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Melia Peninsula Varadero
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Reviews (4,919)
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Reviewed March 21, 2009

My husband and I just returned from a week's stay at the Tryp Varadero It certainly is not worth 4 *s
**We arrived at 4am... tired and hungry. There was one person checking everyone in, no bellhop in sight and we had to lug our luggage around in the dark looking for our room alone
**We are a retired couple and were given a room on the 3rd floor overlooking the kiddies pool!
**The drawers in the room did not work properly, and the cleanliness was B at best.
**There has to be a better way to set up the buffet... many people in line behind others waiting for pasta.... or in the AM omelets....the stations need to be spread out.
**We tried to get beach towels and most times there were none.... we managed to change our towels once during the week.
**What I hated was the fact we had to check out at noon.... our flight did not leave until 3:45 am so we were homeless for 12 hrs at the resort... they did provide a "room" in which to shower.. however it was dirty and we had to call for towels.
We have stayed at 5* resorts in D.R.Jamaica, Mayan Riviera and the Bahamas. The Tryp has a long way to go to catch these resorts...

  • Stayed: March 2009, traveled as a couple
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1  Thank travelalotSt_John_s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPV_General_Manager, General Manager at Melia Peninsula Varadero, responded to this reviewResponded March 23, 2009

Dear Mr. TravelAlot_St_John

Thank you so much for taking the time to write a review. Your feedback is of most importance and we will definetly use it to improve our services.

I would like to mention, also for future travellers, that when we do know in advance of any kind of special need, like a room on the ground floor, or other type of request, we do everything possible in order to assign rooms according to your priorities. It is impossible for us to know unless advised.

Also, when flights leave late, there's the possibility of a late check out for a small surcharge, depending on room availability.

Best regards

Alvar Ojeda
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2009

We stayed at Tryp from March 5 to March 12th. Really enjoyed our stay. We had a 3rd floor pool view. Room number 2356. It was totally awsome. We were overlooking the adult pool. If one has small children I would suggest staying close to the childrens pool. Food was good and the staff were great. Always pleasant and very appreciative of any small gifts or tips. By the way this was the first vacation that I didn't have to change rooms as I loved the one we had. It was just what I wanted. Everyday you could pay 5 pecos and take a double decker bus to Varadaro, getting off and on wherever you liked all day. Varadaro is a nice spot. The bars are great along with the Cuban people. There is nothing bad I can say about our trip except for some bites my husband had. They are finally starting to heal. But hey it is a tropical climate so what can we expect. I never got bit. I guess they didn't like me which was good. lol. I would go back without a doubt. Met alot of wonderful people. Thanks to the staff at Tryp.

  • Stayed: March 2009, traveled as a couple
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5  Thank HillHalifax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPV_General_Manager, General Manager at Melia Peninsula Varadero, responded to this reviewResponded March 23, 2009

Dear Traveller

I thank you so much for the nice review, we are so happy that your vacation went well and that you found our services satisfactory.

We will share your review with the staff, I'm sure they will appreciate it.

Thanks again.

Alvar Ojeda
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2009

Stayed at the Tryp from March 9 - 16. Our flight was delayed 2 1/2 hours out of Vancouver due to snow, so tired and hungry when we got there. Quick check in, and the staff at the pool snack bar opened early for us so we could get something to eat. Pretty basic food there but served with enthusiasm. Ended up going there just about every night just because we liked the people.

Nice rooms and clean, and great service from just about everybody. Don't be shy to tip. A couple of pesos go a long way. Not much money to us, but really appreciated by the folks who work there.

Lots of activities every day at the beach and the pool. Great bunch of kids running the show. Enjoyed the Shakira dance contest the best. Good entertainment in the lobby bar every night as well.

Actually enjoyed the food. Two good meals at the a la cartes and always found something good at the buffet. Lots of variety, not all of it five star, but most of it pretty good.

A couple of tips -
Get some Bubba Kegs from Canadian Tire to pack your drinks in, makes things a lot simpler.
Might be a good idea to hire a taxi for the Havana excursion. We took the tour bus and ended up looking at the toilet for about half the trip. Last two rows are blocked off on one side by the washroom. Too bad, because we had a good guide who knew what she was talking about. Would have been nice to see it.

  • Stayed: March 2009, traveled with family
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7  Thank bucanero2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MPV_General_Manager, Director General at Melia Peninsula Varadero, responded to this reviewResponded August 23, 2016

Dear Customer :
First of all, greetings from Melia Varadero Peninsula.
We regret the fact that you never has come a response from management. We would like to come back to share with his family Melia Peninsula.
Best regards

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Reviewed March 16, 2009

Carol, from Barrie, ON writes:
After a couple of days at Tryp Peninsula my 9 month old grandson had difficulty breathing. The Dr. at Tryp acted quickly to call an ambulance (not equipped, basically transportation) and he was taken first to the International Clinic then on to the hospital. At all locations the care was excellent. When it was determined they should return to Canada, the Air Transit reps and the hotel staff couldn't haven't been more helpful to arrange everything;flights, oxygen, picnic lunch,etc. They were outstanding! It's just scary trying to converse with medical personnel in Cuba because of the language barrier..In hindsight I wouldn't recommend parents take small children south because of the difference in the vegetation, water, bugs and the language issue if a problem arises.

The pools were clean and beautiful tho' not heated. We felt very safe at the beach but it is wall to wall people. There were a couple of people with huge welts from sand fleas.
The junior suites were quite nice but one 2L bottle of water is just not enough and we had a hard time getting staff to leave more.

The food is bland, but lots of variety. The bread and cheese, croissants and fries were the best. My husband believes that if you eat at the buffet enough, the 2 a la cartes seem really good. It is nice to be served but the food was only slightly better than the buffet.

Overall Tryp Peninsula was deserving of the 41/2 star rating, I believe.

  • Stayed: February 2009, traveled with family
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6  Thank BarrieCarol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MPV_General_Manager, Director General at Melia Peninsula Varadero, responded to this reviewResponded August 23, 2016

Dear Customer :
First of all, greetings from Melia Varadero Peninsula.
We regret the fact that you never has come a response from management. We would like to come back to share with his family Melia Peninsula.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2009

We just returned from a stay at the TRYP peninsula:

The rooms were nice and roomy. We liked the location.

On check in, the front desk had to record of our reservation, and suggested that perhaps we had not paid for the room (we booked through Air Transat). Although this was sorted out the next day, it resulted in a delay in the lobby and a room on the first night that was not what we had booked and paid for. When we called to sort it out, and were told that we were going to be transferred "sometime" on the second day to the room type that we had booked. When I asked when, I was rather rudely informed "sometime today". So, I was not overly impressed with the front desk staff upon check in.

However, when this was sorted out, we were very happy with the room itself. It was spacious and roomy and comfortable.

The service at the buffet restaurant was somewhat hit and miss. In one section that we sat at, we had to wait for about 10 minutes to get cutlery, and the table cloth had food and wine stains on it (table cloths were rarely changed in our experience, and we had several meals where the table cloth was dirty). Other sections of the dining room had much better service. The buffet itself could be a bit overwhelming if you arrived at a peak time: there were sometimes line ups to get in the door, and then line ups for all of the food. Then, there was often a problem of having to find an empty table. The food itself was okay, and there was a decent variety. We also found that we had to wait in line at the coffee bar immediately beside the main buffet restaurant. It seems that they need to expand the main buffet to be able to accommodate all of the guests that they have at peak times.

We very much liked the service and food at the a la carte restaurants.

The beach at the tip of the Varadero peninsula is very different from the beach at Varadero main. It is more windy, the water is less gentle, and does not have the same quality of softer white sand. We took the bus on several days, and departed downtown and spent the afternoon at the Varadero main beach. Beautiful.

The beach at the resort when we were there, was rather cold. Although people sunbathed around the pool, we actually only saw people in the pool on two of the days that we were there. It seemed to have been a bit of cold spell for Varadero. As mentioned above, though, even on cooler days at the resort, we found that he beaches downtown were warm (with less wind) on those days.

The grounds were nicely kept, and the staff seemed to be constantly working on keeping them beautiful.

  • Stayed: March 2009, traveled as a couple
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4  Thank VCRtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPV_General_Manager, General Manager at Melia Peninsula Varadero, responded to this reviewResponded March 14, 2009

Dear VCR Traveler

Thank you very much for having the kindness to write a review. I'm sorry for what seems to be a lack of tact of one of our front desk staff. We will do every effort to correct that. Right now it's high season, we are sorry some of the lines were long.
About the beach, this is the tip of the Varadero Peninsula (hence our name). This area used to be salt mine back in the 18th Century. The sand is a bit coarse than the beaches downtown Varadero, but in this area is where the newer and more modern hotels are. We've also kept the original dune vegetation in order to avoid beach erosion and also as a natural barrier against winds in case of storms. Once again, thank you very much for your comments and we do hope to see you back to Tryp Peninsula at some other time!

Alvar Ojeda
General Manager

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