say more positive things about this property!
Very child friendly and they even where accommodating to our little ones and we used the babysitting services at $5 peso and hour for 2 children.
Food was above par for Cuba in my experience.
We didn't even ask and where given an a joining room at no extra charge (perhaps it was b/c of low season).
Manager Juan sp? was fantastic handled a small issue perfectly.
We were treated very well no extra tipping was asked for but we were happy to tip when service was provided.

  • Stayed November 2013, traveled with family
    • Value
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Helpful?
1 Thank LadyMomof2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vlanzarotti, Guest Relations Manager at Memories Varadero Beach Resort, responded to this review, June 11, 2014
Dear LadyMomof2,
We are truly thankful for your comments!
It is wonderful to know that you enjoyed your vacation in our resort and that we will now be a part of your life memories!
Hopefully, you will choose us again on a future holiday! We look forward to your next visit.
Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Memories Varadero Beach Resort

Property: Memories Varadero Beach Resort
Address: Autopista Sur, km 18,5 Parque Natural | Punta Hicacos, Varadero 42200, Cuba
Location: Caribbean > Cuba > Matanzas Province > Varadero
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Top resorts Hotel in Varadero
#24 Luxury Hotel in Varadero
#26 On the Beach Hotel in Varadero
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Memories Varadero Beach Resort 5*
Number of rooms: 1035
Official Description (provided by the hotel):
Pamper yourself on the pristine white sand beaches of Varadero, Cuba with a stay at the luxury Memories Varadero Beach Resort. The resort offers incredible value and impressive all inclusive features and is the perfect destination for a romantic getaway or a fun family vacation. Guests will be dazzled by the elegant rooms and suites that feature rich wood furnishings, luxurious amenities, and stunning décor. Relish a culinary trip around the world at the buffet restaurant and several à la carte restaurants, which offer sumptuous global cuisine, including Italian, Japanese, Mexican, and more. Spend your days basking under a golden sun on one of Varadero’s most beautiful beaches, or revel in an array of fun land and water sports and activities. Children will also have the time of their lives at the Kids Club and Baby Club with supervised games and activities. Memories Varadero Beach Resort ensures fun for all ages and helps create unforgettable vacation memories for the whole family. ... more   less 
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Also Known As:
Sirenis La Salina Varadero Beach Hotel Varadero

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