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Reviewed February 9, 2019

The beautiful beach is at your doorstep and goes for miles. The music, dancing and entertainment are world class. The Cuban food is delicious, beautifully presented, plentiful, varied, and always available as are the drinks. The service from the staff is very, very good...so pleasant, friendly, helpful and accommodating. The rooms were very clean and well maintained. You can get free Spanish classes, free dance lessons, aquafit and so much more. Or if you prefer, you can just rest quietly under a palm tree with your book. This hotel has it all including a tuck shop and boutiques with local crafts. It is walking distance to bigger markets for rum and cigars. Taxis and buses are at the doorstep and the porters are so helpful. Can't say enough good things about Diana, Marianna, Randy, Ricky, Pablo, LuLu and Mario. Muchas gracias! Hasta luego!

Room tip: Prefer room in Las Palmas facing away from street.
Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Jeannie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_General2018, Gerente at Starfish Cuatro Palmas, responded to this reviewResponded February 12, 2019

Receive a trendy regard from Starfish Cuatro Palmas,

Thank you for taking the time to share your experience with us. We are glad the product and services were to your fullest satisfaction.

We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy even superior services and facilities on your next visit.

Kind regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2019 via mobile

We took our winter vacation to starfish quatro palmas in Cuba.
Perfect location, walk out of hotel and you are centrally located near all restaurants and bars. Nice place to go and hang out is Beatles bar, live music every night
We have been to that hotel twice and would definitely return. A la carte restaurants good, buffet normal. Service excellent
Room average,
Beach nicest we have found so far, clear water and no weeds.
Sand is like sugar powder, you can walk comfortably
Safe to walk around anywhere even at night
Beautiful cars everywhere in Cuba

Date of stay: March 2018
Trip type: Traveled as a couple
2  Thank TNTrenovations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_Starfish4Palmas, Gerente at Starfish Cuatro Palmas, responded to this reviewResponded March 2, 2019

Dear guest,
On behalf of the Management and the Staff from Starfish we would like to thank you for your positive comments about our Hotel. We hope that our little paradise will be your hotel in your next time to Cuba. We will do our best to make you have a wonderful stay.

We also appreciate your feedback, which help us to provide a great service.
It will be pleasure to welcome you back.

Best regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2019

The hotel is situated in a lovely location at the edge of town, so its easy to go out explore the local sites, clubs etc.
The beach is amazing lovely soft white sand with clear blue water,although we had a few jelly fish wash up towards the end of our stay, but I digress this is nothing to do with Hotel. Our welcome could have been more informative, but we did discuss this with HR and they were very helpful.
The staff were so friendly and always went out of their way to please.
We loved the Cocktail bar, both bar men were good company, their cocktails were excellent.
Decor is a little tired but they are trying to improve this, it just needs a little TLC.
Our room was very comfortable and adequate and Maria our maid was lovely.The shower always had hot water but it was hit and miss as to how much water, but hey ho this is Cuba. The snack bar and 2 restaurants the food was exceptional, the buffet always had something for everyone but there was not a wide selection , in other words it didn't differ too much from day to day.
We were on the 3rd floor there was no lift so just check if you have difficulties with stairs as there are ground floor rooms and bungalows.
We had a fantastic time and would love to return 1 day.

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank dusterreg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_General2018, Gerente at Starfish Cuatro Palmas, responded to this reviewResponded February 12, 2019

Dear Dusterred,

On behalf of the Starfish Cuatro Palmas team we would like to thank you for your super nice comments.
It is really gratifying to know that you enjoyed your holidays with us.

Our staff has received your comments and appreciates your effort, one more time thanks for providing part of your precious time to share your experience.
We are looking forward to see you again at your home away from home.

Best regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2019

Everything is perfect! The location, te food, the staff, the beach, the night shows, the performers.Maybe it is not a luxury hotel, but everything is clean and wirh great service! Amazing pool! I didnt want to go

Date of stay: February 2019
Trip type: Traveled as a couple
Review collected in partnership with Cancelon.com
1  Thank Dream13582518126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_General2018, Gerente at Starfish Cuatro Palmas, responded to this reviewResponded February 12, 2019

Dear guest,

On behalf of the Starfish Cuatro Palmas team we would like to thank you for your super nice comments.
It is really gratifying to know that you enjoyed your holidays with us.

Our staff has received your comments and appreciates your effort, one more time thanks for providing part of your precious time to share your experience.
We are looking forward to see you again at your home away from home.

Best regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2019

We had a wonderful 1 week stay at the end of January. There were a few little issues. The issues were things that happen anywhere, our safe did not work and after being there 1 night our air conditioner started making a loud noise so but as soon as we went too see the girls at Customer service they took care of everything and made sure all was to our liking. The food is good, the staff was wonderful especially in the buffet restaurant. Always greeted with a smile and a Hola. The two A La Carte restaurant are a nice change from the buffet food. The beach is amazing of course and the resort is situated in a nice area where you can walk around and visit different bars, restaurants and stores if you wish. Some rooms I assume can be noisy as there is a bar across the street so if you are a light sleeper and in the Colonial section of the hotel I would ask for a garden view room. We would definitely return to this resort. It was a great experience.

Room tip: Garden view rooms 5223 and 5222 in the Colonial section have a distant view of the ocean.
Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank penuche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_General2018, Gerente at Starfish Cuatro Palmas, responded to this reviewResponded February 5, 2019

Dear Penuche,

On behalf of the Starfish Cuatro Palmas team we would like to thank you for your super nice comments.
It is really gratifying to know that you enjoyed your holidays with us.

Our staff has received your comments and appreciates your effort, one more time thanks for providing part of your precious time to share your experience.
We are looking forward to see you again at your home away from home.

Best regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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