This was a last minute holiday to chill out after a busy, stressful time. When we arrived, we were belatedly given a welcoming drink as we were getting into the lift! On departure, we were given a send off with one of the bands and a glass of champagne - well done. We changed our room after 1st day to get a quieter room and queen sized bed instead of singles. We had a great view of the sea from the balcony - (room 3100) Although a bit dated, the room was clean and lovely swan arrangements and flowers - thank you Leydis.
Reception staff not particularly friendly or speedy and bar areas and seating very noisy. Some of barmen friendly - best bar near the Tropicana and best barman - Nivaldo! The main restaurant - La Panchita - was awful. Noisy, poorly laid out, crowded and food so so and not so warm! The manager does respond to suggestions and has provided a microwave! Some of the staff were terrible - one - Dilly Daydream!! - took 10 minutes to bring a glass of wine - that was with 3 reminders! Those who stood out were Mizra, Maylin and the waiter who works in the same area at night. They were so friendly, happy and efficient. Difficult to get a table in their area.
The beach and pool restaurants were pretty poor - either long queues or dried food. Best restaurant was the Italian, followed by the fish, then steakhouse restaurant. Chinese - hit or miss. Cuban not good.
We had to give the beach a miss apart from walking, as the sunbeds were so uncomfortable. Pool beds OK. Entertainment at pool better than other hotels we've stayed in - not so noisy and no "boom boom" music. Lots to do if you wanted. The evening entertainment seemed to be a bit samey - tho' very professional.
Many different nationalities there, so why do the Brits have to be singled out by being given blue bands - we were challenged by security guard when going from beach to hotel as our bands were different!!!
Please get the bicycles updated - they were very wobbly and the crossbar is too high for most women!
The public toilet areas need to be serviced more often - frequently ran out of paper and/ or soap. As some women are disgustingly lazy, perhaps better to leave the lids off bins, so used toilet paper not stacked on top of lid, then swept out and binned and floor not washed afterwards - ugh!
If you go to Havanna - do stay overnight - a lovely, interesting city.
Would I go to Sol Palmeras again - no! It's a nice enough hotel, but too big and noisy for me, although many others I spoke to enjoyed it. On the whole, the Cubans are lovely people and seem to be honest. We never felt threatened when out and about, so would recommend Cuba.
- Official Description (provided by the hotel):
- Located in Varadero Beach, this 4 star, all inclusive hotel offers all of the great dining, activities and entertainment facilities that have made Sol Melia a recognized leader in quality hotels! Ideal for families and honeymooners. 376 comfortable double rooms, 28 junior suites, 4 suites and 200 bungalows with direct access to the beach. 6 Restaurants, 7 bars, mini club and mini-disco, mini-golf. Motorized water sports. Sol Palmeras combines great fun with a beautiful beach. ... more less
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- Also Known As:
- Sol Palmeras Hotel Varadero
- Sol Palmeras Cuba
- Sol Palmeras Varadero Cuba