I have travelled to Varadero several times and have always made a trip in to town specifically to dine at El Rancho. This trip, I had taken along my parents, my aunt and uncle and my young daughter and was super excited for them to try El Rancho. I was extremely disappointed on how we were treated. Our server was the most rude person I have ever met in Cuba. There was a mistake in what was ordered as the waiter would not take the time to explain to my parents when ordering. When we spoke to him about the error, he then refused to wait on us and sent two other servers to deal with us. Although our meal was average for El Rancho (and the prices have gone up subtantially in the last year), I will likely not return due to how we were treated. I feel badly as it was always one of my favorite places to dine in town :(
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