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Reviewed September 24, 2015

Just back from this fantastic hotel once again, it is our 4th time there and 10th to Cuba, we love the Country and this hotel is by far the best. We have been lucky enough to stay in the Royal service section and this is fantastic. The rooms are huge and all lovely and kept great, the baths etc in room are huge and the separate shower, toilet etc is lovely and all kept lovely and clean. The views from the balcony are great. The butler service is wonderful, we were served by Miguel, such a lovely kind man and nothing is to much trouble. All the butlers we spoke to are so kind and go out of their way to make sure everything on your holiday meets your expectations. We used all the restaurants except the Chinese as only had a week there. The Japanese is fantastic and they cook in front of you, such a great evening. The food in the Miramar, French, Italian, Hilltop al la carte was all wonderful and we had one evening in the main buffet which has a huge choice of food and something for everybody.
The pool are is lovely and peaceful as is the beach, the Royal has its own section of beach too and this is lovely, the sea was so calm and like a warm bath.
The main hotel looks lovely too, the main swimming pool area is great and everybody we spoke to was enjoying their holidays for sure.
The hotel is out the way from the main stretch of Varadero but the double decker bus stops right outside the hotel and at just 5 cuc round trip, on and off if you wish, this is a great ride and well worth going down into downtown Varadero to have a look round. If you stay on the bus it takes about 2 half hours to go all the way back to hotel again, well worth it.
We are back again in April and cant wait, such a friendly place.
Please do take pens, pencils, soap and any clothes you have over for the staff, cleaners and people outside hotel, they are all so grateful for the things we take for granted.
The hotel has wifi, if you in the Royal this is free for a card, if you main hotel this is 5 cuc for an hour and the connection is not too bad considering.
Go and have a lovely time, you will love it.

Room Tip: Higher floor for the sake of insects
  • Stayed: September 2015, traveled as a couple
    • Location
    • Cleanliness
    • Service
4  Thank chelseabeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this reviewResponded September 26, 2015

Hello chelseabeds,

Thanks for your wonderful feedback!

We were so excited to read your review and see that you experienced exactly what we try to achieve. It has been a great pleasure for us to host guests like you.

We are proud to know that you felt very comfortable in our hotel and you enjoyed our Royal Service
.
We always work hard to meet guest expectations and it is a pleasure to know that in this occasion we have reached it again.

Thank you once again and we hope you come to visit us again soon.

Kind Regards,

Managing Director.
Paradisus Princesa del Mar.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2015

Great hotel, friendly staff ,beautiful location.
Really enjoyed the dance classes with Mayte & Chang.Evening entertainment was superb & really good themed restaurants, particularly the Japanese.We will be going back with friends next year.

  • Stayed: July 2015, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank 101sooty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this reviewResponded September 22, 2015

Dear 1001sooty,

Thank you for sharing your recent experience at Paradisus Princesa del Mar. We are pleased to hear that you had a nice stay overall.

Thank you also for your feedback. I was glad that we met your expectations and found the service and hotel entertainment to your liking. I will share your lovely comments with Mayte and Chang.

It was a pleasure for us having you at our resort and we look forward to welcoming you again soon.

Best regards.
Managing Director.
Paradisus Princesa del Mar.

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Reviewed September 20, 2015

We stayed at this hotel for 11nts after spending 3nts in Havana, what a fantastic experience, a very nice place to visit, with wonderful people, bars and restaurants.

The hotel is situated at the far tip of Varadero next to a beautiful marina, and a short bus or taxi ride into Varadero town. The rooms are very modern and well kept, we stayed in Block 6, very clean and tidy.

The hotel and the grounds are well laid out, not too far a walk to the beach, pool and restaurants, there are a choice of various à la carte restaurants which are all very good, the japanese and italian were exceptionally good.

The Buffet restaurant was reasonably ok but the food was repeated almost every day both Lunch and Dinner times. Hence we used the à la carte restaurants most of the time.
We were not impressed by the hygiene standards of food handling in the grill area of the buffet, the cook was using the same utensils for RAW chicken and food already cooking on the grill, This was pointed out to the management and acted upon, but over the next few days nothing had changed. Raw chicken + utensils used on other food = Food poisoning, Hence or extensive use of the à la carte restaurants.

The quality of the entertainment at night was "Excellent" there was a show every night with great acts!

CUBA IS A FANTASTIC place to visit, yes we would recommend this hotel and would certainly return again, let's hope they solve the buffet issues!

Wifi is not free but is good and costs very little!

  • Stayed: September 2015, traveled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this reviewResponded September 22, 2015

Dear Brian S,

Good morning from the whole team from here in Varadero.

Thanks for taking the time to complete your TripAdvisor review and it was great to read how much you enjoyed our resort.

I was sorry to read that you felt that we were not so good in terms of hygiene standards in our grill. I would like to inform you that we have very strong standard and we certified by CRISTAL standard based on HACCP food safety management principles as we give a good care for our clients & our business, so we take our precaution specially to avoid any action from our staff can be reason for food poisoning like using same kitchen tools with not cooked items & cooked items for example, so we have regular training about health & safety for food, beverage & kitchen staff and we separate food items according to food safety standard.

Thank you once again for your constructive comments and we very much hope that Cuba will still be on your radar when you next vacation.

Sincerely,

Managing Director.
Paradisus Princesa del Mar.

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Reviewed September 18, 2015 via mobile

My husband and I stayed at the Princesa del Mar for 2 weeks in August. Overall, we had an amazing Honeymoon!

The first thing I must mention is the beach, we were truly blown away by how beautiful this was! The golden sand and the clear, blue water is just to die for! We spent a lot of time here. We enjoyed the free use of the kayaks and pedalos too.

The pool was lovely and we were always able to get a sunlounger and parasol if we wanted.

The honeymooners day was the best for us as we met some amazing friends who we are still in touch with. The activities; salsa dancing, drinking from a coconut, spa visit and pool games were great. The meal at the hilltop was lovely, although as I don't eat fish, the menu wasn't ideal for me. The staff were lovely and gave me a vegetarian option and served my main dish minus the fish. The professional photo we had taken was a lovely touch too.

The food was ok, the a la carte restaurants were disappointing apart from the Japanese which is amazing! There was always something for everybody at the buffet restaurant which we ate in most nights. The cocktails were amazing, especially the strawberry daiquiris!

We had a full body massage which was so lovely and relaxing. I would recommend using the vouchers and having this treatment. We were so relaxed for the rest of the day! My husband had a haircut and was said the hairdresser was so attentive and did such a good job!

I was worried before arriving about cockroaches and mosquitos but luckily, we had no issues with either. I recommend a mosquito repellent plug in for the room as I think this helped.

The only reason I haven't awarded 5 stars is that the staff (not all staff as some were lovely, especially in the cigar bar and piano bar), on occasions were a little rude and served the Spanish speakers first.I noticed that if u tipped regularly, u got better service. We had to move all our luggage from our room on the last day as the buggy we had called for never arrived. This wouldn't have been a problem necessarily but we were in block 6 which is a bit of a walk from the lobby.

I also noticed that our shower was very slow to drain/empty and very nearly leaked into the bathroom at times. Also, there was no toilet brush which I found strange???

Occasional marks on the sheets but I think these were stains as it always smelt clean and fresh.

Overall, we had a fantastic holiday and the pros definitely outweighed the cons. I would recommend this hotel and would love to return in the near future!

Stayed: August 2015, traveled as a couple
5  Thank Samantha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this reviewResponded September 20, 2015

Dear Samantha J,

Good afternoon form the whole team from here in Cuba.
Thanks for taking the time to complete your TripAdvisor review and it was great to read how much you enjoyed youy honeymoon in our resort.

The comments concerning a poor staff attitude from some of our reception team are certainly not the standards we normally achieve (as you will see from many other reviews). It is particularly disappointing that we have not provided our normal standard of service to you.

I have personally revisited our staff training programme to stress the importance of a warm, friendly yet professional welcome at all times to all our guests from all our staff members. It would never be our intention to make guests feel uncomfortable during their stay and it is clear that we have let ourselves down on this occasion. Thank you for your feedback and please accept my apologies.

Kind regards,

Managing Director.
Paradisus Princesa del Mar.

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Reviewed September 18, 2015

Pros:
- Only-adults hotel.
- Great and very varied food.
- Several restaurants in the hotel - Loved the Japanese one, and the Rock House.
- Amazing and tasty cocktails.
- Beautiful swimming pool.
- Very relaxing spa-service.
- Long, white sand beach.
- Very good entertainment at night.
- Overall, over-the-top service.

Cons:
- The hotel is far away from the town of Varadero - Not that we cared though, there is ALL you need in the hotel.

  • Stayed: July 2015, traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Mariana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this reviewResponded September 20, 2015

Dear Mariana A,

Thank you for your recent stay and your absolutely wonderful review.

I am also pleased to hear that you found over the top our service. I am also happy that you enjoyed our entertainment, spa and liked it our culinary experience.

For your informationtt is extremely easy to reach the city centre by the double-decker bus or taxi from the hotel, and only takes 10 minutes.

We hope to welcome you back the next time your travels bring you to Cuba!

Managing Director.
Paradisus Princesa del Mar.

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