This was our first vacation to Cuba and for the life of me I cannot understand the bad reviews.
Check in: Our check in was quick...our room was not ready but we checked in at 11:00 a.m. Our room was ready around 2:00 p.m.
Towels: We had no difficulty obtaining or exchanging our beach towels, the trick is to do it in the afternoon.
Food: The food was ok, my daughter who is 7 managed to find something to eat everyday there and I thought there was alot of variety.
Service: I did not find the wait staff expected tips at all, I did not tip all the time but I did tip for service, I did not find the service bad at all.
The hotel itself is beautiful, the grounds were well maintained. If people complain about garbage, then we should be throwing garbage in the bins instead of expecting people to follow behind us picking up the garbage. I had no issues with dirt in the pools or at the resort itself.
Towels in the rooms were not replaced one day after the maid was finished but she came back later that evening and replaced them.
Overall, it was a great first experience and I will definitely be back.
We were in bungalow 10. This is an ideal location...out of the way yet still close to everything...will be better when they get the path to the beach completed.More
- Free Parking
- Breakfast included