I just returned from this hotel (Oct.14-21). This would be my 4th trip to Cuba, 2nd to Varadero. I can say that the rating of 10th is probably not accurate. Everything you want is there, it's just lacking.
Let me start by saying that the staff are out of this world. Very accommodating even with out tips. I would almost go back just for the staff. But the hotel does not go above and beyond for you. Forget sit down pool side service, or beach service.
Gardens need grooming, lights replaced, pool was very cloudy, then over chlorinated. Kids play structure had a rope hill to get up, parents of small children beware, they wont be able to climb it! The kiddies section pool is huge, with lots of chairs and shade to watch the children play. This part I loved :)
Rooms need painting from water damage, lots of broken everything (they are currently working on this, many buildings shut down for maintenance). I can confirm the cockroaches’ in the rooms, although ours was tiny and either dead or playing dead.
Beach was small but they shut it down this week to rebuild it so it should be gorgeous for anyone else, for us they opened it up in small sections, with no real services to compensate :(
Food, it was awful. Thank god for the omelets in the morning. Even the a la carts where terrible. But the service was amazing. It was almost funny, this 5 star service of over cooked slivers of beef or overcooked chicken.
I loved the idea of it, the small family friendly resort. In reality it felt tired and lacking. They need to step up and offer something else to compensate where they are lacking in order to remain competitive.
I will keep on eye on the reviews to see if they can offer something a little bit more creative before I return because I wanted to love it, just couldn't get past the lacking...
- Official Description (provided by the hotel):
- Located on a beautiful stretch of Varadero Beach surrounded by tropical gardens. Elegant atmosphere. Wide range of gastronomy. Varied entertainment programme. Golf course nearby. ... more less
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- Also Known As:
- Iberostar Playa Alameda Varadero
- Iberostar Varadero
- Playa Alameda Varadero