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“A wonderful return to Melia Santiago!”

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Melia Santiago de Cuba
Ranked #1 of 12 Hotels in Santiago de Cuba
Certificate of Excellence
Reviewed September 10, 2012

I had the wonderful opportunity to return to the Melia Santiago for the second time due to the evacuation of the resort hotel I was staying at because of Tropical Storm Isaac...I was there from August 24 til August 27 in Room #221...Definitely the best hotel in Santiago with a 5-star excellence...The rooms, service and the food were top notch!...What I also love about this hotel that it is handicap friendly as I am visualy challenged and your staff was most helpful and caring about my disability...I partically loved La Casona Buffet Restaurant and the wonderful staff that you have working there....A special thank you to Roman for his assistance....The food selection was excellent in the buffet restaurant for those that are diabetic also as I am...I just had to control myself on the dessert table although the Cheesecake was excellent!...I normally visit Santiago 4 to 6 times a year hence why I frequent choose those of lower prices but...it sure would be nice to stay at Melia Santiago more often as I would be closer to my six godchildren in Santiago and would save on taxi fares...The service at the reception and the Lobby Bar was excellent and so was the entertainment in the Lobby Bar..Thank you again for allowing me the pleasure of being there...Gracias a todos!

  • Stayed: August 2012, traveled solo
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5  Thank suzanitacubano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio M, Director General at Melia Santiago de Cuba, responded to this reviewResponded September 15, 2012

Dear Mr/ Mrs.
We are so much grateful to have these special comments regarding your staying in our hotel. We do appreciate that you are giving space in your thoughts to return to our hotel, which we adore. You will give us the chance to make you feel at home, again. We do our best to give our clients an unforgettable, memorable stay, especially, when natural events like hurricanes or tropical storms occur. The Melia Santiago Hotel doors are completely open to receive you and your godchildren back anytime when you decide.
Please, receive our best regards.
Ignacio Morcillo

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411 - 417 of 1,327 reviews

Reviewed August 3, 2012

This was my first time back to Santiago in 42 years. I'm so glad I stayed at Melia Santiago. The location was perfect for us. We were greeted by a courteous staff, eager to help us in any way possible. Our rooms were spotlessly clean, comfortable, cool; with a great view . Idania Espino introduced us to her Director who extentended all sorts of courtesies to our family of six. The ambience, music and service was as good or superior to anywhere else in the world. My family would definitely go back to this Hotel, which I recommend highly to anyone going to Santiago se Cuba. Enjoy the breakfast Buffet, a good value for the price! Gracias Idania y director, gracias a todas esas bellas personas que nos trataron tan bien. Nos veremos en nuestro próximo viaje. Puse fotos en Facebook de nuestra experiencia en Santiago y En Cuba.

Stayed: July 2012, traveled with family
4  Thank Francisco M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio M, Director General at Melia Santiago de Cuba, responded to this reviewResponded August 13, 2012

Dear Mr.
It was a real pleasure to receive your sweet words of appreciation and acknowledgement to our management and workers. We were the lucky ones because you gave us the opportunity to stay with us, which means you trusted in us and we could not fail to you.
We are very glad you found our Buffet Restaurant La Casona and rooms as excellent as any others in the world and we wish you can come back to this place in the future. We will be waiting for you to share such good moments again and enjoy of this incredible land in the Caribbean.
Our best regards,
Ignacio Morcillo

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Reviewed July 30, 2012

Stayed in this Hotel for 3 nights,ROOM 629 ,Junior Suite,great service from beginning to end,bought the upgrade to Royal Service for 30 CUC per night,which gives you,access to the Lounge on the 9TH floor,free wired internet in the room,late check out until 6 PM,if you don't have your own laptop ,there is a computer inside the lounge on the 9TH floor inside the lounge

RS LOUNGE open from 8 AM TO 11 PM where you can have breakfast and snacks during those hours,,COLD CUTS,PIZZAS,BREADS,FRUIT SPREADS,SAUSAGES ETC,NO ALCOHOL IS SERVED ,ALTHOUGHT THERE WAS A BOTTLE OF SPARKLING WINE FOR BREAKFAST ONE OF THE DAYS I WAS THERE.

I had a great room,very spacious,so was the washroom,my girlfriend and I both loved the jacuzzi tub..all in all the best Hotel IN Santiago

  • Stayed: July 2012, traveled as a couple
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3  Thank tauruscuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio M, Director General at Melia Santiago de Cuba, responded to this reviewResponded August 4, 2012

Dear Mr. / Mrs.
We deeply appreciate your words to describe our hotel and especially our Royal Service. It feels great when our clients enjoy every part of our installations. We would like to let you know that the full satisfaction of your expectation is our main goal and mayor mission at any time. That is why your opinion is so important for us. It is the best way we can evaluate whether we are providing our clients exactly what they are expecting.
We would like you to give us the opportunity of having you once again as a guest.
Our best regards,
Ignacio Morcillo

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Reviewed July 19, 2012

I wasn't expecting a hotel of this quality in Cuba. Amazing choice of food in the dining room, three swimming pools with comfortable canopied sun loungers. All the facilities you need and highly recommended. Check out all the interesting original Cuban artworks which are scattered around the hotel lobby and corridors.
Take advantage of the "Happy hour" at 6pm at the Pool Bar and then upstairs in the Roof Bar 7pm with superb views out over Santiago. Cocktails about 3 or 4 CUCs for two. Brilliant!

  • Stayed: June 2012, traveled with friends
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3  Thank IamNigelW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio M, Director General at Melia Santiago de Cuba, responded to this reviewResponded July 21, 2012

Dear Mr. / Mrs.
Those were charming suggestions and gorgeous words to describe our hotel and services. We are wordless and full of joy because you spent such nice days with us and that was exactly our intention.
And you are right regarding the artworks that surround our hotel; they are a real treasure that we are very proud to have.
Thanks for your recommendation.
Best regards,
Ignacio Morcillo

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Reviewed July 18, 2012

Stayed in this hotel during 2 nights (6 & 7 july 2012).
The reception & lobby is impressive & staff is very helpfull.
A lot of choice at breakfast & dinner.
Bar at the roof top is amazing.
Rooms where more 4 star class, but very clean.
The hotel is situated at 5 to 10 minuts drive from the center.
We enjoyed our stay & hope to come back one day :).

  • Stayed: July 2012, traveled with family
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2  Thank ROBBY0475
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio M, Director General at Melia Santiago de Cuba, responded to this reviewResponded July 20, 2012

Dear Mr. / Mrs.
We are very pleased to know that you have enjoyed your stay in our hotel. We can then say that our mission was successfully accomplished. However we will always be searching new strategies to improve our services and be attentive to our customers’ suggestions and preferences.
We do hope you have the opportunity to visit us again. There are many more things to discover in our city and a unique place to stay in.
Our best regards,
Ignacio Morcillo

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Reviewed July 5, 2012

Stayed at this hotel for three nights with an organized tour and loved every minute of it!
Especially as it came after a disappointing stay in Havana.
The hotel looks nice and airy and well lit, with beautiful public spaces and good housekeeping.
Air conditioning run well, the room was spacious and nicely decorated.
Loaction not the best, one still needs some kind of transportation to get out.
Dining hall was good, with a reasonable choice by Cuban standards,
Haven't been to other horels in the city, but it certainly is a very good choice!

  • Stayed: June 2012, traveled as a couple
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3  Thank Arie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 9, 2012

Dear Mr. / Mrs.
It feels great when our clients enjoy every minute in our hotel. That is our major goal and that is the reason we work for every second. That is why your opinion is so important for us. It is the way we can evaluate whether we are providing our clients exactly what they are expecting.
The hotel is located where clients can breathe the fresh air of a nice swimming pool area after the long journeys during the day. It is also so close to important places in the city like the main theatre, the stadium, the fashion design house, the main cabaret Tropicana Santiago, and other outstanding restaurants, cafeterias and car rental services.
We deeply appreciate your words to describe our hotel and will be waiting for the opportunity to have you back with us again.
Best regards,
Ignacio Morcillo.

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Reviewed June 2, 2012

The girl at the reception was one of the most nice and polite person we met in Cuba. The service was great and she was everytime available for requests and questions. The hotel itself seems to be an oasis in the middle of a caotic city. The room was very good, the food great, the pool nice and the bar at the roof top was every evening an event. We had a very good time and would book the Melia Santiago again.

  • Stayed: May 2012, traveled as a couple
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5  Thank Pasci M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio M, Director General at Melia Santiago de Cuba, responded to this reviewResponded June 5, 2012

Dear Mr. / Mrs.

We are grateful for your beautiful words to describe our personnel and services. It is the result of the everyday effort of a team very well focused on the clients’ needs and expectations.

It is an honour for us to know that you would be back in our hotel again in the future. We would like, in that case, that you contact with us in advance to be able to greet one more of our distinguished hotel friends.

Sincerely,

Ignacio Morcillo
General Manager

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Additional Information about Melia Santiago de Cuba

Address: Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Phone Number:
Location: Caribbean > Cuba > Santiago de Cuba Province > Santiago de Cuba
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 12 Hotels in Santiago de Cuba
Price Range: $152 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Melia Santiago de Cuba 3.5*
Number of rooms: 302
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Also Known As:
Melia Santiago De Cuba Hotel Santiago De Cuba
Santiago De Cuba Melia

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