We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Our best stay so far!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
IBEROSTAR Laguna Azul
Ranked #30 of 64 Hotels in Varadero
Lindsay, Canada
Level 4 Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Our best stay so far!”
Reviewed March 9, 2013

Our party of 4 adults have just returned from a 7 day stay. This was our 3rd. trip to Cuba, having previously stayed @a 3 star and a 4 star. People, if you can afford it, stay 4 star, and never stay 3 star! In summation, the Laguna Azul had a nice selection of cocktails, beautiful grounds, plenty of shade at the beach, a wide variety of food at the buffet, and nice entertainment in the lobby in the evenings. Our room door scraped when it closed and the toilet seat broke our 5th day. We did not complain about either of these, but they were fixed immediately, I assume because our maid made a note. I loved the outside grill at the beach snack bar, esp. the sausages and the seafood mix (every day was dif.). We called our buffet server Flash (really Alain) because he was always at our elbow to refill our drinks, asking if we needed anything, and making a little joke. Best server ever!!
For those who complained the shower temp was only warm, yes it was. The A La Cartes were not worth it to my mind. Our weather was lousy the first few days, but we still got beach time, and went to Havana the one rainy day. It was a great holiday with friends and we are already planning on returning here next yr.!

Room Tip: We stayed in bldg. 10, which was away from the noise of the main bldg. and pool. We had our own poo...
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank r0se65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director A, Manager at IBEROSTAR Laguna Azul, responded to this review, March 10, 2013
Dear Friends,

On a behalf of the staff and management here at Iberostar Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients. Should you choose our hotel, or some other Iberostar Hotels, for your next vacation, please do not hesitate to contact us.

Wish you all the best

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

6,867 reviews from our community

Traveler rating
    2,141
    2,193
    1,418
    648
    467
See reviews for
2,269
2,818
104
44
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,278)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 8, 2013

We were 8 people, 2 families. This resort is great for all ages, we would break up into groups and we all had something to do. I met some amazing people. There was a girl around my age that I wanted to talk to but she was always with her parents :(. Back to the review though, from the second I got there and walked into the lobby I realized how beautiful the place was. The staff was always helpful and friendly. The rooms were nice, although the cleanliness could have been better. Outside the lobby was the pool, it was huge and filled with people. It was also funny to see the drunk people at the bar in the pool. Near the pool was the snack bar, the food was ok but the food at the buffet was better. The beach was one of the nicest I've seen. The only negatives I could think of is the food was not great (a la carte was pretty good) and the rooms could have been cleaned better. I might come back next year with friends, no parents haha. For the girl I mentioned above if your reading this contact me :D

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Idontknoww
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director A, Manager at IBEROSTAR Laguna Azul, responded to this review, March 10, 2013
Dear Friends,

On a behalf of the staff and management here at Iberostar Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients. Should you choose our hotel, or some other Iberostar Hotels, for your next vacation, please do not hesitate to contact us.

Wish you all the best

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
canada
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 7, 2013

This resort was very nice, no moldy smell in our room 12120, the food was great, the pools were wonderful and the beach fantastic. The staff were very nice and friendly. We are thinking about celebrating our 30th wedding anniversary next year.

Room Tip: My husband and I stayed at this resort and were very pleased with everything, thinking of returning...
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank doin17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director A, Manager at IBEROSTAR Laguna Azul, responded to this review, March 10, 2013
Dear Friends,

On a behalf of the staff and management here at Iberostar Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients. Should you choose our hotel, or some other Iberostar Hotels, for your next vacation, please do not hesitate to contact us.

Wish you all the best

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Truro, Canada
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 7, 2013

We just got back from Varadero at the end of February 2013. This was our first trip to Cuba. We loved our stay here. The people were lovely, the grounds and hotel were impeccable, there was a lovely beach and the layout was perfect. There was wonderful evening music...a most soothing and nice way to end a day full of fresh air. We always felt safe. The meals weren't bad for Cuban standards. There was always something you could enjoy like the made-to-order omelets in the morning or the pizza latter on. The grilled fish was also good. We would definitely go back there or check out any of Iberostars other hotels.

Room Tip: Go on the higher floors--second is best as not to many stairs, but they do have elevators, but the m...
See more room tips
  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Susan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director A, Manager at IBEROSTAR Laguna Azul, responded to this review, March 10, 2013
Dear Friends,

On a behalf of the staff and management here at Iberostar Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients. Should you choose our hotel, or some other Iberostar Hotels, for your next vacation, please do not hesitate to contact us.

Wish you all the best

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prince Albert, Canada
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 6, 2013

My wife and I stayed at this resort with our 17 month old daughter Feb 20-27. We had a great time and the resort is truly beautiful. The staff are all friendly and helpful from the bell men to the maids and everyone in between. Our daughter enjoyed the pools and the ocean and all the staff made her feel special everyday. The food was really good and the Japanese, Italian and Tex Mex restaurants were awesome. Lisa and Rainy from the kids club were the best. Our daughter danced each night in the kids mini disco and enjoyed the shows at the kids club during the day. The staff in the buffet were especially friendly and considerate and went out of their way to say hola to our daughter each day. When we return to Cuba this will be the place I stay.

Room Tip: Choose a room with Ocean view and a king size bed they are big and the view overlooks the pools and...
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Regspmc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director A, Manager at IBEROSTAR Laguna Azul, responded to this review, March 10, 2013
Dear Friends,

On a behalf of the staff and management here at Iberostar Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients. Should you choose our hotel, or some other Iberostar Hotels, for your next vacation, please do not hesitate to contact us.

Wish you all the best

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 6, 2013

My boyfriend and I travelled here Feb 15th - 23rd. Overall, we were happy with our experience at the Laguna Azul.

Positives:
- The resort is beautiful, and the layout is great.
- The beach is lovely!
- Service was [mostly] always good. We had great service from Ariam (pizza station at the buffet), Enrique (meat station at the buffet), Joel (waiter at the main buffet), Caridad (our maid), and Kensi (at one of the quiet pools)
- Our room was nice and our maid always had fresh towels and water/beer for us.
- We were pleasantly surprised by the food. We weren't expecting much after hearing all of the bad reviews but we enjoyed the food! Yes, it did get very repetitive but we always found good tasting food to eat.
- The Japanese a la carte is a must! It was delicious and entertaining.
- Always lots of entertainment and fun things going on throughout the day.

The Negatives:
- We had made room requests for a specific area, a king sized bed, on a high floor, with a decent view. We did not get ANY of these requests fullfilled (and the A/C didn't work). But, on the positive side, they were accommodating in trying to get us into a new room that we liked better. We switched rooms the next day, and they let us go look at it first before we took it.
- The pillows were awful
- I question how well they wash their towels and sheets. When given fresh towels, some of them still smelt dirty and had dirty spots on them.
- One night our a la carte reservation was cancelled an hour before. They had to shut down 2 a la cartes, not exactly sure why. On the positive side, they got us into the Italian restaurant on another day to replace our cancellation.
- The nightly entertainment was a bit lacking

If you have questions about Cuba, or about this resort, check out the Varadero forums.

Room Tip: We were in building 17. One evening, we could hear the neighbouring resorts disco ALL night and I go...
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank J_Chat7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director A, Manager at IBEROSTAR Laguna Azul, responded to this review, March 10, 2013
Dear Friends,

On a behalf of the staff and management here at Iberostar Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients. Should you choose our hotel, or some other Iberostar Hotels, for your next vacation, please do not hesitate to contact us.

Wish you all the best

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 6, 2013

I was surprised to hear the bad comments on this hotel. My family and I went at the end of January and the weather was a bit cold for the first half but other then that I had a wonderful time. The staff was exceptional and the food was way better then I ever expected. The dessert is to die for. I love every minute at that hotel. They treated us so well and the drinks were great. We made great friends there with alot of Cubans and I always felt so incredibly safe. I will go back no questions asked.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director A, Manager at IBEROSTAR Laguna Azul, responded to this review, March 10, 2013
Dear Friends,

On a behalf of the staff and management here at Iberostar Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients. Should you choose our hotel, or some other Iberostar Hotels, for your next vacation, please do not hesitate to contact us.

Wish you all the best

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Varadero hotels
0.6 mi away
IBEROSTAR Playa Alameda Hotel
3.8 mi away
Ocean Vista Azul
Ocean Vista Azul
#8 of 64 in Varadero
1,442 reviews
2.1 mi away
Blau Varadero Hotel Cuba
Show Prices
Show Prices
Show Prices
1.3 mi away
Iberostar Varadero
Iberostar Varadero
#1 of 64 in Varadero
6,619 reviews
0.5 mi away
Ocean Varadero El Patriarca
7.2 mi away
Barcelo Solymar
Barcelo Solymar
#31 of 64 in Varadero
7,000 reviews
Show Prices
Show Prices
Show Prices

Been to IBEROSTAR Laguna Azul? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about IBEROSTAR Laguna Azul

Property: IBEROSTAR Laguna Azul
Address: Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
Location: Caribbean > Cuba > Matanzas Province > Varadero
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Varadero
#7 Family Hotel in Varadero
#8 Romantic Hotel in Varadero
#22 Luxury Hotel in Varadero
Price Range (Based on Average Rates): $$
Hotel Class:5 star — IBEROSTAR Laguna Azul 5*
Number of rooms: 814
Official Description (provided by the hotel):
Located on a beautiful stretch of Varadero's Beach. Approximately 160 km from Havana and 20 min. from downtown Varadero. 814 rooms allocated in different buildings, 24 are suites and 8 are for handicapped. Reception 24 hrs. open, currency exchange, internet 24 hrs. Buffet restaurant with show cooking and 4 a la carte restaurants and Ranchón near the beach. Lobby bar, Cigar bar, aqua-bar, and 2 snacks bars at the pool. Conference rooms, SPA, gym, and beauty salon, 2 tennis and paddle court. Ice cream saloon, animation theatre and disco. 5 outdoor swimming pools. Miniclub (4-12 years). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TravelUp, TripOnline SA, Cancelon, HotelsClick and Evoline ltd so you can book your IBEROSTAR Laguna Azul reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Laguna Azul Hotel Varadero

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing