Our review is based on several different hotel and resort we have visited in the past some country like Cuba have embargo, so they cannot get whatever they want. We have stayed at the Melia Marina Varadero, after reading good reviews about this hotel we decide to give it a try and see by ourselves, we have tried several resort in Varadero and all over Cuba and this place is very different from all the resort we have tried. The only thing we can say about this place is WOW. The only bad thing is we had to get back home. First the hotel is brand new, their standards are very high, and the service quality is more than excellent, one of the things that really picked our attention is that the staffs do not wait to get money to give you an outstanding service and so all over the resort. If you complain about this place and thing this is a refugee camp as I have read from previous reviewer, it is maybe because you have a problem yourself and you are not able to enjoy anything in life. We traveled with our daughter and she loved it too.
Food and Restaurant
The food; my husband has health problems; this is the first time after a week he would not mind staying a few more day if he could. The food is more than excellent for Cuba and believe me, you will not go hungry, there is something for everyone, yes people are complaining about the repetitive buffet, its true but if you start eating everything the same day, of course at the end of the week it might be a bit of the same, but you have to ask yourself at home do you eat pasta, fish, beef, pizza & salad every meal every day.
The Buffet: This is the place, most resort close the buffet for lunch during the summer this place is open every day at lunch, and you it is very appreciated from several people we spoke with, so keep it open at lunch or I am sure you will start receiving bad review. They have everything, fresh salad, fresh fruit, a lot of vegetable, pizza, pasta, fish, beef, chicken, sandwich bar, very good desert, soup, fresh bread, butter, ice cream which my daughter enjoyed so much & more. The cooks and the kitchen personnel is walking around and they always make sure the buffet is full, the food is warm and when I say warm it is, of course if you walked 10 minutes with your plate in your hand the food will be cold when you’ll start eating it. A very strong point is that there standards are very high, so keep it that way.
During our stay we have tried 3 a la carte restaurants; the level which would have been ok without kids the food was excellent but we were there for the incredible sunset view from the restaurant. the inside of the restaurant would need a little bit more warm colors, this is just my opinion, The French restaurant was also very good the meat cooked perfectly, but our favorite was the Oriental restaurant, very very good, and if you are not satisfied simply go back to the buffet.
Another nice comment about the entertainment every night there was something new, magic show, live music show, very good band and the entertainment does end around 22h30, a very reasonable time for those who wants to go to bed early. About people complaining when the show is inside the lobby bar when it rain, I would say they would have complain anyway if the show would been cancel because of the weather.
Ground/ Beach and pool
We use to take the little ride to the beach every morning to enjoy the ocean then go back after a few hour to spend the rest of the morning by the pool, the only downside are the beach chair at the beach they should have cushion like the chair found in the pool area. But this is only a detail. Bar, restaurant and staff at the pool were excellent. The ground is very clean and well maintain.
We first booked a room asking pool view but we have been given a room marina view, to be honest I am not very sure if the pool view room are quieter during the day, there is still construction going on and of course you will hear some noise. The room are big and very comfortable; a very good size with balcony, the bathroom are big and has a separate bath and shower which was nice for those complaining about the toilet door glass its probably because you do not have much to do when you have time to complain about such things. The room cleaning lady did the room every morning with a big smile and the fridge was filed with crystal beer, cola, and Fanta every day. And once again if you are not happy with your room go to the front desk and ask to be change the will do their best to please you. We decided to keep the room up to 6 PM because our flight was at night, which cost us a little extra but worth the extra money. Check-in / Checkout were done quickly and professionally as expected.
I also think the level would have to improve for us to pay extra money to use that section; the terrace on the 7th floor will need major improvement, maybe some kind of patio with upper deck as you can sit there and enjoy the view, there was only a few table no cushion on the chair and we were sitting you were not able to see over the wall. Maybe it’s only a matter of security.
In conclusion do not hesitate to go to this hotel, this is the best resort we experienced so far in Cuba, I hope the quality, of the food, and the high standard in general will remain the same for several years and will not go down when they will change management. They even brought my husband honey every time he ordered a coffee. So if you are complaining about food, sleeping quality, music or anything else, I think your best bet is to stay home and watch TV.
Mr Renaud, keep walking around, talking with people, and keep the very high standard. Would you please thank these individuals personally for their incredible and impeccable service and for making our stay very special and for having a smile even when tired with everyone, - Yoelvis – Osvaldo, Anelys & Yasmany (Buffet) – Aleany & Yosley (pool bar and buffet)- Ladien, Yadiana & Eybar (Terrace) – Tomy & Edrey (bar Ambos mundos) – Mayren (oriental restaurant & buffet) – Idelsy (reception)- Jenny (Cleaning lady). Because you cannot get mozzarella cheese for poutine, we had one for you on our way back. Thank you and we will definitely go back.
- Official Description (provided by the hotel):
- Five star All-Inclusive beach resort, situated in the Marina Gaviota Varadero, 40 minutes from the international airport of this tourist destination. This amazing hotel boasts modern rooms; bars and specialist restaurants, well-equipped meeting rooms; swimming pools with recreation areas and Yhi Spa. It offers something unique in Varadero as its facilities are integrated with a wonderful seafront with shops and a marina. Recommended for families, yachting, diving, fishing, events, meetings, weddings and wonderful honeymoons. ... more less