Returned a few days ago from a wonderful vacation at this resort. This was our second trip to Cuba, and we feel we made an excellent choice with this resort. Our stay was from April 19th until April 26th.
Check in was very quick, room was ready hours before 4:00pm
Resort was a good size , not too large, not too small. Beautiful décor and details. Grounds were very pretty
Room was excellent, very clean and a lovely garden view.
Beach was excellent, no sand fleas.
Hotel Staff was 99 percent excellent. Nice that so many staff had quite good English. Our maid Dayamij ( spelling? ) was super sweet. The gardeners were friendly and made lovely grasshopper and hummingbirds on flowers. The Beach Bar Servers ( all of them ) were most accommodating, friendly and had our drinks half made before we reached the bar. Bartenders at the theatre we very attentive. Jimmy at the snack bar was very friendly and a hard worker, great English. Buffet staff were very friendly, prompt service with water, wine and clearing plates. We sat at the small tables along the window side, which was a little quieter than the center of the room for hustle and bustle. The servers in this section when you first enter were very nice and I wish I had asked for their names. The Hostess seemed to do multiple jobs and handled her role great, always had a smile for everyone coming in.
We were very impressed with the food in the buffet, having been to Cuba before we knew what to expect with the food and we were pleasantly surprised with the selections at the buffet. We really enjoyed the buffet meals. Well done.
We really enjoyed” La Dorada”, for the food and the great service, we would return another time. We would not bother with the other two restaurants on another trip as we ended up in the buffet to eat afterwards.
Entertainment at the theatre was very enjoyable; we went every night except for one because of an excursion.
We especially appreciated that there are two showers which can be used after check out.
We had issues with our waitress at “La Parrilla”that seated us and took our order, the worst treatment we have ever received anywhere. Hopefully an isolated case, we probably should of gotten her name and complained to the Resort so she could receive some coaching on not being rude to guests, however when on vacation we certainly didn’t want to spend our time dealing with this.
Public washrooms had no hand towels and most of the hand dryers did not work. Otherwise they were beautiful and very clean.
This resort more than exceeded our expectations on every level, with the exception of the one bad waitress. We plan to return because we loved it so much. Also we very much enjoyed having cats on the resort.
- Official Description (provided by the hotel):
- Directly on the beach of Varadero. Iberostar's first 5 star hotel in Cuba. Luxury and comfort in an elegant atmosphere. Top gastronomy and excellent service. Equipped for every kind of meeting, gala dinner, party, etc.. Ideal for groups & incentives. ... more less
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- Also Known As:
- Iberostar Varadero Hotel Varadero
- Iberostar Cuba
- Iberostar Varadero Cuba
- Varadero Iberostar