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“Lovely hotel and very helpful staff”
Review of San Basilio Hotel

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San Basilio Hotel
Ranked #3 of 12 Hotels in Santiago de Cuba
Certificate of Excellence
Reviewed April 15, 2013

We thought this was a great hotel - lovely old colonial building and well situated, but the best thing about it were the very helpful and pleasant staff. Breakfast was excellent - freshly cooked eggs / toasted sandwich, fruit juice, fresh fruit and endless coffee, what more could you want? Nice clean bathroom although the water supply was a little weak. Santiago is a lovely city, but do be warned, the touts were some of the most persistent and at times nasty we have come across in Cuba - they just don't seem to understand no thanks - you have to be VERY firm to get rid of them, and that is a pity as there are so many lovely people in Cuba too.

  • Stayed: April 2013, traveled as a couple
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1  Thank JaneandNye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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48 - 54 of 166 reviews

Reviewed March 24, 2013

During our three-night stay here both my husband and I were very ill with D & V. The lovely lady on reception (Magda?), who also cooked breakfast, was endlessly helpful and often asked us if there was anything we needed and offered to call a doctor, make tea or prepare simple food for us. She also helped with phone calls when we could not contact our rep. We were very grateful for her help. As far as the hotel is concerned, it is small - about 8 rooms - and located on what appears to be a back street but is actually only one block from the main drag. We had an L-shaped room as it wrapped round a corner of the patio, but this meant it was a bit small and short of floor space to put our luggage. The bathroom was very large and well appointed. However our main concern was the lack of a safe in the room - the male receptionist who checked us in simply said "the building is safe". In short, a pleasant hotel and, apart from the lack of a safe, we had no complaints.

  • Stayed: February 2013, traveled as a couple
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Thank Jane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

I had rated 5 stars for the Hotel Alone, but always When we left the house we had been awaited by touts who wanted to recommend restaurants. It wasn't possible to Walk Even 50 Meters to our rental car without being approched by one tout in Minimum. These guys have been much more aggressive than touts in Havana or Trinidad. The Hotel Management should taken Actions to Protect their guests but I'm Not sure they really are aiming to do this.

  • Stayed: December 2012, traveled as a couple
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3  Thank Friemens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2012

This hotel is close to the city's downtown. It is nice inside though you have to watch out for the people that work here. I visited family in Santiago with one of my friends and we had to stay at a hotel because my friend couldn't stay with my family due to the government silliness. I came across this hotel online through a travel agents' website that deals with the Cuban hotel companies and the price was 11 CUC per night. I arrived to the hotel and asked the front desk how much was per night and the guy seemed like he was trying to fool me and said 85 CUC per night. I could tell just by looking at his face he was trying to rip me off. I left the hotel immediately, I dislike dishonest people and unfortunately that's how Cuba has made most of its people. They don't get pay well so the best way is to rip off the tourists. As a cuban my advise is to be careful in the island. There is no customer service and if you encounter a problem it will be your worst nightmare because they will try to make you responsible at all costs. If you visit, you are better off staying at Casas Particulares, they offer more security and the food is way better than this government run hotels.

  • Stayed: August 2011, traveled with friends
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9  Thank jamaro123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2012

Truly the best place in Santiago to stay-- colonial charm but best of all very peaceful. Right around the corner from the main square but away from all the noise and chaos... The gentleman who worked at the front desk was extremely helpful and courteous. Very nice breakfast included in the price as well.

  • Stayed: June 2012, traveled as a couple
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1  Thank SPLong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2012

The Hotel Basilo is great place to stay in Santiago if you are looking for good value accommodation in a central location. The building is beautiful and has original features everywhere. The rooms are small but they come with good air conditioning units, a TV with american channels and a mini fridge with soft drinks in. For us it was perfect.

  • Stayed: December 2011, traveled as a couple
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2  Thank Sophie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2012

We were so happy with this hotel. We booked two days in advance and were rewarded with room number 4. Very convenient, spacious room, obviously recently renovated (as is the rest of the hotel). This is really a quiet haven in somewhat hectic Santiago. From the outside, the place looks beautiful, and so do the inside patios. The only downside to the rooms might be the lack of windows, only two small ones, very high up, but that did not bother us at all. It is a safe place, you can leave your key at the frontdesk without a problem and staff is helpfull and always willing to give recommendations.

  • Stayed: May 2012, traveled as a couple
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4  Thank LourensNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Basilio Hotel

Address: Calle San Basilio No 403 e/ Ca, Santiago de Cuba, Cuba
Location: Caribbean > Cuba > Santiago de Cuba Province > Santiago de Cuba
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #3 of 12 Hotels in Santiago de Cuba
Price Range: $96 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — San Basilio Hotel 3*
Number of rooms: 8
Reservation Options:
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Also Known As:
San Basilio Hotel Santiago De Cuba

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