Melia Santiago claims it is a 5 star hotel but offers less than 3 star conditions.
My hotel room cost in excess of $120 per night (a high price for Cuba) but when I went to use the swimming pool, I found out that they sell these privileges to people off the street for $10. The result is large groups of loud people drinking in the pool, leaving garbage in and around the pool, and occupying all of the shaded loungers. It looked like a trashed community center pool!
The Italian restaurant offers relatively high priced food of poor quality. The spaghetti Bolognese had bones and other ground up animal parts in it. I was told that the kitchen staff replace the hotel supplies with meat purchased on the street! The hotel is still missing windows from the last hurricane and the lobby still leaks badly when it rains. Customer service was unavailable for 5 days and the front desk staff couldn't care less.
I have been to this hotel 4 times but this was my last. Better to rent somewhere else for less and pay $10 to use the pool. The front desk insisted on a credit card imprint upon check in to cover charges to the room which is normal. But upon checking out, they charge you the 3% transaction fee. This is against Visa policy as I have contacted them (Visa) about it. Unbelievable that a company the size of Melia International would expect me to cover their Visa handeling costs! Five star status requires more than painting 5 stars above the entrance. This hotel is in dire need of a complete makeover.
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- Also Known As:
- Melia Santiago De Cuba Hotel Santiago De Cuba
- Santiago De Cuba Melia